HT202649: If you can't sign in with two-step verification using your Apple ID

Learn about If you can't sign in with two-step verification using your Apple ID
appleframer

Q: don't remember my two security ?'s to change my password and manage my account

dont remember my 3 security ?'s to change my password or manage my apple ID.  HELP

Posted on Dec 30, 2013 5:54 AM

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Q: don't remember my two security ?'s to change my password and manage my account

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  • by King_Penguin,

    King_Penguin King_Penguin Dec 30, 2013 6:12 AM in response to appleframer
    Level 10 (134,232 points)
    iTunes
    Dec 30, 2013 6:12 AM in response to appleframer

    If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then the steps half-way down this page give you a reset link on your account : http://support.apple.com/kb/HT5312

     

    If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact iTunes Support / Apple to get the questions reset.

     

    Contacting Apple about account security : http://support.apple.com/kb/HT5699

     

    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use