Carl Jonard
Level 1 (25 points)

Q: Keynote 6.0 not working with SMB servers

Since upgrading to 6,0 when I try to open a Keynote file saved on our SMB server, it starts filling up the directory with temporary files, and actually destroys the original file so it can no longer be opened. It keeps popping up a little warning saying "The document could not be autosaved. You don't have permission to write to the folder that the file is in."

 

Anybody else running into this issue? The previous version of Keynote worked fine.

 

Screen Shot 2013-10-23 at 10.59.51 AM.pngScreen Shot 2013-10-23 at 11.09.05 AM.png

3.06 Ghz Intel Core 2 Duo iMac, Mac OS X (10.5.4)

Posted on Oct 23, 2013 9:09 AM

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Carl Jonard

Q: Keynote 6.0 not working with SMB servers

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  • Helpful answers

  • by dmbono,

    dmbono dmbono Oct 24, 2013 9:14 PM in response to Carl Jonard
    Level 1 (47 points)
    Mac OS X
    Oct 24, 2013 9:14 PM in response to Carl Jonard

    Apple's implementation of SMB2 is causing problems.  To even connect to the SMB shares, I had to chage the url to cifs://

     

    Hope there is a patch issued soon to remedy this. 

  • by straightnorth,

    straightnorth straightnorth Oct 31, 2013 7:28 AM in response to Carl Jonard
    Level 1 (5 points)
    Oct 31, 2013 7:28 AM in response to Carl Jonard

    We are having this same issue. We are a marketing agency using Macs and a Samba file server. We rely heavily on Keynote for client presentations. Sad to see Apple completly ruining the implementation of Samba. Watch this video of Keynote not being able to save a Keynote file on the file server: http://www.youtube.com/watch?v=CxKLcYgKlyg&feature=youtu.be

     

    Then, when I copy the Keynote file to the file server, launch the file from the server and click save - the single Keynote file is removed and replaced with a folder filled with junk. The Keynote file is gone and all work is lost. Thanks Apple!

     

    Hopefully, this gets fixed soon...

  • by Segalla,

    Segalla Segalla Oct 31, 2013 8:33 AM in response to straightnorth
    Level 1 (0 points)
    Oct 31, 2013 8:33 AM in response to straightnorth

    Along with junk folders you will find a junk file, rename it and you will get your original file back before all the mess.

     

    It's not a solution but at least you recover you work.

     

    By the way, same problem here with the 3 iwork apps.

  • by straightnorth,

    straightnorth straightnorth Oct 31, 2013 8:34 AM in response to Segalla
    Level 1 (5 points)
    Oct 31, 2013 8:34 AM in response to Segalla

    Great, thanks for that tip!

  • by straightnorth,

    straightnorth straightnorth Oct 31, 2013 8:41 AM in response to Segalla
    Level 1 (5 points)
    Oct 31, 2013 8:41 AM in response to Segalla

    Segalla - question for you on that junk file. I see two folders Data and Metadata and then a zip file and 3 JPG files. I tried to rename the zip to a .key and that didn't work. Where is that file that I can rename to get the original keynote back? Thanks again!

  • by Segalla,

    Segalla Segalla Oct 31, 2013 8:50 AM in response to straightnorth
    Level 1 (0 points)
    Oct 31, 2013 8:50 AM in response to straightnorth

    When I open a test.pages files with Pages 13, every time Pages tries to save it a folder test.pages.junkcharacters are created, when a I give up and quit Pages it creates a file named test.pages.junkcharacters in the same folder of the original file and quits, if you rename this last file it created back to .pages extensions it is the original file.

     

    i guess Keynotes will behave the same way Pages does.

  • by jcisco,

    jcisco jcisco Dec 30, 2013 8:09 AM in response to Carl Jonard
    Level 1 (0 points)
    Dec 30, 2013 8:09 AM in response to Carl Jonard

    I'm having the exact same issue on our servers. Terrible! Hoping this gets fixed soon.

  • by Amy Hudson,

    Amy Hudson Amy Hudson Jan 20, 2014 3:50 PM in response to Carl Jonard
    Level 1 (0 points)
    Jan 20, 2014 3:50 PM in response to Carl Jonard

    I have the same problem.  When are they going to fix it?

  • by Gary Scotland,

    Gary Scotland Gary Scotland Jan 21, 2014 2:42 PM in response to Amy Hudson
    Level 6 (14,422 points)
    Desktops
    Jan 21, 2014 2:42 PM in response to Amy Hudson

    It has never been good practice to open a file direct from a network drive, instead copy it to the Mac before working on it and save back to the network drive when completed.

  • by OrgSync,

    OrgSync OrgSync Mar 11, 2014 9:02 AM in response to Carl Jonard
    Level 1 (0 points)
    Mar 11, 2014 9:02 AM in response to Carl Jonard

    We have Windows devices in our environemnt as well, so shutting off SMB isnt an option; however, I have instructed all of our mac users to connect via AFP and that seems to have resolved the saving / copying issues.

     

    Another question I have though is when we save keynote files on the OS X server, it creates a directory for every time we save.  Does anyone know why that's happening?  When I save a keynote on my local drive it does not do that.