HT203516: Get help creating an iCloud backup
Learn about Get help creating an iCloud backupQ: At first I had an iphone 4 but just recently I got an iphone 5s. Before I switched to the 5s I backed up my 4. Now that my 5s is a ... At first I had an iphone 4 but just recently I got an iphone 5s. Before I switched to the 5s I backed up my 4. Now that my 5s is activated it wont Back up to icloud. It keeps saying " This back up could not be completed" How do I Back up my phone now? more
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Dec 30, 2013 9:34 AM in response to Steph14723by Winston Churchill,Welcome to the Apple community Steph.
You might try a forced shutdown to begin with, hold down the top and home buttons together until the device shuts down, then restart it.
First check that your device is correctly connected to the wifi/internet (settings > wifi)
If your back up continually fails, you might try turning off back up on your mobile device (settings > iCloud > storage & backup) and then deleting the backup file from iCloud by swiping the backup file on the mobile device (settings > iCloud > storage & backup > manage…) and then turning back up on again.
If this doesn't help, try turning off some items for back up in a pattern to try to establish if your problem is being caused by specific data on your device.
Being able to back up to the cloud can be very useful, especially if you don't have access to a computer or have infrequent access to one, however unless you specifically need to use iCloud for back up, you will find backing up to iTunes significantly more convenient and possibly more reliable.
More about iCloud v iTunes Back Up
Youi might also check that the 2 phones aren't sharing the same name.