HT201270: Update your carrier settings on your iPhone or iPad
Learn about Update your carrier settings on your iPhone or iPad
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Helpful answers
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Dec 30, 2013 10:16 AM in response to lookmeby Meg St._Clair,Did you buy the iPad from Verizon? Or, it it was used, was it originally sold for use on Verizon's network? If not, then it won't work on Verizon.
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Dec 30, 2013 10:24 AM in response to Meg St._Clairby lookme,iPad was purchased through the apple store at apple.com as certified referbished. The carrior is specified as Verizon. Apple verified the MEID #. Verizon is just not being helpful and their customer service is crap compaired to Apple.
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Dec 30, 2013 10:33 AM in response to lookmeby Meg St._Clair,In this case, it sounds as if Apple made the mistake. Verizon can't activate devices unless the IMEI is already loaded in their database.