HT3199: Apple TV (1st generation): How to perform a factory restore

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creek49

Q: √Why can't I sync Apple TV 1st generation?

   I had the iTunes music library synced and recorded on te hard drive until I mistook a key stroke that emptied the HD. Now cannot sync Apple TV (1st generation) with Mac (OS 10.6.8) with iTunes (11.1.3). The device option to sync does not come up. Thanks.

Apple TV, Mac OS X (10.6.8)

Posted on Dec 30, 2013 2:31 PM

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Q: √Why can't I sync Apple TV 1st generation?

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  • by Winston Churchill,

    Winston Churchill Winston Churchill Dec 30, 2013 3:03 PM in response to creek49
    Level 10 (104,363 points)
    Apple TV
    Dec 30, 2013 3:03 PM in response to creek49

    Welcome to the Apple Community Creek.


    Your library has become a secondary (streaming only) library only (it is possible to turn syncing off by ctrl-clicking on the Apple TV listing in the device list and choosing 'Turn Off Syncing" from the contextual menu) and you need to reconnect your library as a primary library.


    Navigate to Settings > Computers > Your Library on the Apple TV, you may be told you will lose all synced content, but you can sync it back afterwards, you won't lose any purchased content that has yet to be transferred. Then select Settings > Computers > Connect To iTunes, note the passcode that appears on screen, click on the device in iTunes and enter the passcode when prompted.