HT202157: About Apple TV (2nd and 3rd generation) software updates

Learn about About Apple TV (2nd and 3rd generation) software updates
srjcolo

Q: Eventually installed Apple TV.  Appeared to be working unitl we did the software download!  Now there is no light on Apple TV atall, and itunes can't see the Apple TV although purchased the micro cable

Installing Apple TV wasn't exactly easy for the uninitiated!  However, eventually got there and it appeared to be working UNTIL we downloaded the software update.  Now there is nothing. No light on Apple TV box.  COmputer doesn't recognise when plugged in.  Itunes doesn't recognise it, and to restore as the booklet suggests seems impossible.  Help please as soon as possible!

AppleTV 2

Posted on Dec 30, 2013 9:10 PM

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Q: Eventually installed Apple TV.  Appeared to be working unitl we did the software download!  Now there is no light on App ... more

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  • by Winston Churchill,

    Winston Churchill Winston Churchill Dec 31, 2013 5:11 AM in response to srjcolo
    Level 10 (104,380 points)
    Apple TV
    Dec 31, 2013 5:11 AM in response to srjcolo

    Welcome to the Apple Community srjcolo

     

    If your problem persists get yourself a micro USB cable (sold separately), you can restore your Apple TV from iTunes:

     

    1. Remove ALL cables from Apple TV. (if you don't you will not see Apple TV in the iTunes Source list)
    2. Connect the micro USB cable to the Apple TV and to your computer.
    3. Reconnect the power cable (only for Apple TV 3)
    4. Open iTunes.
    5. Select your Apple TV in the Devices list, and then click Restore.

     

     

    (You may already have a micro USB cable if you have a camera or other digital device)

     

    …………………………

     

    • Check that you have correctly followed the instructions for your model of Apple TV.
    • If not already, try using a powered USB port.
    • Repeat the process but this time try connecting the cable while iTunes is closed.
    • Repeat the process with another cable.
    • Try restoring the Apple TV on another computer in another location.