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Songs Disappearing from iTunes

248117 Views 550 Replies Latest reply: Mar 18, 2014 8:56 AM by Darr247 RSS Branched to a new discussion.
  • Chris CA Level 9 Level 9 (73,385 points)
    Currently Being Moderated
    Dec 18, 2013 6:59 AM (in response to kiwibrew)

    kiwibrew wrote:

     

    I know this isn't constructive,

    Then why post it?

  • anthonymitchinson Calculating status...
    Currently Being Moderated
    Dec 18, 2013 7:41 AM (in response to Chris CA)

    Because it it is a fact!!!!

     

    This thread started february 2009 and problem of missing music / videos / files etc has still not been rectified.

     

    Apple have been shambolic in not accepting and fixing these problems.

     

    ITunes is officially the worst music programme on the market - useless!

     

    The amount of money wasted on purchasing from iTunes and time burning cd's to iTunes only for them to disappear is scandalous.

     

    I know that many people involved in this discussion are trying to help and rectify the problems but they are completely missing the point, iTunes is a programme with a basic function to store and play media and Apple should be getting this right - its not rocket science!!!!

  • REMOCAT2222 Calculating status...
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    Dec 29, 2013 7:48 AM (in response to gizmonic)

    Actually, my issue is that I have an iPhone 5s (running IOS 7.0.2 of  course) and after I transfer some songs I dumped from a CD, I move them  to my iTunes Library on my computer, then drag them to my iPhone. About  12 hours later, some songs are GONE. Completly disappeared from my iPhone's music app. My computer's iTunes is up to date too. Anyone help?

  • REMOCAT2222 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 29, 2013 7:51 AM (in response to turingtest2)

    Have the same issue and  frustration. Apple must know by now that there is something wrong, but  will not admit it nor issue a fix. I was a keen Apple supporter, but  after losing so many CDs of great music I am also moving when my current  iPhone contract is over and when my laptop is due for replacement.  Apple was frequenty used as a case study of a great customer-focused and  innovative company. Recently I was at a workshop on Business Process  Excellence and Apple was a case study again, but this time as a company  that had lost its way and was now embroiled in internal politics - the  customer has been moved to the irrelevant bucket again.

     

    Coming  back to the topic at hand. I have used various posts and instructions  over the past 6 months to find the 'hidden" files in OS X - they are  gone. I have turned off every possible way that Apple that can access my  library (including turning off Genius, stopping iTunes manage my  library etc.) but my library continues to disappear. Yesterday I lost  another 47 songs. The "reburn your CDs" solution is not a fix - I've  done this and the same CDs were deleted again. This "solution" is  equivalent to telling a person whose micro-wave oven doesn't work  properly to just reload another batch of the same food and try again.  The issue is in iTunes.

     

    Fix  the cause Apple!  My apologies to all for my frustration, but when a  company you've respected and defended for so many years lets you down  ...

  • JLM73 Calculating status...
    Currently Being Moderated
    Dec 29, 2013 5:45 PM (in response to REMOCAT2222)

    +1 to major customer dissatisfaction

     

    I manually burned hundreds of CDs I purchased and now have lost over 150 GB of random tracks and/or full albums.

    I have recently noticed that all this music has disappeared from Time Machine backups also, which only go back for about 18 months now, and this is 15 years worth of music.

     

    Just wanted to add to the pages of complaints to make it harder for Apple to pretend this is not real.

     

    I have been an Apple owner for 10 years, I was always so happy.

     

    Now I am being trained to expect poor service from "genuises" who seem to be instructed to rote learn excuses rather than actually solving problems, (and some of them actually state off the record that they agree Apple company policy is poor but there is nothing they can do).

     

    I'm also being taught to expect that Apple product flaws are a fact of life and that the Apple is turning into more of a Lemon every year.  

  • bingowashisnameo Calculating status...
    Currently Being Moderated
    Dec 30, 2013 7:38 PM (in response to HWStone)

    ...35 pages later .... 

         I too have manually burned many CDs I purchased and now find it missing from "itunes". Initally when I bought my lap-top I was thinking what a miracle it was to have all my music backed up and ready to listen to on itunes or my ipod and now so much stuff is missing, great stuff, I am just playing my old vinyl records and trying to forget that a company called "Apple" exists. They are truely evil in ways we will never know. I wonder if anyone has read all 35 pages? Soon to be 36, 37, 38 of complaints.. no fix in sight. I want my time back. Burning a hundred CD's takes a bit of time. I want my elation back. To be continued...

  • Chris CA Level 9 Level 9 (73,385 points)
    Currently Being Moderated
    Dec 31, 2013 10:15 AM (in response to bingowashisnameo)

    Initally when I bought my lap-top I was thinking what a miracle it was to have all my music backed up and ready to listen to on itunes or my ipod and now so much stuff is missing

    Since you backed up iTunes, just restore the backup to your computer.

     

     

    Burning a hundred CD's takes a bit of time.

    Why do you need to reburn any CD, let alone hundreds?

  • bingowashisnameo Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 31, 2013 11:12 AM (in response to Chris CA)

    "Why do you need to reburn any CD, let alone hundreds?"

     

    Well let me clarify: It takes a few min to add a cd to the library, multiply this by 10 or 50 cd's, or how ever big your cd library is mine is lets say "hundreds."  That's a lot of time just waiting for your computer to load the info. It adds up.  You can add it to your ipod someday or if you happen to loose the CD or someone used it as a coaster etc. No problem. It's stored in your i tunes library, right?

    WRONG.

    Start over.

     

    Other question:

    "Since you backed up iTunes, just restore the backup to your computer."

    That's a good idea. I do that, it works but it doesnt keep things from dissapearing. 

    Turns out there is always something missing. The 'gaps' between saving and backing up...

    tunes vanish before you can save them, whole albums etc. There is no way of knowing how much is

    actually missing.

    Thanks for yoru questions.

    Happy New Year!

  • Chris CA Level 9 Level 9 (73,385 points)
    Currently Being Moderated
    Dec 31, 2013 11:22 AM (in response to bingowashisnameo)

    bingowashisnameo wrote:

     

    "Why do you need to reburn any CD, let alone hundreds?"

     

    Well let me clarify:

    Oh, you mean RIP CDs to your library, not burn.

    Okay. Burn is when you create a CD (because the laser burns the info onto the CD).

     

    or if you happen to loose the CD or someone used it as a coaster etc. No problem. It's stored in your i tunes library, right?

    I wouldn't rely on iTunes as a backup for CDs. Other way around perhaps. CD is a backup for iTunes.

  • billy burnett Calculating status...
    Currently Being Moderated
    Dec 31, 2013 11:22 AM (in response to bingowashisnameo)

    Under "Preferences" and then "Advanced" uncheck "Keep iTunes Media Folder Organized".

     

    I had the same problem, where i have over 261,000 songs in my library and over 9,000 disappeared.  I have had no trouble since unchecking "Keep iTunes Media Folder Organized".  After unchecking, reload your backup.

  • Oblivius Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 1, 2014 1:43 PM (in response to gizmonic)

    A month short of 5 years! This discussion should have made some heads turn and definitely yielded some productive replies!

  • Ahwatukee Calculating status...
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    Jan 1, 2014 5:54 PM (in response to Oblivius)

    Seeing 35 pages of iTunes customers experiencing the same problem, think of the money we have all lost as a result.  I think its time for a class action law suit to get Apple's attention for a fix.  I recently did a print screen of the songs I've lost and since these songs are on credit cards it wouldn't be difficult to prove the loss.  Let's get it started!

  • Oblivius Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 2, 2014 4:16 AM (in response to Ahwatukee)

    Too right! For this to happen in the real world a professional has to take the case on their own initiative. Maybe someone fitting the description is present or has passed by this discussion these last 5 years!? I bet there gonna be so many people who will sign in supporting the case. After all this is one of the longest running threads at the forum.

  • QuoteNotes Calculating status...
    Currently Being Moderated
    Jan 2, 2014 7:10 AM (in response to Oblivius)

    There are a number of legal blogs and bulletin boards and you can probably find law firms specializing in class action suits using Google. Simply go there and post a link to this thread. I figure I've spent somewhere between $6,000 - $10,000 on Apple products and services. The iTunes problem drove me crazy. There are also 4 iPads/iPad minis in our household and I've discovered that any Bluetooth keyboard causes them to freeze since iOS 7 came out. No fix so far.

     

    I've abandoned iTunes for MediaMonkey and Spotify. I'll never buy anything from iTunes again and I've spent over $3,000 there. I still have an iPhone but plan on replacing it this year with a non-Apple product. At some point, I will likely do the same with the tablets.

     

    Hear that whirring sound? It's coming from Steve Jobs' grave.

  • hemill100 Calculating status...
    Currently Being Moderated
    Jan 5, 2014 7:00 AM (in response to gizmonic)

    Wow.  I didn't realize this was such a big problem.  In the past I've had a handful of songs disappear, I didn't think much of it.  Lately though I've been coming across a bunch.  Before downloading some new music I thought I check google and see if anyone else had the same issue.  I see now that MANY people do and I gather from this thread that Apple doesn't have a solution.  I thought I would add my name to the list for whatever it's worth. 

     

    In my case, there are 2 scenarios, in one the song/album is listed, but when I try to play it, iTunes tells me it can't be located.  In the other, the music doesn't show up in iTunes at all.  As best I can tell, this 2nd scenario only affects the albums I've purchased from Amazon in the last year or so.  In both cases, the music is no longer in my laptop.  I've got (or should say, I HAD) over 85 GB of music and 55 GB of audiobooks. I haven't checked them all, but as best I can tell my audiobooks are not affected.  They all appear intact.

     

    I'm not getting rid of my iPods, I like them too much and use one every day, but I am going to check for another program I can use to transfer my music.  Even if everything is backed up, it doesn't really matter.  Managing your music library shouldn't require constant maintenance and verification, especially after all the time that's been spent building up that library over the years.  Deleting items from my computer is a dealbreaker.

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