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Frequent Panic NVRM[0/1:0:0]: Read Error 0x00000100

153582 Views 743 Replies Latest reply: Jan 6, 2014 6:39 AM by Peter Lorraine RSS Branched to a new discussion.
  • Grant Bennet-Alder Level 8 Level 8 (48,180 points)

    That certainly looks like a graphics failure.

     

    Can you get access to an Apple Store instead of the AASP you used before? They sometimes give the Genius Bar guys more room to make judgement calls about when repairs are appropriate. If you can, take copies of those Kernel panic reports.

     

    Apple Authorized Service Providers (AASP) have to follow tighter guidelines to make sure they are not just inventing repairs to enrich themselves.

    Mac Pro (Early 2009), Mac OS X (10.6.8), & Server, PPC, & AppleTalk Printers
  • Peter Lorraine Level 1 Level 1 (15 points)

    I managed to get approval from my credit card extended warrantee to cover the repair.  Just hope replacing the logic board fixes this.  Cost isn't so much an issue now as getting a reliable fix.  Grant - thanks for taking the time to help here.

     

    Peter

  • caseysue Level 1 Level 1 (0 points)

    After over a year dealing with this kernel panic problem, I have finally narrowed it down to temperature. As long as I use my computer when it's cool (meaning has been turned off for a while, I have no problem. The minute it gets warmed up, bye bye video screen, CRASH!

     

    I went to Best Buy and bought myself a Samaung Chromebook for $179, and a Toshiba laptop with a 17" screen for $350 (both included two years Geek Squad service). I LOVE the chromebook by the way.

     

    I use my MacBook Pro for my important detail work, and I save all of my files in the 500 GB of Google Drive I got free with my Chromebook purchase. So, everything's in the cloud as well as backed up on a couple hard drives. When I need to Skype or use the internet, I use the Toshiba. When I need to edit my files, I use Google Docs on the the Chromebook and save everything back to Google Drive.

     

    I use my Mac for PowerPoint and Dreamweaver, and other Mac apps that I'm used to. Once those are PDFs, to the cloud they go. In the mean time, I'm learning PC and Chromebook, and find little need for the Mac anymore.

     

    Too bad. I've used Mac since 1985, exclusively.

  • jjjohnson Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 31, 2013 12:37 PM (in response to caseysue)

    This will be the last Apple product I buy, the qualiy just isn't there anymore, I remember  buying Apple products in the 80's and 90's and they would last for 10-15 years without any issues. That was always the reason why you bought Apple, because "they use top quality hardware".  That all has changed I have a mid 2010 Mac Book Pro and it has had nothing but quality issues.  Every Apple product I have bought in the last 8 years has had issues, from my iMac, to my Mac Mini and now my Mac Book pro. I took my Mac Book Pro in today and in big red letters after running the video test it said "Test FAILED, replace MBL".

     

    I used my computer for coding and until recently haven't used any graphics intensive stuff so the "extended warrenty" ran out in April and I only found this issue happening maybe 2 months ago after I began using it for more than coding (using google street view to look at houses to buy).  The person at the genius bar explained that they couldn't replace the logic board because it was passed the 3 year date.  They wanted 527$ to replace the motherboard on a 3 1/2 year old computer which I paid 2700$ for.  To date I have experienced all these problems with this computer:

     

    Yellowing around the screen edges

     

    http://cantonbecker.com/yellowish-macbook-display/how-to-test-your-macbook/

     

    Intermittent sleeping

     

    https://discussions.apple.com/message/20796684#20796684

     

    Video card kernel panics

     

    https://discussions.apple.com/thread/3114550?start=735&tstart=0

  • Peter Lorraine Level 1 Level 1 (15 points)

    As an update on the mid 2012 MBP Retina which had been having GPU panics -

    we had the logic/gpu board replaced at a cost of $600 or so including labor on Monday.  Over the past weekend the system was panicking every few minutes, HDMI output was off and on, and boots occasionally failed.  The system would occassionally settle down for an hour or two.  Since the replacement, these problems have not recurred.  One day is a small interval but this is the longest stretch without a panic in the last month.  I'm optimistic we've caught this.

     

    I spoke with the authorized service shop that did the repair, they said they have seen very few MBP retinas in for service and none with this issue.  I'm not sure how common the problem is but this was a first for them. 

     

    As an interesting note, the repair was 600 including labor.  They said the core exchange fee on the board was 700 - so the repair would have been 1300 without turning in the old logic board.  For a bad spill or broken board, the old board cannot be returned.  Also, my credit card had extended the warrantee by another year so I'm covered on this repair.  Next time, I will definitely purchase apple care.

     

    Peter

  • Grant Bennet-Alder Level 8 Level 8 (48,180 points)

    jjjohnson-

     

    If yours is a MacBook Pro 6,2, the Video card kernel panics are likely related to the TS4088 issue. If you have documented complaints on record with AppleCare, you should either call them or re-visit the store and press your case for this being a pre-exiting warranty issue that was never fixed properly.

     

    No one gets penalized for authorizing the repair, they just need to be convinced they should spend Apple's money outside of the standard guidelines. Apple wants you to be a happy customer.

    Mac Pro (Early 2009), Mac OS X (10.6.8), & Server, PPC, & AppleTalk Printers
  • FrenchToast Level 3 Level 3 (570 points)

    I don't know if my contribution to come is going your way or not, but I own a 2006, 1.83GHz MacBook Pro, one of the very first rigged with an Intel chip, and aside from a faulty SuperDrive AppleCare replaced without blinking and a logic board that got replaced by them a few months later (that was sometime in '08), it's still working just fine.

     

    Granted, I recently swapped the original 80Gb hard drive for a 128Gb SSD (boy, did THAT change my life!), but I'm still stuck with a grand max of 2Gb of RAM, and I can still do pretty much everything with that MBP, even run Windows 8.1 in VirtualBox.

     

    My two cents. Oh, and a Happy New Year to all you techies and geeks!

  • ryan202 Level 1 Level 1 (0 points)

    Thanks Peter Lorraine for mentioning the credit card extended warranty. I have the EXACT same issues as you and am out of the base 1 year warranty (I never had any issues with my last several MBPs). I have the same work order cost $600 with the logic board and labour and tax that I received from the apple store. I called Visa and they're sending me all the forms I need to fill in for the claim.. thanks again!

  • Peter Lorraine Level 1 Level 1 (15 points)

    We've gone a week since having the logic/gpu board replaced with no panics under heavy usage.  Hopefully this is resolved.

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