Q: My MacBook is hanging, what should I do?

My MacBook Pro suddenly had a noise coming from it and when I closed and opened it again, it froze at the username screen and it's still hanging now. What should I do? Btw it's only around a year old.

MacBook Pro

Posted on Dec 31, 2013 11:57 PM

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Q: My MacBook is hanging, what should I do?

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by OGELTHORPE,

OGELTHORPE Jan 1, 2014 2:39 AM in response to cookiesx
Level 9 (52,040 points)

Mac OS X

Jan 1, 2014 2:39 AM in response to cookiesx

Shut it down by holding the power key for 10+ seconds.

Then perform SMC and PRAM resets.

http://support.apple.com/kb/ht3964

http://support.apple.com/kb/ht1379

If no success, try a Safe Boot:

http://support.apple.com/kb/HT1564?viewlocale=en_US

Ciao.
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by cookiesx,

cookiesx Jan 1, 2014 3:35 AM in response to OGELTHORPE
Level 1 (0 points)

Jan 1, 2014 3:35 AM in response to OGELTHORPE

I tried those but none of it worked, when I shut down and switched it on again, a file with a question mark icon was flashing repeatedly on the screen.
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by OGELTHORPE,

OGELTHORPE Jan 1, 2014 3:39 AM in response to cookiesx
Level 9 (52,040 points)

Mac OS X

Jan 1, 2014 3:39 AM in response to cookiesx

That indicates that the MBP cannot locate an OSX. Either the HDD is faulty or the connection is. Start with this trouble shooting guise.

https://discussions.apple.com/docs/DOC-5281

Ciao.
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by cookiesx,

cookiesx Jan 2, 2014 7:34 AM in response to OGELTHORPE
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Jan 2, 2014 7:34 AM in response to OGELTHORPE

After I did it, my Mac just shut down and I switched it on again but it offed by itself...
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by OGELTHORPE,

OGELTHORPE Jan 2, 2014 7:42 AM in response to cookiesx
Level 9 (52,040 points)

Mac OS X

Jan 2, 2014 7:42 AM in response to cookiesx

cookiesx wrote:

After I did it,
Please define what 'it' is.

Ciao.
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by cookiesx,

cookiesx Jan 2, 2014 10:05 PM in response to OGELTHORPE
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Jan 2, 2014 10:05 PM in response to OGELTHORPE

After I did the alt/option key down to solve the question mark issue. So after that it just shut down and after switching it on again the apple logo just appears and it shuts down again.
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Q: My MacBook is hanging, what should I do?

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by OGELTHORPE,

by cookiesx,

by OGELTHORPE,

by cookiesx,

by OGELTHORPE,

by cookiesx,

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