Skip navigation

iPhone 5 bad call voice quality

273942 Views 925 Replies Latest reply: Mar 25, 2014 12:14 PM by Hgmichaels RSS Branched to a new discussion.
  • LeninNew Calculating status...
    Currently Being Moderated
    Dec 19, 2013 7:33 AM (in response to dysphonix)

    In my case it is very easy to replicate, voice quality is OK when the phone gets 3G or + coverage. with EDGE or no data the problems starts, sometimes 3G connection is lost in the middle of a call..... will try to post a video

  • Gunnar Arne Konijn Level 1 Level 1 (15 points)
    Currently Being Moderated
    Dec 20, 2013 5:19 AM (in response to joos8123)

    Got a lot of comments on the bad quality of people who were not able to hear me. Also I had a lot of bad quality receptions.

    Then I heard that there were a lot of people with the same problem.

    Read all the suggested solutions. But none solved my problem. Switch carrier (currently Vodafone NL) with my new iPhone 5S. At first also thought it was a bad reception of my carrier, but indeed it did not matter how my reception was. Alway the quality is not what expected.


    Since it involves so many people with different carriers and areas, it will difficult to pinpoint the real problem. But that is, what I guess, why these fora are here. Still need to try to reset my network settings (as some here suggested), but I doubt that it will solve my problem of bad sound quality in both reception and transmission!


  • applxperience Level 1 Level 1 (10 points)
    Currently Being Moderated
    Dec 20, 2013 9:06 PM (in response to dysphonix)

    As I said: Close objects behind the phone, or your hair, even your shoulder, triggers the noise canceling on your own voice.

  • flohe Calculating status...
    Currently Being Moderated
    Jan 1, 2014 5:06 AM (in response to joos8123)

    My phone has this problem as well, it is very irritating. I tried a lot but still speaking on the phone is the problem. Now if I buy a phone I think it should work as a phone so I hope they will soon do something about it !! They missed the point. It works for a lot of other things but not for phoning.


    A disappointed client

  • Gunnar Arne Konijn Level 1 Level 1 (15 points)
    Currently Being Moderated
    Jan 10, 2014 7:17 AM (in response to joos8123)

    Complete backup and restore did not solve the problem.


    Though what I noticed is that if I put the phone on (its own) speaker than suddenly everything is fine. Thus the hardware functions!! It is also not a problem with the signal of the carrier.



    I guess it is a huge bug in the software of Apple. So please Apple get working on this!


    Maybe more people can check if this helps. It would make a stronger point

  • GretchenRiddle Calculating status...
    Currently Being Moderated
    Mar 11, 2014 9:49 AM (in response to joos8123)

    I have no idea what the call quality is like on the iPhone 5S becuase I'm lucky to have an HTC One. But my daughter and my fiancee have the 5S and I hate talking to them on the phone because the call quality is so bad! I'm constantly having to ask them to repeat what they said. Sad - iPhones are so expensive and made so poorly - now their call quality ***** too.

  • pianoguy Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 11, 2014 3:38 PM (in response to GretchenRiddle)

    Perhaps you could assist them by suggesting some of the solutions that are in this forum.

  • phluffski Calculating status...
    Currently Being Moderated
    Mar 17, 2014 8:19 AM (in response to joos8123)

    Same here, just got an iPhone 5s after using 4s for last two years and the first thing I noticed was the poor audio quality on phonecalls. Voices sound more compressed and fuzzy. Not sure if it's the device or the network, though never had this problem with the 4s (I'm in the UK on EE).

  • ram kamal Calculating status...
    Currently Being Moderated
    Mar 20, 2014 10:26 PM (in response to spyd3rweb)

    Hi just  go to setting>accessibility > hearing aids

    Enable hearing aid mode. Just try it and Check it out. I have done it. Now something better

  • ram kamal Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 20, 2014 10:32 PM (in response to GretchenRiddle)

    Hi GretchenRiddle,


    After backup just update iOS and make it as new iphone device instead of restore. Just try. If is not help just enable hearing aid mode.

  • Hgmichaels Calculating status...
    Currently Being Moderated
    Mar 25, 2014 12:14 PM (in response to ram kamal)

    Ram is right - hearing aid mode seems to help.  The problem on iPhone 5 and 5s is particularly bad on the left side.  It is improved by 1) turning noise cancellation off, 2) turning hearing aid mode on.  It is also better on the right ear or in speakerphone or bluetooth mode.


    4s voice quality was fine.  Hopefully it will be fixed by iphone 6. 

1 ... 58 59 60 61 62 Previous Next


More Like This

  • Retrieving data ...

Bookmarked By (28)


  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.