greenboy1

Q: Itunes 11 crashes when starting Store

Problem signature:

  Problem Event Name:          APPCRASH

  Application Name:          iTunes.exe

  Application Version:          11.0.5.5

  Application Timestamp:          520e4d27

  Fault Module Name:          KERNELBASE.dll

  Fault Module Version:          6.1.7601.18015

  Fault Module Timestamp:          50b83c8a

  Exception Code:          c06d007e

  Exception Offset:          0000c41f

  OS Version:          6.1.7601.2.1.0.256.48

  Locale ID:          1033

  Additional Information 1:          0a9e

  Additional Information 2:          0a9e372d3b4ad19135b953a78882e789

  Additional Information 3:          0a9e

  Additional Information 4:          0a9e372d3b4ad19135b953a78882e789

Windows 7

Posted on Aug 20, 2013 5:53 PM

Close

Q: Itunes 11 crashes when starting Store

  • All replies
  • Helpful answers

first Previous Page 7 of 8 last Next
  • by makshan08,

    makshan08 makshan08 Dec 23, 2013 3:44 AM in response to l9ChevyDriven85
    Level 1 (0 points)
    Dec 23, 2013 3:44 AM in response to l9ChevyDriven85

    thank you a lot! you're a wizard!

  • by JHelmstetterJr,

    JHelmstetterJr JHelmstetterJr Dec 26, 2013 9:04 AM in response to greenboy1
    Level 1 (0 points)
    Dec 26, 2013 9:04 AM in response to greenboy1

    This issue was resolved for me by carefully examining my PATH environmental variable as well, but here is the twist. I had performed a clean uninstall of all Apple software and reinstalled and iTunes Store crashed iTunes every time. I verified that my patch variable contained both the entries:

     

    C:\Program Files (x86)\Common Files\Apple\Apple Application Support

    C:\Program Files (x86)\QuickTime\QTSystem\

     

    but here is whar I actually saw the first time:

     

    "...\Microsoft ASP.NET\ASP.NET Web Pages\v1.0\; C:\Program Files (x86)\Common Files\Apple\Apple Application Support;C:\Program Files (x86)\QuickTime\QTSystem\..."

     

    Looks good right? Well if you look closer, there is a space just before the drive letter for the Apple Application Support path. I removed that space and the issue was solved. 

     

    "...\Microsoft ASP.NET\ASP.NET Web Pages\v1.0\;C:\Program Files (x86)\Common Files\Apple\Apple Application Support;C:\Program Files (x86)\QuickTime\QTSystem\..."

     

    No reboot necessary.

     

    Crazy...

  • by ped.1971,

    ped.1971 ped.1971 Dec 28, 2013 10:31 AM in response to l9ChevyDriven85
    Level 1 (0 points)
    Dec 28, 2013 10:31 AM in response to l9ChevyDriven85

    Awesome, adding that to the PATH in the Environment Variables fixed it for me!  Thank you!!

  • by garyh99,

    garyh99 garyh99 Jan 1, 2014 8:54 AM in response to greenboy1
    Level 1 (0 points)
    iTunes
    Jan 1, 2014 8:54 AM in response to greenboy1

    Sorry, but none of the suggestions have worked for me and my 16bit Windows 7 system.  Any other suggestioms.

  • by Ramrunner,

    Ramrunner Ramrunner Jan 1, 2014 1:51 PM in response to garyh99
    Level 1 (0 points)
    Jan 1, 2014 1:51 PM in response to garyh99

    Aha. There's your problem! iTunes is designed for 32 or 64 bit Windows only.

  • by garyh99,

    garyh99 garyh99 Jan 1, 2014 2:18 PM in response to Ramrunner
    Level 1 (0 points)
    iTunes
    Jan 1, 2014 2:18 PM in response to Ramrunner

    I misspoke.  I have a 64 bit windows 7.

  • by Ramrunner,

    Ramrunner Ramrunner Jan 1, 2014 5:00 PM in response to garyh99
    Level 1 (0 points)
    Jan 1, 2014 5:00 PM in response to garyh99

    I figured that - it was a bad attempt at humour.

     

    Are you sure the exact same thing is happening to you? For me the symptoms were:

     

    Sometimes iTunes would crash immediately and other times it would start, but then as soon as it says "Accessing the store" it would crash.

     

    f the symptoms are the same, are you sure you're putting the extra vaiables in the SYSTEM path, not the USER one, and are you sure you've rememberd the semi colon?

     

    It is important to get it right. The fact is the VAST majority of people responding here have the problems fixed doing exactly what is proposed here and I think they are 100% spot on in that it fixes the problem, but you must follow the steps EXACTLY.

     

    To be 100% sure we are talking about the same "Fix", this is exactly what seems to be fixing it:

     

    1. From your desktop, right-click "My Computer" and click "Properties" (If you don't have the "My Computer" icon on your desktop, use the following steps, 0.1 - 0.5)

     

              0.1 - Click the Start Menu button (Or use the Windows button on your keyboard)

              0.2 - Locate "Computer" (should be in the right panel near the middle)

              0.3 - Right-click on "Computer"

              0.4 - Click "Properties" from the option pane

              0.5 - This should have opened the "System" window (in the control panel also), continue to step 2

     

    2. In the "System" window, click on "Advanced system settings", this brings up the "System Properties" window


    3. In the "System Properties" window, click on the "Advanced" tab

     

    4. In the "Advanced tab", click the "Environment Variables" button

     

    5. In the "Environment Variables window", find and highlight the "Path" variable in the "Systems Variables" section

     

    6. Click the "Edit" button to bring up the "Edit System Variable" window.

     

    7. Finally, place your mouse cursor at the very end of the "Variable Value", and modify the variable value by adding the following (EXACTLY) to the end:

     

    ;C:\program files (x86)\common files\apple\apple application support\

  • by garyh99,

    garyh99 garyh99 Jan 1, 2014 5:45 PM in response to Ramrunner
    Level 1 (0 points)
    iTunes
    Jan 1, 2014 5:45 PM in response to Ramrunner

    I think I've done it right.  Here's what my Path is:

     

    %SystemRoot%\system32;%SystemRoot%;%SystemRoot%\System32\Wbem;%SYSTEMROOT%\Syste m32\WindowsPowerShell\v1.0\;C:\Program Files (x86)\Common Files\Apple\Apple Application Support\

     

    I don't know what everything else is, but I added the "fix" to the end and I still have the problem.  iTunes work well, except when I go to the store.  Then it quits.

  • by garyh99,

    garyh99 garyh99 Jan 2, 2014 1:33 PM in response to garyh99
    Level 1 (0 points)
    iTunes
    Jan 2, 2014 1:33 PM in response to garyh99

    Getting frustrated now.  I have another PC with the same version of iTunes and it works fine.  I can access the iTunes store with no problem.  Only difference it that one is a 32 bit and mine is a 64 bit.  I copied the path from the good one to mine and it still crashed.  I added the "fix" to the path and it still crashes.  I rebooted after each change.  Here's the final path I'm using.

     

    Any suggestions?

     

    C:\Program Files\Common Files\Microsoft Shared\Windows Live;%SystemRoot%\system32;%SystemRoot%;%SystemRoot%\System32\Wbem;%SYSTEMROOT% \System32\WindowsPowerShell\v1.0\;C:\Program Files\Intel\DMIX;C:\Program Files\Windows Live\Shared;C:\Program Files\QuickTime\QTSystem\;C:\Program Files (x86)\Common Files\Apple\Apple Application Support\

  • by Ramrunner,

    Ramrunner Ramrunner Jan 2, 2014 1:59 PM in response to garyh99
    Level 1 (0 points)
    Jan 2, 2014 1:59 PM in response to garyh99

    Below is a list of all files in the folder you're adding on to the path variable on my PC. Might want to check everything needed is actually in there on yours?

     

    Volume in drive C is OS

    Volume Serial Number is 508D-97FC

     

     

    Directory of C:\Program Files (x86)\Common Files\Apple\Apple Application Support

     

     

    24/09/2013  09:44 AM    <DIR>          .

    24/09/2013  09:44 AM    <DIR>          ..

    21/04/2013  09:43 PM            46,736 ApplePushService.dll

    20/02/2012  09:28 PM            23,248 AppleVersions.dll

    21/04/2013  09:43 PM            59,720 APSDaemon.exe

    21/04/2013  09:43 PM           682,312 APSDaemon_main.dll

    21/04/2013  09:43 PM            75,664 ASL.dll

    21/04/2013  09:43 PM           280,904 AVFoundationCF.dll

    20/09/2013  10:53 AM    <DIR>          AVFoundationCF.resources

    21/04/2013  09:43 PM         2,464,072 CFNetwork.dll

    24/09/2013  09:44 AM    <DIR>          CFNetwork.resources

    20/09/2013  05:47 AM    <DIR>          ColorSync.resources

    13/09/2013  07:51 PM         1,292,616 CoreADI.dll

    21/04/2013  09:43 PM         4,991,304 CoreAudioToolbox.dll

    21/04/2013  09:43 PM         1,079,624 CoreFoundation.dll

    20/09/2013  05:47 AM    <DIR>          CoreFoundation.resources

    21/04/2013  09:43 PM         3,889,480 CoreGraphics.dll

    20/09/2013  05:47 AM    <DIR>          CoreGraphics.resources

    21/04/2013  09:43 PM           350,536 CoreMedia.dll

    21/04/2013  09:43 PM           563,528 CoreText.dll

    21/04/2013  09:44 PM         1,292,616 CoreVideo.dll

    20/02/2012  09:28 PM            32,104 defaults.exe

    21/04/2013  09:44 PM            14,152 distnoted.exe

    20/02/2012  09:28 PM         1,832,808 Foundation.dll

    20/09/2013  05:47 AM    <DIR>          Foundation.resources

    20/02/2012  09:28 PM        16,303,976 icudt46.dll

    20/02/2012  09:28 PM            14,696 icuin40.dll

    20/02/2012  09:28 PM            42,856 icuuc40.dll

    20/02/2012  09:29 PM                 0 IncompatibleApps.list

    21/04/2013  09:44 PM         1,450,312 JavaScriptCore.dll

    20/09/2013  05:47 AM    <DIR>          JavaScriptCore.resources

    20/02/2012  09:28 PM            23,400 libcache.dll

    21/04/2013  09:44 PM            43,408 libdispatch.dll

    20/02/2012  09:28 PM         1,292,136 libicuin.dll

    20/02/2012  09:28 PM           923,496 libicuuc.dll

    21/04/2013  09:44 PM           329,616 libtidy.dll

    20/02/2012  09:28 PM         1,242,472 libxml2.dll

    20/02/2012  09:28 PM           224,104 libxslt.dll

    20/09/2013  05:47 AM    <DIR>          LinguisticData.resources

    21/04/2013  09:44 PM         2,615,624 MediaToolbox.dll

    20/09/2013  10:53 AM    <DIR>          MediaToolbox.resources

    21/04/2013  09:44 PM           124,816 objc.dll

    20/02/2012  09:28 PM            20,328 plutil.exe

    20/02/2012  09:28 PM            53,608 pthreadVC2.dll

    21/04/2013  09:44 PM            61,256 QTMovieWin.dll

    20/02/2012  09:28 PM         1,320,808 QuartzCore.dll

    20/02/2012  09:28 PM           456,552 SQLite3.dll

    21/04/2013  09:44 PM         2,369,864 VideoToolbox.dll

    21/04/2013  09:44 PM        10,029,384 WebKit.dll

    20/09/2013  05:47 AM    <DIR>          WebKit.resources

    21/04/2013  09:44 PM            14,664 WebKit2WebProcess.exe

    20/09/2013  05:47 AM    <DIR>          WebKit2WebProcess.resources

    21/04/2013  09:44 PM           864,072 WebKitQuartzCoreAdditions.dll

    21/04/2013  09:44 PM            39,240 YSCrashDump.dll

    21/04/2013  09:44 PM            17,224 YSUtilities.dll

    20/02/2012  09:29 PM            87,912 zlib1.dll

                  43 File(s)     58,937,248 bytes

                  13 Dir(s)  20,423,393,280 bytes free

  • by garyh99,

    garyh99 garyh99 Jan 2, 2014 3:12 PM in response to Ramrunner
    Level 1 (0 points)
    iTunes
    Jan 2, 2014 3:12 PM in response to Ramrunner

    Yep, everything in your folder is in mine.  Nothing more, nothing less.

     

    Next?

  • by Ramrunner,

    Ramrunner Ramrunner Jan 2, 2014 4:24 PM in response to garyh99
    Level 1 (0 points)
    Jan 2, 2014 4:24 PM in response to garyh99

    I honestly do not know. I actually only have iTunes installed because some podcasts I want are unfortunately only available on iTunes. I actually do not like the software at all, and use it only when I really have to.

     

    The only thing I can suggest is double check your FULL path by typing "path" in a command prompt box.

     

    You can verify the variable is in there correctly and make sure there are no extra spaces anywhere. If you read the comments above on this page from JHelmstetterJr this actually happend to him. There was an extra space. It happens.

     

    Other than that I really do not know. Sorry.

  • by chaosz,

    chaosz chaosz Jan 5, 2014 11:57 AM in response to l9ChevyDriven85
    Level 1 (0 points)
    Jan 5, 2014 11:57 AM in response to l9ChevyDriven85

    awesome thanks!

  • by Skomar,

    Skomar Skomar Jan 8, 2014 2:12 PM in response to l9ChevyDriven85
    Level 1 (0 points)
    Jan 8, 2014 2:12 PM in response to l9ChevyDriven85

    Sweet baby Jesus it worked, thank you Ramrunner

    ;C:\program files (x86)\common files\apple\apple application support\


  • by redneckgiff17,

    redneckgiff17 redneckgiff17 Jan 9, 2014 4:17 PM in response to garyh99
    Level 1 (0 points)
    Jan 9, 2014 4:17 PM in response to garyh99

    Your path has a space in it here:   Wbem;%SYSTEMROOT% \System32\       between the % \System32   Remove that space and then try it again....

first Previous Page 7 of 8 last Next