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Restoring Time Machine Backup of VPP codes?

342 Views 3 Replies Latest reply: Feb 24, 2014 9:19 PM by benhuxham RSS
pmonether Calculating status...
Currently Being Moderated
Dec 16, 2013 11:11 AM

For many months, Configurator was working very smoothly, but recently we've had many problems getting available codes redeemed while setting up iPad carts. This is the same for old and new purchases alike, the licenses are clearly available in the Apps listing of Supervise, but an error is returned saying a valid code cannot be found. In a typical Cart deployment, 18 iPads receive codes and 7 do not. Does anyone know what causes this and what is the best course of action to resolve. Is there some database corruption? I do have regular Time Machine backups of the Mac Mini, so restoring older records would be possible.

 

A couple of follow-up questions: if I restore to an earlier VPP record in Configurator, what happens to the codes currently deployed in classrooms when those iPads are unsupervised? Are there steps I should take in the restoring process?

 

 

Mac Mini w/ Mavericks

Configurator 1.4.2

Deploying to 3 carts of iPad 2s

Mac mini (Late 2012)
  • benhuxham Calculating status...
    Currently Being Moderated
    Feb 24, 2014 9:19 PM (in response to pmonether)

    Thanks for the info. It is appreciated. Unfortunately doesn't cover my problem, but it is close and I intially thought it did.

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