7 Replies Latest reply: Jan 1, 2014 3:26 PM by rkaufmann87
iMac Brazil Level 1 Level 1 (0 points)

I have a 2 month-old new iMac (late 2013).  A few weeks after I bought it I started getting the grey screen Kernel Panics.  Sent it to an Apple authorized center and they replaced the motherboard and the HD.  It came back but the Kernel Panics continued.

 

The shop is closed for the holidays, so I've been spending quite some time understanding the KP and trying to identify the culprit.  I deleted a number of non-Apple software, but the KP remains.  Of course, I've ran the Apple Hardware test and repaired all permissions.  Also zapped the PRAM, but to no avail.

 

Can someone please help?

 

Thanks!!

 

_________________

 

The latest KP shows:

 

Kernel Extensions in backtrace:

         com.apple.iokit.IONetworkingFamily(3.2)[1EAD69CB-6AB4-387F-94C4-8FAAFF28354C]@0 xffffff7f8d050000->0xffffff7f8d07cfff

         com.apple.iokit.AppleBCM5701Ethernet(3.6.9b9)[2FE95ABD-E6DF-364F-91C1-EA1237648 DDE]@0xffffff7f8d41e000->0xffffff7f8d456fff

            dependency: com.apple.iokit.IOACPIFamily(1.4)[045D5D6F-AD1E-36DB-A249-A346E2B48E54]@0xfffff f7f8d3a8000

            dependency: com.apple.driver.mDNSOffloadUserClient(1.0.1b4)[C808009A-9D01-31FC-A01F-AA91DFF 6D348]@0xffffff7f8d410000

            dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7f8c6ba000

            dependency: com.apple.iokit.IOEthernetAVBController(1.0.3b3)[9F8C7A32-5DA7-3926-A6D2-9B2547 1519B6]@0xffffff7f8d417000

            dependency: com.apple.iokit.IONetworkingFamily(3.2)[1EAD69CB-6AB4-387F-94C4-8FAAFF28354C]@0 xffffff7f8d050000

 

 

 

And here's a copy of Etrecheck's report:

 

Hardware Information:

          iMac (27-inch, Late 2013)

          iMac - model: iMac14,2

          1 3.2 GHz Intel Core i5 CPU: 4 cores

          32 GB RAM

 

Video Information:

          NVIDIA GeForce GT 755M - VRAM: 1024 MB

 

Audio Plug-ins:

          BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9

          AirPlay: Version: 1.9 - SDK 10.9

          AppleAVBAudio: Version: 2.0.0 - SDK 10.9

          iSightAudio: Version: 7.7.3 - SDK 10.9

 

System Software:

          OS X 10.9.1 (13B42) - Uptime: 0 days 2:4:51

 

Disk Information:

          APPLE HDD ST3000DM001 disk0 : (3 TB)

                    EFI (disk0s1) <not mounted>: 209.7 MB

                    iMac (disk0s2) /: 2.2 TB (1.53 TB free)

                    Recovery HD (disk0s3) <not mounted>: 650 MB

 

USB Information:

 

          Apple Inc. FaceTime HD Camera (Built-in)

 

          Apple Inc. BRCM20702 Hub

                    Apple Inc. Bluetooth USB Host Controller

 

          harman/kardon SoundSticks

 

          HP Photosmart C5200 series

 

          Logitech USB Receiver

 

FireWire Information:

 

Thunderbolt Information:

          Apple Inc. thunderbolt_bus

 

Kernel Extensions:

 

Problem System Launch Daemons:

 

Problem System Launch Agents:

          [loaded] com.paragon.NTFS.trial.plist

          [loaded] com.paragon.NTFS.upd.plist

 

Launch Daemons:

          [loaded] com.adobe.fpsaud.plist

          [loaded] com.oracle.java.Helper-Tool.plist

          [loaded] org.macosforge.xquartz.privileged_startx.plist

 

Launch Agents:

          [loaded] com.oracle.java.Java-Updater.plist

          [loaded] org.macosforge.xquartz.startx.plist

 

User Launch Agents:

          [loaded] ca.madefresh.BodegaAgent.plist

          [failed] com.leadertech.PowerRegister.LGT2.c59807af95d106639fca8f10676ced62.plist

          [loaded] com.valvesoftware.steamclean.plist

 

User Login Items:

          None

 

3rd Party Preference Panes:

          Flash Player

          Java

          Paragon NTFS for Mac ® OS X

 

Internet Plug-ins::

          Google Earth Web Plug-in: Version: 5.1

          Default Browser: Version: 537 - SDK 10.9

          OfficeLiveBrowserPlugin: Version: 12.2.3

          AdobeAAMDetect: Version: AdobeAAMDetect 1.0.0.0 - SDK 10.6

          FolxNetscapePlugIn: Version: Unknown

          FlashPlayer-10.6: Version: 11.9.900.170 - SDK 10.6

          Silverlight: Version: 5.1.20913.0 - SDK 10.6

          Flash Player: Version: 11.9.900.170 - SDK 10.6

          iPhotoPhotocast: Version: 7.0 - SDK 10.8

          QuickTime Plugin: Version: 7.7.3

          SharePointBrowserPlugin: Version: 14.3.7 - SDK 10.6

          JavaAppletPlugin: Version: Java 7 Update 45

 

User Internet Plug-ins::

          npsf_uni: Version: sf 3.3.2.1

 

Bad Fonts:

          None

 

Old applications:

          Audacity:          Version: 2.0.0.0 - SDK 10.4

                    /Users/Paulo/Desktop/Audacity/Audacity.app

          AuthAssistant:          Version: 1.0 - SDK 10.5

                    /Library/Application Support/iZotope/Nectar/AuthAssistant.app

          MemServerUI:          Version: 1.1 - SDK 10.5

                    /Library/Application Support/Native Instruments/Kontakt 5/kxm/MemServerUI.app

          Microsoft AutoUpdate:          Version: 2.3.6 - SDK 10.4

                    /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app

          PianoMaestro:          Version: PianoMaestro - SDK 10.5

                    /Applications/PianoMaestro/PianoMaestro.app

          SLLauncher:          Version: 1.0 - SDK 10.5

                    /Library/Application Support/Microsoft/Silverlight/OutOfBrowser/SLLauncher.app

          Solar App:          Version: 1.0.40 - SDK 10.5

                    /Applications/Solar App.app

          iSkysoft DVD Ripper:          Version: 2.6.1 - SDK 10.5

                    /Users/Paulo/Desktop/iPod Video/iSkysoft DVD Ripper.app

          iZotope Crash Reporter:          Version: 1.0.6 - SDK 10.5

                    /Library/Application Support/iZotope/Crash Reporter/iZotope Crash Reporter.app

          iZotope Updater:          Version: 1.0.1 - SDK 10.5

                    /Library/Application Support/iZotope/Updater/iZotope Updater.app

          iZotope Updater Dock:          Version: 1.0.1 - SDK 10.5

                    /Library/Application Support/iZotope/Updater/iZotope Updater Dock.app

 

Time Machine:

          Skip System Files: NO

          Mobile backups: OFF

          Auto backup: YES

          Volumes being backed up:

                    iMac: Disk size: 2  Disk used: 621.32 GB

          Destinations:

                    TimeCapsule [Network] (Last used)

                    Total size: 929.19 GB

                    Total number of backups: (null)

                    Size of backup disk: Too small

                              Backup size 929.19 GB < (Disk used 621.32 GB X 3)

          Time Machine details may not be accurate.

          All volumes being backed up may not be listed.

 

Top Processes by CPU:

               1%          WindowServer

               1%          EtreCheck

               0%          com.apple.WebKit.Networking

               0%          Safari

               0%          dpd

 

Top Processes by Memory:

          164 MB          mds_stores

          164 MB          steam

          164 MB          com.apple.IconServicesAgent

          131 MB          softwareupdated

          131 MB          WindowServer

 

Virtual Memory Statistics:

          27.14 GB          Free RAM

          1.86 GB          Active RAM

          1.39 GB          Inactive RAM

          1.60 GB          Wired RAM

          432 MB          Page-ins

          0 B          Page-outs


iMac (27-inch, Late 2013), OS X Mavericks (10.9.1)
  • 1. Re: Kernel Panic
    rkaufmann87 Level 8 Level 8 (42,145 points)

    I suspect your KP is beign caused by some software issues. Please post the complete KP report, if you don't know how Apple explains in How to log a kernel panic. Once your post the KP report we will look it over and see if there are any obvious software issues.

  • 2. Re: Kernel Panic
    iMac Brazil Level 1 Level 1 (0 points)

    Here is the complete KP report.  Thanks for your help!

     

    Anonymous UUID:       D6CC06B4-086C-7297-2246-4363BE112ECA

     

     

    Wed Jan  1 01:20:27 2014

    panic(cpu 0 caller 0xffffff800c0dc19e): Kernel trap at 0xffffff800c3ebbad, type 13=general protection, registers:

    CR0: 0x000000008001003b, CR2: 0x0000000108394000, CR3: 0x000000000ed6e000, CR4: 0x00000000001606e0

    RAX: 0x0000000000000001, RBX: 0xffffff8049f7a198, RCX: 0x0000000000000001, RDX: 0xf7ffff83917d8600

    RSP: 0xffffff839c163a60, RBP: 0xffffff839c163b00, RSI: 0x0000000000000001, RDI: 0x0000000000000000

    R8:  0x00000000000001b4, R9:  0x0000000000000190, R10: 0x00000000000001b0, R11: 0x0000000000000200

    R12: 0x00000000000001b8, R13: 0xffffff8049f7a0c0, R14: 0x0000000000000001, R15: 0x0000000000000180

    RFL: 0x0000000000010246, RIP: 0xffffff800c3ebbad, CS:  0x0000000000000008, SS:  0x0000000000000010

    Fault CR2: 0x0000000108394000, Error code: 0x0000000000000000, Fault CPU: 0x0

     

     

    Backtrace (CPU 0), Frame : Return Address

    0xffffff8389e58c50 : 0xffffff800c022f69

    0xffffff8389e58cd0 : 0xffffff800c0dc19e

    0xffffff8389e58ea0 : 0xffffff800c0f3606

    0xffffff8389e58ec0 : 0xffffff800c3ebbad

    0xffffff839c163b00 : 0xffffff800c408064

    0xffffff839c163bd0 : 0xffffff800c3e8c6d

    0xffffff839c163c00 : 0xffffff7f8d057d03

    0xffffff839c163c50 : 0xffffff7f8d058062

    0xffffff839c163c90 : 0xffffff7f8d423c2b

    0xffffff839c163ce0 : 0xffffff7f8d42c077

    0xffffff839c163e90 : 0xffffff7f8d42cad3

    0xffffff839c163eb0 : 0xffffff7f8d4207cb

    0xffffff839c163ef0 : 0xffffff800c4ada80

    0xffffff839c163f30 : 0xffffff800c4ac522

    0xffffff839c163f80 : 0xffffff800c4ac5f7

    0xffffff839c163fb0 : 0xffffff800c0d6aa7

          Kernel Extensions in backtrace:

             com.apple.iokit.IONetworkingFamily(3.2)[1EAD69CB-6AB4-387F-94C4-8FAAFF28354C]@0 xffffff7f8d050000->0xffffff7f8d07cfff

             com.apple.iokit.AppleBCM5701Ethernet(3.6.9b9)[2FE95ABD-E6DF-364F-91C1-EA1237648 DDE]@0xffffff7f8d41e000->0xffffff7f8d456fff

                dependency: com.apple.iokit.IOACPIFamily(1.4)[045D5D6F-AD1E-36DB-A249-A346E2B48E54]@0xfffff f7f8d3a8000

                dependency: com.apple.driver.mDNSOffloadUserClient(1.0.1b4)[C808009A-9D01-31FC-A01F-AA91DFF 6D348]@0xffffff7f8d410000

                dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7f8c6ba000

                dependency: com.apple.iokit.IOEthernetAVBController(1.0.3b3)[9F8C7A32-5DA7-3926-A6D2-9B2547 1519B6]@0xffffff7f8d417000

                dependency: com.apple.iokit.IONetworkingFamily(3.2)[1EAD69CB-6AB4-387F-94C4-8FAAFF28354C]@0 xffffff7f8d050000

     

     

    BSD process name corresponding to current thread: kernel_task

     

     

    Mac OS version:

    13B42

     

     

    Kernel version:

    Darwin Kernel Version 13.0.0: Thu Sep 19 22:22:27 PDT 2013; root:xnu-2422.1.72~6/RELEASE_X86_64

    Kernel UUID: 1D9369E3-D0A5-31B6-8D16-BFFBBB390393

    Kernel slide:     0x000000000be00000

    Kernel text base: 0xffffff800c000000

    System model name: iMac14,2 (Mac-27ADBB7B4CEE8E61)

     

     

    System uptime in nanoseconds: 18188394736214

    last loaded kext at 15034179748576: com.seagate.driver.PowSecDriverCore          5.1.0 (addr 0xffffff7f8e7ba000, size 172032)

    last unloaded kext at 15094196157504: com.apple.iokit.IOFireWireFamily          4.5.5 (addr 0xffffff7f8e72c000, size 471040)

    loaded kexts:

    com.apple.filesystems.afpfs          11.0

    com.apple.nke.asp-tcp          8.0.0

    com.apple.driver.AppleBluetoothMultitouch          80.14

    com.apple.driver.AppleHWSensor          1.9.5d0

    com.apple.driver.ApplePlatformEnabler          2.0.9d1

    com.apple.driver.AGPM          100.14.11

    com.apple.driver.X86PlatformShim          1.0.0

    com.apple.filesystems.autofs          3.0

    com.apple.iokit.IOBluetoothSerialManager          4.2.0f6

    com.apple.driver.AudioAUUC          1.60

    com.apple.driver.AppleMikeyHIDDriver          124

    com.apple.driver.AppleUpstreamUserClient          3.5.13

    com.apple.driver.AppleHDA          2.5.3fc1

    com.apple.iokit.IOUserEthernet          1.0.0d1

    com.apple.GeForce          8.1.8

    com.apple.driver.AppleIntelHD5000Graphics          8.1.8

    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport          4.2.0f6

    com.apple.driver.AppleMikeyDriver          2.5.3fc1

    com.apple.driver.AppleThunderboltIP          1.0.10

    com.apple.driver.AppleBacklight          170.3.5

    com.apple.driver.AppleSMCLMU          2.0.4d1

    com.apple.Dont_Steal_Mac_OS_X          7.0.0

    com.apple.driver.AppleHWAccess          1

    com.apple.driver.AppleLPC          1.7.0

    com.apple.driver.AppleIntelFramebufferAzul          8.1.8

    com.apple.driver.AppleMCCSControl          1.1.12

    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1

    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1

    com.apple.BootCache          35

    com.apple.driver.AppleUSBHub          650.4.4

    com.apple.driver.XsanFilter          404

    com.apple.iokit.IOAHCIBlockStorage          2.4.0

    com.apple.driver.AppleSDXC          1.4.0

    com.apple.driver.AirPort.Brcm4360          800.21.45

    com.apple.iokit.AppleBCM5701Ethernet          3.6.9b9

    com.apple.driver.AppleAHCIPort          2.9.5

    com.apple.driver.AppleUSBXHCI          650.4.3

    com.apple.driver.AppleRTC          2.0

    com.apple.driver.AppleACPIButtons          2.0

    com.apple.driver.AppleHPET          1.8

    com.apple.driver.AppleSMBIOS          2.0

    com.apple.driver.AppleACPIEC          2.0

    com.apple.driver.AppleAPIC          1.7

    com.apple.nke.applicationfirewall          153

    com.apple.security.quarantine          3

    com.apple.security.SecureRemotePassword          1.0

    com.apple.driver.IOBluetoothHIDDriver          4.2.0f6

    com.apple.driver.AppleMultitouchDriver          245.13

    com.apple.kext.triggers          1.0

    com.apple.iokit.IOSerialFamily          10.0.7

    com.apple.driver.DspFuncLib          2.5.3fc1

    com.apple.vecLib.kext          1.0.0

    com.apple.iokit.IOAcceleratorFamily          98.7.1

    com.apple.nvidia.driver.NVDAGK100Hal          8.1.8

    com.apple.nvidia.driver.NVDAResman          8.1.8

    com.apple.driver.AppleUSBAudio          2.9.3f17

    com.apple.iokit.IOAudioFamily          1.9.4fc11

    com.apple.kext.OSvKernDSPLib          1.14

    com.apple.iokit.IOBluetoothFamily          4.2.0f6

    com.apple.iokit.IOSurface          91

    com.apple.iokit.IOBluetoothHostControllerUSBTransport          4.2.0f6

    com.apple.driver.AppleThunderboltEDMSink          1.2.1

    com.apple.driver.AppleBacklightExpert          1.0.4

    com.apple.driver.AppleHDAController          2.5.3fc1

    com.apple.iokit.IOHDAFamily          2.5.3fc1

    com.apple.driver.AppleSMBusPCI          1.0.12d1

    com.apple.driver.X86PlatformPlugin          1.0.0

    com.apple.driver.AppleSMC          3.1.6d1

    com.apple.driver.IOPlatformPluginFamily          5.5.1d27

    com.apple.iokit.IONDRVSupport          2.3.6

    com.apple.iokit.IOAcceleratorFamily2          98.7.1

    com.apple.AppleGraphicsDeviceControl          3.4.12

    com.apple.driver.AppleSMBusController          1.0.11d1

    com.apple.iokit.IOGraphicsFamily          2.3.6

    com.apple.iokit.IOUSBMassStorageClass          3.6.0

    com.apple.driver.AppleUSBMergeNub          650.4.0

    com.apple.driver.AppleThunderboltDPOutAdapter          2.5.0

    com.apple.driver.AppleThunderboltDPInAdapter          2.5.0

    com.apple.driver.AppleThunderboltDPAdapterFamily          2.5.0

    com.apple.driver.AppleThunderboltPCIDownAdapter          1.4.0

    com.apple.iokit.IOUSBHIDDriver          650.4.4

    com.apple.driver.AppleUSBComposite          650.4.0

    com.apple.iokit.IOUSBUserClient          650.4.4

    com.apple.iokit.IOSCSIBlockCommandsDevice          3.6.0

    com.apple.iokit.IOSCSIArchitectureModelFamily          3.6.0

    com.apple.driver.AppleThunderboltNHI          1.9.2

    com.apple.iokit.IOThunderboltFamily          2.8.5

    com.apple.iokit.IO80211Family          600.34

    com.apple.iokit.IOEthernetAVBController          1.0.3b3

    com.apple.driver.mDNSOffloadUserClient          1.0.1b4

    com.apple.iokit.IONetworkingFamily          3.2

    com.apple.iokit.IOAHCIFamily          2.6.0

    com.apple.iokit.IOUSBFamily          650.4.4

    com.apple.driver.AppleEFINVRAM          2.0

    com.apple.driver.AppleEFIRuntime          2.0

    com.apple.iokit.IOHIDFamily          2.0.0

    com.apple.iokit.IOSMBusFamily          1.1

    com.apple.security.sandbox          278.10

    com.apple.kext.AppleMatch          1.0.0d1

    com.apple.security.TMSafetyNet          7

    com.apple.driver.AppleKeyStore          2

    com.apple.driver.DiskImages          371.1

    com.apple.iokit.IOStorageFamily          1.9

    com.apple.iokit.IOReportFamily          21

    com.apple.driver.AppleFDEKeyStore          28.30

    com.apple.driver.AppleACPIPlatform          2.0

    com.apple.iokit.IOPCIFamily          2.8

    com.apple.iokit.IOACPIFamily          1.4

    com.apple.kec.corecrypto          1.0

    com.apple.kec.pthread          1

     

     

    System Profile:

    Model: iMac14,2, BootROM IM142.0118.B00, 4 processors, Intel Core i5, 3.2 GHz, 32 GB, SMC 2.15f2

    Graphics: NVIDIA GeForce GT 755M, NVIDIA GeForce GT 755M, PCIe, 1024 MB

    Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x04CD, 0x46332D313630304331312D38475351000000

    Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x04CD, 0x46332D313630304331312D38475351000000

    Memory Module: BANK 0/DIMM1, 8 GB, DDR3, 1600 MHz, 0x04CD, 0x46332D313630304331312D38475351000000

    Memory Module: BANK 1/DIMM1, 8 GB, DDR3, 1600 MHz, 0x04CD, 0x46332D313630304331312D38475351000000

    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x111), Broadcom BCM43xx 1.0 (6.30.223.154.45)

    Bluetooth: Version 4.2.0f6 12982, 3 services, 23 devices, 3 incoming serial ports

    Network Service: Ethernet, Ethernet, en0

    Serial ATA Device: APPLE HDD ST3000DM001, 3 TB

    USB Device: FaceTime HD Camera (Built-in)

    USB Device: BRCM20702 Hub

    USB Device: Bluetooth USB Host Controller

    USB Device: Hub

    USB Device: Hub

    USB Device: SoundSticks

    USB Device: Photosmart C5200 series

    USB Device: USB Receiver

    Thunderbolt Bus: iMac, Apple Inc., 23.10

  • 3. Re: Kernel Panic
    rkaufmann87 Level 8 Level 8 (42,145 points)

    Do you happen to use a Seagate external HD? If so try disconnecting it and then restarting the Mac and see if the KP's return. If they go away then there is something amiss the Seagate EHD.

  • 4. Re: Kernel Panic
    iMac Brazil Level 1 Level 1 (0 points)

    I own a Seagate external HD but it is not connected to this computer.

  • 5. Re: Kernel Panic
    rkaufmann87 Level 8 Level 8 (42,145 points)

    OK, well it seems like there is some Seagate software installed on the machine.

     

    ast loaded kext at 15034179748576: com.seagate.driver.PowSecDriverCore          5.1.0


    I also saw earlier you also have

     

    Problem System Launch Agents:

              [loaded] com.paragon.NTFS.trial.plist

              [loaded] com.paragon.NTFS.upd.plist

     

    installed. I'd recommend following the developers instructions for uninstalling.

     

    Uninstall the Seagate stuff following Seagate's uninstall instruction and then the NTFS stuff and retest.

  • 6. Re: Kernel Panic
    iMac Brazil Level 1 Level 1 (0 points)

    Ok, I found instructions on the web and manually removed all the Paragon NTFS files.

     

    I hope that does the trick.

     

    My Time Capsule was acting on me (couldn't back up), so I disconnected it as well (is it possible that a Time Capsule will cause Kernel Panics?...

     

    Thanks again for the help.

  • 7. Re: Kernel Panic
    rkaufmann87 Level 8 Level 8 (42,145 points)

     

    My Time Capsule was acting on me (couldn't back up), so I disconnected it as well (is it possible that a Time Capsule will cause Kernel Panics?...

     

    Thanks again for the help.

    No and  your welcome.