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HP Officejet 6500 network fax

227 Views 6 Replies Latest reply: Jan 2, 2014 9:12 PM by Wizard One RSS
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Jan 1, 2014 12:47 PM

Worked under OS X until I upgraded to Mavericks. Had to repair the print system, not a biggie, but then network fax is now not found by the system.

 

Granted, I only end up faxing once per month, but those are critical faxes, typically dealing with government things that impact our income greatly.

Had I realized this would have been an issue, I'd have not upgraded!

 

Is there any plan to fix this issue?

MacBook Pro, Mac OS X (10.6.8)
  • John Blanchard1 Level 5 Level 5 (4,735 points)
    Currently Being Moderated
    Jan 1, 2014 3:29 PM (in response to Wizard One)

    What is the 6500 connected to? Are you able to see the printer in AddPrinter? Did you reset the printing system? If so, you'll need to re-add the fax.

  • John Blanchard1 Level 5 Level 5 (4,735 points)
    Currently Being Moderated
    Jan 1, 2014 3:55 PM (in response to Wizard One)

    In AddPrinter, when you select the printer, are you able to use the fax ppd for the 6500? Some of these MFPs required adding the device twice, once for the printer, once for the fax. In the Use menu, choose Select Software and use the filter to narrow down the choices to the 6500 printers.

     

    There are several 6500s on http://support.apple.com/kb/HT3669, and they show fax support.

     

    Hope this helps.

  • John Blanchard1 Level 5 Level 5 (4,735 points)
    Currently Being Moderated
    Jan 2, 2014 10:04 AM (in response to Wizard One)

    Is there anything in Console or the CUPS logs?

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