HT203517: iCloud: Troubleshooting Documents in the Cloud
Learn about iCloud: Troubleshooting Documents in the Cloud
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Q: I got an email saying my iCloud storage was full and gave me a link that I used to enter my icloud account. Now I can;t get ... I got an email saying my iCloud storage was full and gave me a link that I used to enter my icloud account. Now I can;t get email and the address of email is not iCloud. I think I have a virus now. Who can I contact to for help? more
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Jan 2, 2014 9:56 AM in response to Vicki60yrby John Galt,Apple sends no such emails. You succumbed to a phishing scam, and your Apple ID and password have been stolen.
To recover from this will require assistance from Apple: http://www.apple.com/support/appleid/contact/
- Don’t open email attachments from email addresses that you do not recognize, or click links contained in an email:
- Most of these are scams that direct you to fraudulent sites that attempt to convince you to disclose personal information.
- Such "phishing" attempts are the 21st century equivalent of a social exploit that has existed since the dawn of civilization. Don’t fall for it.
- Apple will never ask you to reveal personal information in an email. If you receive an unexpected email from Apple saying your account will be closed unless you take immediate action, just ignore it. If your iTunes or App Store account becomes disabled for valid reasons, you will know when you try to buy something or log in to this support site, and are unable to.
- Don’t open email attachments from email addresses that you do not recognize, or click links contained in an email: