HT203517: iCloud: Troubleshooting Documents in the Cloud

Learn about iCloud: Troubleshooting Documents in the Cloud
Vicki60yr

Q: I got an email saying  my iCloud storage was full and gave me a link that I used to enter my icloud account. Now I can;t get email and the address of email is not iCloud. I think I have a virus now. Who can I contact to for help?

The email said Icloud Customer Care but address is ________  I was stupid and didnt notice this when I went into link and singed in with apple ID and password. Now I cant get email.  Help!

 

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Mac OS X (10.7.5)

Posted on Jan 2, 2014 9:27 AM

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Q: I got an email saying  my iCloud storage was full and gave me a link that I used to enter my icloud account. Now I can;t get ... more

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  • by John Galt,

    John Galt John Galt Jan 2, 2014 9:56 AM in response to Vicki60yr
    Level 8 (49,787 points)
    Mac OS X
    Jan 2, 2014 9:56 AM in response to Vicki60yr

    Apple sends no such emails. You succumbed to a phishing scam, and your Apple ID and password have been stolen.

     

    To recover from this will require assistance from Apple: http://www.apple.com/support/appleid/contact/

     

     


     

    • Don’t open email attachments from email addresses that you do not recognize, or click links contained in an email:
      • Most of these are scams that direct you to fraudulent sites that attempt to convince you to disclose personal information.
      • Such "phishing" attempts are the 21st century equivalent of a social exploit that has existed since the dawn of civilization. Don’t fall for it.
      • Apple will never ask you to reveal personal information in an email. If you receive an unexpected email from Apple saying your account will be closed unless you take immediate action, just ignore it. If your iTunes or App Store account becomes disabled for valid reasons, you will know when you try to buy something or log in to this support site, and are unable to.