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TimoIbiza

Q: my apple tv is stuck on an air play information screen.

I cannot access any menus and restarting it with menu/down and unplugging makes no difference.  Airplay mirroring doesn't work either. Any clues please?

Apple TV

Posted on Jan 2, 2014 11:49 AM

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Q: my apple tv is stuck on an air play information screen.

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  • Helpful answers

  • by Winston Churchill,

    Winston Churchill Winston Churchill Jan 2, 2014 12:07 PM in response to TimoIbiza
    Level 10 (103,688 points)
    Apple TV
    Jan 2, 2014 12:07 PM in response to TimoIbiza

    Welcome to the Apple Community Timolbiza.


    Your Apple TV may have become paired with another remote. Hold the remote close to and pointed at the Apple TV, hold down the menu and Rewind buttons together for 6 seconds or until you see a broken chain icon on screen.

  • by TimoIbiza,

    TimoIbiza TimoIbiza Jan 2, 2014 12:16 PM in response to Winston Churchill
    Level 1 (0 points)
    Jan 2, 2014 12:16 PM in response to Winston Churchill

    No response from the atv - just a blink of the light.

  • by Winston Churchill,

    Winston Churchill Winston Churchill Jan 2, 2014 12:21 PM in response to TimoIbiza
    Level 10 (103,688 points)
    Apple TV
    Jan 2, 2014 12:21 PM in response to TimoIbiza

    Try the following steps, check whether things are working after each step where appropriate, before trying the next.


        1.    Restart the Apple TV (Settings > General > Restart).

        2.    Restart the Apple TV by removing ALL the cables for 30 seconds.

        3.    Restart your router. (Also try removing it’s power cord for at least 30 seconds)

        4.    Reset the Apple TV (Settings > General > Reset > Reset all settings)

        5.    Restore the Apple TV (Settings > General > Reset > Restore)

  • by TimoIbiza,

    TimoIbiza TimoIbiza Jan 2, 2014 12:37 PM in response to Winston Churchill
    Level 1 (0 points)
    Jan 2, 2014 12:37 PM in response to Winston Churchill

    Tried 2 many, many times, 3 has been tried a few times since the problem began and 1,4 and 5 cannot be performed because I can access the menus

  • by Winston Churchill,Solvedanswer

    Winston Churchill Winston Churchill Jan 2, 2014 12:41 PM in response to TimoIbiza
    Level 10 (103,688 points)
    Apple TV
    Jan 2, 2014 12:41 PM in response to TimoIbiza

    If your problem persists get yourself a micro USB cable (sold separately), you can restore your Apple TV from iTunes:


        1.    Remove ALL cables from Apple TV. (if you don't you will not see Apple TV in the iTunes Source list)

        2.    Connect the micro USB cable to the Apple TV and to your computer.

        3.    Reconnect the power cable (only for Apple TV 3)

        4.    Open iTunes.

        5.    Select your Apple TV in the Devices list, and then click Restore.


    (You may already have a micro USB cable if you have a camera or other digital device)

  • by TimoIbiza,

    TimoIbiza TimoIbiza Jan 2, 2014 12:50 PM in response to Winston Churchill
    Level 1 (0 points)
    Jan 2, 2014 12:50 PM in response to Winston Churchill

    Thanks Winston i will give that a try just as soon as I can prise my macbook out of my daughters hands

  • by TimoIbiza,

    TimoIbiza TimoIbiza Jan 2, 2014 2:02 PM in response to Winston Churchill
    Level 1 (0 points)
    Jan 2, 2014 2:02 PM in response to Winston Churchill

    Yep, it took a while but it worked.  thanks Winston