Q: My phone is in a 'silent mode' and I can't figure out how to change it. I have an Iphone 5. I have tried the obvious - The Do Not Disturb is not on. My ringer is not turned down.

Check the slide switch on the left upper side of the phone. Do you see a red indicator? If so, slide the switch.

Try a reset: Simultaneously hold down the Home and On buttons until the device shuts down. Ignore the off slider if it appears. Once shut down is complete, if it doesn't restart on it own, turn the device back on using the On button. In some cases it also helps to double click the Home button and close all apps BEFORE doing the reset.

You're welcome. Glad you got it sorted out.

Thanks, Mr. Trout - worked like a charm - wish I could just remember to reboot everything in life before trying anything else.