Skip navigation

Iphone restarts automatically

2645 Views 8 Replies Latest reply: Jan 3, 2014 1:25 PM by Costa87 RSS
Costa87 Level 1 Level 1 (0 points)
Currently Being Moderated
Nov 26, 2013 6:36 AM



since I updated my Iphone 4s to IOs 7 I keep on having the same problems over and over again. I hoped that Apple would fix my problems with a later version but since 7.0.4 (which is now the running system on my phone) nothing happend.


What is my problem - and I know, a lot people do have the same problems and keeps beeing unsolved as far as I have seen it.


1.) I can't turn off my Iphone anymore. If I try to switch it off it automatically turns on again (unless the power is empty)

2.) There are no sounds anymore. Playing videos in apps (facebook, whatsapp or what so ever) or music doesn't make a single beep anymore. Only Ringtones of all kind work nicely. It seems to be a problem with the Audio-Jack. Because when I plug my headphones into my Iphone all sound are playing very well.

3.) the battery of my iphone loses a lot of power. The battery was empty, when I woke up in the morning. I started going to bed with 69%. It sometimes turns off at 25%-30%..sometimes at 15%


I tried to resett the iphone several times and also backed it up, but nothing worked so there anyone who can at least help me fix problem 1.) ?


Thanks so much



iPhone 4S, iOS 7.0.4, 2,5 years old
  • jonfromdaleville Level 2 Level 2 (440 points)
    Currently Being Moderated
    Nov 26, 2013 6:38 AM (in response to Costa87)

    Restore the device using a computer with iTunes. When you're going through the setup assistant again, try setting it up as new. Test the device for a bit. If the issue is fixed, great, try putting your backup on it again. If the issue comes back then we know the content on your backup is causing the issues. Hopefully this helps.

  • jonfromdaleville Level 2 Level 2 (440 points)
    Currently Being Moderated
    Nov 26, 2013 8:20 AM (in response to Costa87)

    Sounds like a hardware issue then to me. Especially if you restored as new.


    Would the device still be under warranty? If so call Applecare or go into an Apple Retail Store.

  • Jdstrobel Calculating status...
    Currently Being Moderated
    Dec 8, 2013 3:39 PM (in response to Costa87)

    I had the EXACT same problems. Here's what I did, and now my phone is fine. I can't say which of the two fixed it though.

    1. Clean out connector port - all the dust that you can see. Others have suggested this. This alone did not fix my problems.

    2. Let the battery die completely. And I mean all the way. Letting it die until you get the battery with the red bars is not sufficient (I tried this with no success). When you no longer see any response to any button presses, then recharge (or wait a little longer!) .

    It could be that step two is all you need to do, but the reason I think both steps are necessary is because I replaced the battery and that did not fix the problem.


    I'm very disappointed in Apple for not having a solution to this problem. A trip to the Genius Bar told me to replace the hardware, I was 2 weeks out of warranty and they would not replace it.  Hope this helps.



  • Jdstrobel Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 8, 2013 3:42 PM (in response to Costa87)

    I think the power button is a common failure. Mine failed after a year. They might replace that since it's a known issue.


More Like This

  • Retrieving data ...

Bookmarked By (0)


  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.