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All replies
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Helpful answers
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Dec 29, 2013 12:26 AM in response to Randy Rannalsby patrikcze,Dear users,
A had absolutely same problems.
I bought iPhone 5S and did a restore of my previous iPhone 4 to it instantly.
It was working few days without any issues then I've realized these rebooting problems.
1. I called to Apple Support
2. I did exactly what the guy told me.
- I have done clean Recovery in DFU mode
- I have setup my iPhone 5S as a "new phone"
- I did not perform any further data restore. This is really important!
3. Now I'm working with phone without any issues since 26th November ...
PLEASE DO NOT RESTORE your data, seems there is something fishy. Just simply use it as NEW! Upload all your applications and you will be fine. Just do not perform restore of data. Till now I haven't faced any reboot neither any problems. TouchiD is working fine. And everything is working fine as well. JUST DO NOT RESTORE, PLEASE. Make it clean. If you do perform restore you will have bad time again.
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Dec 31, 2013 11:35 AM in response to Randy Rannalsby ScottKleinberg,My iPhone is now doing this at least once a day, if not twice. I am running iOS 7.0.4. I have a 32 GB iPhone 5 (not 5s). I have had the problem for a while now, but I haven't noticed it nearly as much as I have in 7.0.4.
Interestingly, I have an iPad 3 that I haven't gotten around to updating and it's running iOS 7.0.3. I don't use my iPad nearly as often as I would like and I haven't seen it happen on it. But I am not planning on updating to iOS 7.0.4 just to see if I can isolate it to the latest build, however I am aware that people on here have complained about it running iOS 7.0.2.
- I have done a restore, to no avail.
- I made sure I had enough memory and it's close to 5GB remaining
- I can't trace it to happening in a specific app - it happens in everything from Words with Friends to Messages to Facebook to Google Plus.
- I use iCloud and back up each night.
There is absolutely, positively without a shadow of a doubt something happening here on the software level that's causing this. And this is well beyond anything that we can do on this end. Restoring and all those little step-by-steps that Apple thinks is always useful but rarely is won't work this time.
Here's hoping that Apple actually reads these things and fixes this. It's the biggest problem I can remember in quite a while.
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Dec 31, 2013 9:48 PM in response to Randy Rannalsby Simon-KL,Strangely, I have follow the advice and switch the ReduceMotion back to "OFF" post by forumers earlier.. My iPhone5s does not have any reboot since then.. its been about 2 weeks already..
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Dec 31, 2013 9:57 PM in response to Simon-KLby haipower,lol that's interesting, i'll give that a try
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Dec 31, 2013 10:57 PM in response to Simon-KLby Partsa,SInce day one i have the reduction motion set off and this nightmare of events is happened on my 5s 64gb....
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Dec 31, 2013 11:01 PM in response to Partsaby Partsa,Update, i got an apple tv for the first time, the first time i test the mirror screen on the TV the iphone reset by itself and even shows the white screen with the black apple on my TV while resetting.... Pretty far for a good firstimpresion.......
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Jan 1, 2014 7:07 PM in response to Randy Rannalsby Stars90,My iPhone 5s also has been restarting itself automatically. I've done the restart, restore, etc to no avail. I've had no other issues until now. Has been happening twice a day for a week now. I haven't added/removed/changed any apps or personal settings. I am using the most recent version of ios 7.0.4. My battery is always fine so it's not a low power issue. I have a 64GB phone and I'm no where near even 25% usage on that.
For the first time ever - I'm confused.
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Jan 1, 2014 9:11 PM in response to Randy Rannalsby ejb5oh,Sorry folks, but mine is definately going to be due to Lifeproof Nuud case. It seems that the case, when in my back pocket, presses on the screen and creates weird responses from teh iphone. I am sure this an issue due to the iPhone but also contributed to the poorly thoughtout construction of the Lifeproof Nuud case.
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Jan 3, 2014 1:16 PM in response to Dan Medby Dan Med,This issue is still plaguing me on my 5s with 64gb. I have a little more to add to the conversation. There are many variables in play, but we can all agree that iOS 7 is causing the issues as it appears restarts are happening on iPhone 5 and iPads under iOS7. I think the restarts are happening more frequently for 5s users since there is the added compexity of the TouchID sensor.
I have had problems with 2 iPhone 5s devices. My original phone continued to have restart problems, so Apple replaced it to see if that would help, and it hasn't. I did NOT restore from backup on either phone, just started as a new phone.
- Reduce Motion - when I run with Reduce Motion On, I get more restarts (several times per day). When I turn Reduce Motion back "off" which is the default, I get far fewer restarts (sometimes once a week), but then the battery performance takes a significant hit for me as the motion features seem to drain my battery with heavy phone users like myself
- Touch ID / Fingerprint Sensor - this contributes to the restart problems as most of my restarts occur when unlocking my phone with TouchID. But I do have some restarts that occur when switching between or opening apps. I have noticed that many of my restarts occur when I unlock the device and immediately go into an App, like to check my messages. If I wait a few seconds after unlocking, I have noticed fewer restarts. Could be a coincidence, but thought I would mention this. I also have had fewer restarts when I limited the number of fingerprints I enrolled. When I got the phone, I enrolled 5 prints (the maximum), and I had more frequent restarts. Not sure if that is a coincidence too, but adds to the complexity when your device is searching a larger database to unlock. Now, I enrolled just my two thumbs, and enrolled one of my thumbs twice in the third spot (this was a tip from another user about increasing the successful unlocking of your device on the first try, and this has helped in my success rate, and my restarts are less too).
- Complex Passwords - I have noticed fewer restarts when I use a simple/4 digit passcode along with Touch ID versus when I have complex (greater than 4 digit) passcode enabled. I had a few coworkers switch from Simple passcodes to complex, and they started having restart issues when they had none previously.
- Case/Covers - not sure if the OtterBox case causes some issues for some, but I have one on my 5s, and I have had a replacement phone and both continue to have the restart issues, and it can't be only the cases fault.
Let's hope for an upgrade to iOS 7 that will correct this problem. Come on Apple... our patience is running out.
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Jan 4, 2014 1:29 AM in response to Dan Medby woody46,Thanks for that Dan, my experience is almost exactly reflected in your comments.
My 5S 16gb was replaced without question by O2 when I first reported the "fault" but the new one was doing the same within minutes, from reading here, I see numerous others have seen the same, this problem absolutely has to be an issue with IOS7.
I'm now using mine with - 4 digit password, fingerprint ON and reduce motion OFF, I now get maybe one restart a week which I can live with for now.
What I can't understand is how after all this time, Apple have failed to come up with a resolution to it, there are clearly a significant number of people reporting devices affected by the fault/bug - and maybe quite a few more who have given up and switched to Android!!
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Jan 4, 2014 6:26 AM in response to woody46by iPinas,Hi,
I've only had my iPhone 5s 32gb for 2 weeks and I also experienced the same as you guys. It used to reboot 1-2x a day this week with wifi on. I thought it was due to viber cause I usually have viber on. But last night it was crazy! It restarted on its own about 10x while on cellular and no apps running. I have the 7.0.4 version from the start.
I already did the back-up and restore last week. I didn't experience it on the first week, just after the restore (we were trying to solve another issue- making the hotspot work again and it did but now it keeps restarting).
I sent it back to Apple for diagnostics today- hope they can fix it/replace it soon. I also have problems with the battery (3-4 hrs usage on cellular, 5 for wifi).
It is a bad experience for me since this is my first iPhone and first smartphone. I hope it gets fixed soon. I only had 2 fingerprints registered, a simple passcode, and less than half of total memory used.
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Jan 5, 2014 1:23 AM in response to Randy Rannalsby ChrisQuijote,I am having the same reboot issue - most frequently when I use the touch "id" button. It happens a few times each day and it is now irritating enough that I am considering returning it for a 5C. The others in the family use a 5C and are not seeing this problem. It also happens frequently when taking photos - again involving the touch button.
Of some concern seems to be how prevalent this issue is with people I know. Two friends have the 5S and when discussing it they both commented that the same issue occurred for them and they just accepted it and assumed it would be fixed in an ios update.
If it is a hardware issue - I am not so confident as they are.
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Jan 5, 2014 4:09 PM in response to iPinasby helmysuhaizad,Hi, I mine also get battery 3-4 hours on data and wifi. It's okay for my phone? I charge my phone 2-3 times per day . I'm using iPhone 5s.
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by ireallyhatepickinganame,Jan 5, 2014 11:55 PM in response to Randy Rannals
ireallyhatepickinganame
Jan 5, 2014 11:55 PM
in response to Randy Rannals
Level 1 (4 points)
Mac OS XMy 5S (64gb) has been pretty solid, but I have had it spontaneously reboot on me twice in the middle of the night when I wasn't using it. I could tell the next morning because it says "Passcode Required After Restarting" at the top. So maybe it was an automatic app update that triggered it, or maybe an iCloud backup? Either way it wasn't from something I was doing.
Only once has it rebooted on me while I was using it (the 12 Days of Gifts app), and I got a blue screen first before getting the Apple logo, and when it got to the lock screen it then rebooted again.
My iPad Air has been rebooting much more often.
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Jan 6, 2014 2:44 AM in response to Randy Rannalsby SteelyP,Looks like a couple of issues here, touch id and software related.
My 4s running 7.0.4 also does this short reset from time to time, it usually happens shortly after going into an app, for example the 12 days Xmas app, no other apps are running. 9/10 times it is ok.
Others have reported iPads resetting, my ipad 4 (also 7.0.4) has never reset, it also runs 12 days Xmas, so maybe it's to do with a combination of apps and/or settings. Either way, Apple are taking time fixing it, so assume it's not straight forward.