HT4044: About LCD display pixel anomalies for Apple products released in 2010 and later

Learn about About LCD display pixel anomalies for Apple products released in 2010 and later
TerrellPDX

Q: Red and green square dots?

I only have problems with randomly appearing red or green squares when I launch iPhoto and occasionally when watching video.  A reboot usually fixes it until I launch iPhoto again. Anyone else see this happening?

iMac (27-inch Mid 2010), iOS 5.1

Posted on Apr 10, 2012 3:39 PM

Close

Q: Red and green square dots?

  • All replies
  • Helpful answers

first Previous Page 9 of 40 last Next
  • by SOULNATIONAL ARCHIVE,

    SOULNATIONAL ARCHIVE SOULNATIONAL ARCHIVE Dec 31, 2013 4:22 PM in response to TerrellPDX
    Level 1 (135 points)
    Dec 31, 2013 4:22 PM in response to TerrellPDX

    I just tried to launch QMaster and could not.

     

    Once again, my system is OSX 10.9.1 // 2010 built-to-order 27" iMac 2.93 i7 16gb Ram// ATI 5750 video card.

     

    ...also, to alleviate glitch symptoms, I noticed some improvement/relief if I consolidate all my desktops to 1 single desktop. After installing a clean OSX Mavericks, I tried to setup 4-5 desktops for certain apps, and quickly realized the 3 finger swipe from pane to pane produced sluggish graphics and motion + more colored pixels, more hard freeze instances. Swiping from pane to pane produces a ton of colored pixel sections, everything was lit-up like a Christmas tree.

     

    After consolidating to 1 desktop pane and dissabling all sleep and energy saving modes, this lemon is running decent with only 1 hard freeze in the past 5 days thus far.

     

    I like Mavericks, I assume it runs great on a newer Mac. But unless Apple produces a fix for this, we're governed to tailor our systems to alleviate glitch behavior....

     

    Blame it on Man-Bear-Pig.

  • by steinmanal,

    steinmanal steinmanal Dec 31, 2013 5:13 PM in response to SOULNATIONAL ARCHIVE
    Level 1 (0 points)
    Dec 31, 2013 5:13 PM in response to SOULNATIONAL ARCHIVE

    QMaster crashes when I launch it as well.

  • by jack fox,

    jack fox jack fox Jan 1, 2014 8:51 AM in response to steinmanal
    Level 1 (50 points)
    Jan 1, 2014 8:51 AM in response to steinmanal

    I was looking into the Qmaster preference pane connection and found that it is the only pane that is not 64bit. See: "About This Mac" "Software" "Preference Panes."

     

    jmf

  • by greggfromsf,

    greggfromsf greggfromsf Jan 1, 2014 10:44 AM in response to TerrellPDX
    Level 1 (5 points)
    Jan 1, 2014 10:44 AM in response to TerrellPDX

    thanks for the update, count me among the many dot victims. based on 9 pages of comments it would seem pretty likley that it's a sw compatibility issue. fwiw to add a data point ... on my imac (mid 2011 27" 10.6.8, 16gb ram) the problem almost always starts when a thumbnail of qt file is displyed in finder ... the colors  in the the tumb are pixelated and the next click produces bands of colored sqaures acorss the display. sometimes the system freezes other times it goes away as the screen refreshes. i've tried just about all of the suggestions in this thread short of a fresh install ... which is a huge hassle and doesn't seem to alleviate the problem any more than a reboot with an smc reset for good measure.

     

    obvioulsy, apple has screwed up, yet again. but what really irks the crap out of me is that the solutiuon is to buy a new imac. i've thought about this too ... but i'm so fed up with apple i'm not sure the next system i buy will be a mac ... i started usng macs years ago maninly to use fcp for video editing ... i havent and won't switch to fcpx, premiere pro has come a long way and suits me just fine. every time i think about upgrading to mavericks i read the reviews and just can't bring myself to do it. ios7 ...  a pos. 

     

    so ... i've got a 3 yo machine which cost 2 grand and no upgrade path.

     

    i love apple's design asthetic but it's feeling more and more like a russian hooker who's never satisified no matter how much jewlery you buy her and  doesnt look very good in the morning without her makeup.

     

    i'm fed up  - as far as i'm concerned apple has jumped the shark.

  • by Frudah,

    Frudah Frudah Jan 2, 2014 2:10 AM in response to TerrellPDX
    Level 1 (0 points)
    Jan 2, 2014 2:10 AM in response to TerrellPDX

    JMF, no protec6, only rEFIt Blesser.

     

    Am I the only one in this forum that is having these issues with a MacBook Pro? Seems like everyone else is running the 27" iMac.

     

    Haven't tried any hail marry's, but I've found something that might work for you guys. I live in the San Diego area, but have been in Las Vegas for the past 2 days. NO DOTS. Not on windows, mac or linux (though linux has always been clean). Travel to vegas and see if that helps. [This method is at least more effective than anything aPPLE is offering up.]

     

    And, I'm on 10.6.7... how do I start QMaster... and what is it? Or, is it only something you 27-inchers have?

     

    Also, below is a screenshot of what Spotlight brings up when I search "*** is wrong with my mac".

     

    ManBearPig.png

  • by SOULNATIONAL ARCHIVE,

    SOULNATIONAL ARCHIVE SOULNATIONAL ARCHIVE Jan 3, 2014 10:45 AM in response to Frudah
    Level 1 (135 points)
    Jan 3, 2014 10:45 AM in response to Frudah

    hahaha...awesome.

     

    yep, greggfromsf --I feel your pain. I too have no upgrade path with my 2010 iMac, it was glitching bad yesterday, 5x hard-resets. Really random: fairly stable and glitch free immediately after a clean Mavericks install and 1 week into this clean OSX, it's behaving badly again. This a software problem 9 out 10. We didn't ask Apple to combo this motherboard, driver, GPU and OS when we bought these machines new. We expected it to work flawlessly.

     

    Over it...thankfully, my Russian girlfirends can be upgraded without a $19.99 phone call to tech support that gets you nowhere. Granted, broken English is a pain to hear when dealing with a small crisis, but at least you can get to the bottom of the problem with softgoods and alcohol...and the occasional $50 lunch where she prods me about my 5 & 10 year plan.

     

    iMac 2010: Breaking Bad. Where's Walter White when we need him.

  • by jack fox,

    jack fox jack fox Jan 4, 2014 5:34 AM in response to SOULNATIONAL ARCHIVE
    Level 1 (50 points)
    Jan 4, 2014 5:34 AM in response to SOULNATIONAL ARCHIVE

    As to removing programs that seem to faciliatate display vulnerabilities, I have downloaded a program called LaunchControl that helps remove residual Agents and Daemons from suspsects like Drobo softwarel etc.

     

    jmf

  • by SOULNATIONAL ARCHIVE,

    SOULNATIONAL ARCHIVE SOULNATIONAL ARCHIVE Jan 4, 2014 10:36 AM in response to TerrellPDX
    Level 1 (135 points)
    Jan 4, 2014 10:36 AM in response to TerrellPDX

    Has anyone noticed the glitching & crashig only occurs when you're running Safari? I've isolated 99% of my freezing and pixelated screen issues to launching Safari.

     

    Going to delete Safari on my iMac and try Chrome unless someone knows a more stable browser...

     

    Crazy. I run EyeTV, AutoCad and a massive iTunes library simultaneously without flashing pixels or freezing/crahing. But the minute I open Safari, absolute chaos ensues until I close the app or restart the computer. Also, it gets so bad, that I need to reset the PRAM. This is the only way I was able to compose this message without a crash or a freeze. Almost tossed in the towel in an attempt to write this message on my iMac, consirdered resorting to my iPhone for Safari. So, yeah, no more Safari I guess....

     

    EDIT: Yep, just installed Chrome, much better stability. I get an occasional wierd vertical glitch in the display on occassion, which quickly recovers or corrects itselt (via screen refresh), but I currently am not seeing any pixels or flassing garbage. in Chrome. There are a couple flashing blue pixels on the desktop, but the don't migrate over Mail app or Chrome, and they can be erased when I drag a brower window over them.

     

    I'll update in a few days. My system is 2010 iMac 27" with a clean install OSX Mavericks. 5750 ATI Radeon. 2.93 i7 w/16gb Ram

  • by denmoff77,

    denmoff77 denmoff77 Jan 4, 2014 10:51 AM in response to TerrellPDX
    Level 1 (0 points)
    Jan 4, 2014 10:51 AM in response to TerrellPDX

    I took a late 2010 27" i7 iMac in to the Apple store to get repaired. Luckily the pink dots showed up as soon as the Genius logged into the Mac. He took screen shots and ran a diagnostic on it. Nothing showed up on the diagnostic, but he was convinced that the problem was with the graphics card. So, they ordered a new graphics card and a new logic board just in case. The total cost was around $800. Luckily, it's still under apple care (4 year ARA for the win). They said it should be ready in a few days. I'll report back when i get it back.

  • by HayMoose,

    HayMoose HayMoose Jan 4, 2014 11:00 AM in response to denmoff77
    Level 1 (10 points)
    Jan 4, 2014 11:00 AM in response to denmoff77

    My update is that I have not had the issue's symptoms reappear since my Apple Certified Repair shop replaced my video card before the holiday trip I took (knock on wood).

    I have used iTunes and Safari quite a bit since then as well.

  • by SOULNATIONAL ARCHIVE,

    SOULNATIONAL ARCHIVE SOULNATIONAL ARCHIVE Jan 4, 2014 11:12 AM in response to HayMoose
    Level 1 (135 points)
    Jan 4, 2014 11:12 AM in response to HayMoose

    Is that the only thing they replaced? At what cost? What machine? I don't understand how something costs you money while simultaneously is covered under Apple Care. What is ARA for the win?

     

    Sounds like this issue is believed to be entirely hardware for Apple. I know I can replace my own graphics card for $550 in materials, but this "we'll order a logic board just in case" make me belive they have no idea what the fix is except a critical rebuild. If that's the case, I'd love to know what people are actually paying to have this done out of Apple Care Warranty. I thought Apple Care was only 3 years from purchase date? How can a 2010 Mac be still covered under Apple Care?

  • by greggfromsf,

    greggfromsf greggfromsf Jan 4, 2014 11:07 AM in response to SOULNATIONAL ARCHIVE
    Level 1 (5 points)
    Jan 4, 2014 11:07 AM in response to SOULNATIONAL ARCHIVE

    as evidence of just how insidious this issue is ... i did the exact  oppposite (removed chrome) and got the same temporary result. i personally belive the issue has to do with some codec incompatability. i dont know nearly enough about graphics firmware, drivers or the guts of qucktime to even guess at a solution but i have narrowed the initaiting event to the rendering of thumbnails rendered from dv (tape) captured in final cut  ...Screen shot 2014-01-04 at 2.05.04 PM.png

    Maybe someone who knows more than i do can weigh in. fwiw, how come there's a not a single comment from an apple rep in this thread?

  • by HayMoose,

    HayMoose HayMoose Jan 4, 2014 11:10 AM in response to SOULNATIONAL ARCHIVE
    Level 1 (10 points)
    Jan 4, 2014 11:10 AM in response to SOULNATIONAL ARCHIVE

    Also, Graphics Card Details:

    Screen Shot 2014-01-04 at 2.08.05 PM.png

    Screen Shot 2014-01-04 at 2.09.32 PM.png

  • by SOULNATIONAL ARCHIVE,

    SOULNATIONAL ARCHIVE SOULNATIONAL ARCHIVE Jan 4, 2014 11:19 AM in response to HayMoose
    Level 1 (135 points)
    Jan 4, 2014 11:19 AM in response to HayMoose

    HayMoose, I'm totally lost: how does a 3 year year Apple Care term still cover your 2010 Mac... yet you are on the hook for $800? What is ARA for the win??

     

    I can't speak for everyone, but what the ****. Someone explain what a critical rebuild would cost--without Apple Care--for an iMac 27" 2.93 i7 2010. I tried calling Apple, they wanted $20 to tell me to drive it to a Genius Bar. But I live 100miles from the closest one.

     

    Last I checked this is the 21st century. And I still can't get a quote on this repair cost. So dumb.

  • by HayMoose,

    HayMoose HayMoose Jan 4, 2014 11:33 AM in response to SOULNATIONAL ARCHIVE
    Level 1 (10 points)
    Jan 4, 2014 11:33 AM in response to SOULNATIONAL ARCHIVE

    Sorry, I'm posting in between covering as Mr. Mom today.

     

    Mine is still covered under AppleCare until May 2014. It was the mid-2011 release of the first Thunderbolt version of the 21" iMac.

     

    I'll be happy to call me repair guy and ask what my repair would have cost me outside of warranty. they are closed until Monday however.

     

    Screen Shot 2014-01-04 at 2.27.32 PM.png

first Previous Page 9 of 40 last Next