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All replies
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Helpful answers
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Nov 18, 2013 9:54 PM in response to hwu248by PAHU,If you press the PDF button in the print dialog and select to Save As PDF, do you get the same symptom?
If you don't, then there could be a compatibility issue with Office and the plugins used by the printer driver. One test would be to create a dummy printer using the Generic Postscript driver included with OS X. Open Printers & Scanners and select to add a printer. If the small Nearby Printers window appears, select "Add Printer or Scanner" and then select the IP icon. Enter an IP address like 10.0.1.100, change the Name to Test and select the Generic Postscript driver in the Use menu. Add this printer and then open a Word document. Select to print with the Test printer and click Print. Does this crash Word?
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Nov 18, 2013 9:57 PM in response to PAHUby hwu248,It still crashes when I try to save as a PDF from the printer dialogue. As soon as I click save, I get the rainbow and it crashes. Any ideas?
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Nov 18, 2013 10:29 PM in response to hwu248by PAHU,Thanks for testing that. I'm still inclined to blame a printer driver as the cause of the crash. The crash log may give you some insight into what is causing the crash.
You could try a reset of the printing system. Note that this action will remove all devices from the Printers & Scanners pane, but not the supporting drivers, so you will have to add the devices again after the reset.
Since you did an upgrade it may also help to Repair Disk Permissions
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Nov 18, 2013 11:40 PM in response to hwu248by Linc Davis,Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Step 1
Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
View â–¹ Show Log List
from the menu bar.
Enter the name of the crashed application or process in the Filter text field. Select the messages from the time of the last crash, if any. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message (command-V).
When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some private information, such as your name, may appear in the log. Anonymize before posting.
Step 2
In the Console window, look under User Diagnostic Reports for crash reports related to the crashed process. The report name starts with the name of the process, and ends with ".crash". Select the most recent report and post the entire contents — again, the text, not a screenshot. In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.) Please don’t post shutdownStall, spin, or hang logs — they're very long and not helpful.
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Nov 19, 2013 7:00 AM in response to hwu248by John Blanchard1,What kind of printer are you using? Post the crash log please.
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Jan 2, 2014 4:35 PM in response to hwu248by lynmaca,I've found that Office 2008 programs in Mavericks crash when you try to open the print dialog box (by selecting File > Print...)
When you use the Print icon on the Standard Toolbar it successfully sends to the printer with opening print dialog box first.
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Jan 5, 2014 3:02 AM in response to Linc Davisby LisaInRe,Mine is crashing too. Both with cmd P or using File-Print. I seem to have Word for Mac 2011.
I think I have the log here:
05/01/14 11:28:09,615 tccd[257]: Unable to verify code signing identity of com.microsoft.Word: code failed to satisfy specified code requirement(s)
05/01/14 11:28:19,160 Microsoft Word[355]: CGSGetWindowBounds
05/01/14 11:28:19,160 Microsoft Word[355]: CGSGetWindowBounds
05/01/14 11:28:19,164 Microsoft Word[355]: CGSGetWindowBounds
05/01/14 11:28:19,170 Microsoft Word[355]: CGSGetWindowBounds
05/01/14 11:28:19,170 Microsoft Word[355]: CGSGetWindowBounds
05/01/14 11:28:19,570 com.apple.launchd.peruser.502[211]: (com.microsoft.Word.25552[355]) Exited: Killed: 9
05/01/14 11:28:42,771 tccd[257]: Unable to verify code signing identity of com.microsoft.Word: code failed to satisfy specified code requirement(s)
05/01/14 11:29:24,428 com.apple.launchd.peruser.502[211]: (com.microsoft.Word.25552[367]) Exited: Killed: 9
And the diagnostic report - seems long but I couldn't work out which bit I should delete - sorry.
Process: rapportd [464]
Path: /Library/Rapport/*/rapportd
Identifier: rapportd
Version: ???
Code Type: X86 (Native)
Parent Process: launchd [402]
Responsible: rapportd [464]
User ID: 502
Date/Time: 2014-01-04 16:07:19.061 +0100
OS Version: Mac OS X 10.9.1 (13B42)
Report Version: 11
Crashed Thread: 5
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000020
VM Regions Near 0x20:
--> __PAGEZERO 0000000000000000-0000000000001000 [ 4K] ---/--- SM=NUL /Library/Rapport/*
__TEXT 0000000000001000-0000000000065000 [ 400K] r-x/rwx SM=COW /Library/Rapport/*
Thread 0:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x9b695b76 __semwait_signal + 10
1 libsystem_pthread.dylib 0x9b7b3ab8 pthread_join$UNIX2003 + 419
2 RapportUtil1.dylib 0x00195be5 osx_ipc_server::stop() + 185
3 RapportUtil1.dylib 0x00195fa9 osx_ipc_server::~osx_ipc_server() + 95
4 RapportUtil1.dylib 0x00195402 DestroyIpcQueue(char const*) + 62
5 RapportUtil1.dylib 0x00194149 inter_process_callee::shutdown() + 45
6 rapportd 0x00003235 main_helper() + 1609
7 rapportd 0x0000230e start + 54
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x9b696992 kevent64 + 10
1 libdispatch.dylib 0x97dd18bd _dispatch_mgr_invoke + 238
2 libdispatch.dylib 0x97dd1556 _dispatch_mgr_thread + 52
Thread 2:
0 libsystem_pthread.dylib 0x9b7b4cb0 start_wqthread + 0
Thread 3:
0 libsystem_kernel.dylib 0x9b696046 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x9b7b0dcf _pthread_wqthread + 372
2 libsystem_pthread.dylib 0x9b7b4cce start_wqthread + 30
Thread 4:
0 libsystem_kernel.dylib 0x9b696046 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x9b7b0dcf _pthread_wqthread + 372
2 libsystem_pthread.dylib 0x9b7b4cce start_wqthread + 30
Thread 5 Crashed:
0 rapportd 0x0002c66c threaded_service::main(void*) + 208
1 libsystem_pthread.dylib 0x9b7af5fb _pthread_body + 144
2 libsystem_pthread.dylib 0x9b7af485 _pthread_start + 130
3 libsystem_pthread.dylib 0x9b7b4cf2 thread_start + 34
Thread 5 crashed with X86 Thread State (32-bit):
eax: 0x00000000 ebx: 0x0002c5a7 ecx: 0xbffff8f4 edx: 0xbffff8ec
edi: 0xbffff8f8 esi: 0x002be2d0 ebp: 0xb029af88 esp: 0xb029af30
ss: 0x00000023 efl: 0x00010282 eip: 0x0002c66c cs: 0x0000001b
ds: 0x00000023 es: 0x00000023 fs: 0x00000023 gs: 0x0000000f
cr2: 0x00000020
Logical CPU: 3
Error Code: 0x00000004
Trap Number: 14
Binary Images:
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0xaf000 - 0x147ff7 +RapportWR.dylib (1) <A50472EA-F9E8-3C45-E173-216263532AEC> /Library/Rapport/*/RapportWR.dylib
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0x3f8000 - 0x420fef +librooksbas.dylib (1) <75079BEF-ED76-12F6-5973-3B4584AFA1E4> /Library/Rapport/*/librooksbas.dylib
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0x90313000 - 0x90577fff com.apple.CoreData (107 - 481) <F699EC21-57D9-3AE6-A17B-C1D1092780BD> /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
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0x90ca9000 - 0x90cb5ffc libbz2.1.0.dylib (29) <3CEF1E92-BA42-3F8A-8E8D-9E1F7658E5C7> /usr/lib/libbz2.1.0.dylib
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0x90f5d000 - 0x90f65fff liblaunch.dylib (842.1.4) <3798500D-4436-3AEB-B273-7F2428C33A4A> /usr/lib/system/liblaunch.dylib
0x90f66000 - 0x90f6afff libheimdal-asn1.dylib (323.12) <9EA2A221-301B-3B9A-BBF2-38134145B5A8> /usr/lib/libheimdal-asn1.dylib
0x90f6b000 - 0x90f6fffa libcache.dylib (62) <9730D7F2-D226-3F30-8D26-BF598CB781F6> /usr/lib/system/libcache.dylib
0x91038000 - 0x9111eff7 com.apple.coreui (2.1 - 231) <1C1AE894-C5C2-3F1C-BF29-B152ECD9BD88> /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
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0x9127e000 - 0x912bbffb libGLImage.dylib (9.0.83) <FA15FEB5-54E4-313B-8E78-A2D2E6C88FE1> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyl ib
0x912e7000 - 0x912f0ffa com.apple.CommonAuth (4.0 - 2.0) <6CB82D57-3C55-39E5-9036-8047DF3E6F57> /System/Library/PrivateFrameworks/CommonAuth.framework/Versions/A/CommonAuth
0x912f1000 - 0x912fafff com.apple.audio.SoundManager (4.1 - 4.1) <68B7CEB7-AF09-3E24-8548-6ABF065B5186> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.f ramework/Versions/A/CarbonSound
0x91328000 - 0x91354ff7 com.apple.DictionaryServices (1.2 - 208) <33873336-BECD-3F62-A315-C45F24C1818C> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Diction aryServices.framework/Versions/A/DictionaryServices
0x91355000 - 0x913aafff libc++.1.dylib (120) <10C0A136-64F9-3CC2-9420-013247032120> /usr/lib/libc++.1.dylib
0x913ab000 - 0x913abfff com.apple.Carbon (154 - 157) <C49AD4A1-8DE3-357D-AEF3-D6CD39EA91EF> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x91525000 - 0x91525ffd libOpenScriptingUtil.dylib (157) <4D06E8ED-D312-34EA-A448-DFF45ADC3CE5> /usr/lib/libOpenScriptingUtil.dylib
0x91526000 - 0x9152afff com.apple.CommonPanels (1.2.6 - 96) <E7CA63C6-CEE9-3F0A-93A7-C12C653FFB80> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels. framework/Versions/A/CommonPanels
0x9152b000 - 0x9152eff7 com.apple.help (1.3.3 - 46) <AB6292FA-D3BC-3D56-B3A5-2BE630A503E7> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framewor k/Versions/A/Help
0x9152f000 - 0x916f5ffb libicucore.A.dylib (511.27) <653147E9-7326-337A-99E1-B42E4D801E53> /usr/lib/libicucore.A.dylib
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0x9177e000 - 0x91782ffc com.apple.IOSurface (91 - 91) <DECEEB72-3C7E-3C21-9237-E5AD293F8B09> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface
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0x917c0000 - 0x91806ff7 libFontRegistry.dylib (127) <A0930DB2-A6C6-3C6E-B4A2-119E0D76FD7D> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontRegistry.dylib
0x91807000 - 0x91855ff9 com.apple.HIServices (1.22 - 466) <30636237-408A-3552-90C1-1279348DF7CB> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ HIServices.framework/Versions/A/HIServices
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0x92352000 - 0x923a3ff1 libstdc++.6.dylib (60) <354F284B-2343-3810-9CA2-E28038824F6E> /usr/lib/libstdc++.6.dylib
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0x926dc000 - 0x929c6fd2 com.apple.vImage (7.0 - 7.0) <256972F0-3DBC-3CE1-9EE8-B48243868729> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.fr amework/Versions/A/vImage
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0x92b0f000 - 0x92ed4ff6 libLAPACK.dylib (1094.5) <E6286E68-3501-31AC-813E-75B3B3968011> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libLAPACK.dylib
0x92ed5000 - 0x92edefff com.apple.speech.recognition.framework (4.2.4 - 4.2.4) <CF8E5706-F744-3139-8A51-D52BF055D19F> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecogni tion.framework/Versions/A/SpeechRecognition
0x92edf000 - 0x92fbaff7 com.apple.LaunchServices (572.23 - 572.23) <7E52FB5C-9ECF-3CB9-BF18-6652B8D8CDE0> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchS ervices.framework/Versions/A/LaunchServices
0x92fbb000 - 0x92fbbfff com.apple.Accelerate.vecLib (3.9 - vecLib 3.9) <DDAC0B59-F886-3AB1-98E8-C71FFF161CD4> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/vecLib
0x92fc5000 - 0x92fc5fff com.apple.Cocoa (6.8 - 20) <407DC9E6-BBCE-3D34-9BBB-00C90584FFDF> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
0x92fc6000 - 0x92fcffff com.apple.DiskArbitration (2.6 - 2.6) <6379523D-3196-370C-AE4A-8EA586E36909> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
0x9308e000 - 0x9323aff1 com.apple.QuartzCore (1.8 - 332.0) <07F9B77F-35A2-3D21-99FA-CD3FCE5B9C7B> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x93255000 - 0x932befff com.apple.SystemConfiguration (1.13 - 1.13) <542075CD-9085-3F30-B84B-DD0277D6A40E> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration
0x932bf000 - 0x932c2ff9 com.apple.TCC (1.0 - 1) <A5FCF7AA-3F56-3A19-9DF1-661F1F02F79D> /System/Library/PrivateFrameworks/TCC.framework/Versions/A/TCC
0x932c5000 - 0x93392ff7 com.apple.backup.framework (1.5.1 - 1.5.1) <91998CDF-3547-3183-A962-D9E981C14891> /System/Library/PrivateFrameworks/Backup.framework/Versions/A/Backup
0x933e7000 - 0x9343cff7 com.apple.audio.CoreAudio (4.2.0 - 4.2.0) <0F1C111F-1E64-33BB-A69F-14643B3037D5> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
0x9343d000 - 0x9344bff7 com.apple.Sharing (132.2 - 132.2) <87DBFC7A-9689-3B8E-AD16-5A9DFF9DE625> /System/Library/PrivateFrameworks/Sharing.framework/Versions/A/Sharing
0x9344c000 - 0x934d5fff com.apple.CoreSymbolication (3.0 - 141) <178DDF5C-B6DA-39BD-84F5-FD3FA7E93BF8> /System/Library/PrivateFrameworks/CoreSymbolication.framework/Versions/A/CoreSy mbolication
0x934dc000 - 0x934e1ff3 libsystem_platform.dylib (24.1.4) <875321B9-34EF-3FCC-880C-633FA05223F5> /usr/lib/system/libsystem_platform.dylib
0x939bd000 - 0x939e5fff libsystem_info.dylib (449.1.3) <BB68E8CC-422F-3121-8C86-D0F766FB696D> /usr/lib/system/libsystem_info.dylib
0x93af4000 - 0x93b43fff com.apple.opencl (2.3.57 - 2.3.57) <93385E1C-00D9-31BE-9652-7F3C09484B3E> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL
0x93b44000 - 0x93ba0ffa com.apple.print.framework.PrintCore (9.0 - 428) <3E248391-2669-328B-B84F-8763FE8E92BB> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore
0x93d00000 - 0x93d00ffd com.apple.audio.units.AudioUnit (1.9 - 1.9) <8A37963C-DF6F-3DFF-94E9-407DC5DFEDA9> /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0x93d05000 - 0x94030ff6 com.apple.Foundation (6.9 - 1056) <C8AE9C03-3460-354A-A8B6-EF4955BE600D> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x94031000 - 0x940c8ff7 com.apple.ink.framework (10.9 - 207) <EF00BCCB-B270-3F3D-9424-EF5F4BC23E25> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework /Versions/A/Ink
0x94eb5000 - 0x94fa9fff libFontParser.dylib (111.1) <D8F9B2A4-41A6-3407-8D80-13A841F97BE5> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontParser.dylib
0x94faa000 - 0x9501fffb com.apple.framework.IOKit (2.0.1 - 907.1.13) <86D72735-9DFB-35C8-83F7-CE0DCF17D354> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x95020000 - 0x9502dff7 com.apple.AppleFSCompression (56 - 1.0) <0C44B3E4-C4A7-3A65-9C1A-334CA3E35BDB> /System/Library/PrivateFrameworks/AppleFSCompression.framework/Versions/A/Apple FSCompression
0x960be000 - 0x9610aff7 libcups.2.dylib (372) <9A2BE8DC-37E4-3019-B665-1036FE7868EA> /usr/lib/libcups.2.dylib
0x9610b000 - 0x9610cffc com.apple.TrustEvaluationAgent (2.0 - 25) <064B485D-56E0-3DD7-BBE2-E08A5BFFF8B3> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/Tru stEvaluationAgent
0x9610d000 - 0x961a5ff7 com.apple.Metadata (10.7.0 - 800.12.2) <5E9EA0AC-EE9E-362E-9DAC-9B7D21A53A2A> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadat a.framework/Versions/A/Metadata
0x964f9000 - 0x964fafff liblangid.dylib (117) <F18F76C6-7E4B-34AD-AE81-C1C031BF2F7D> /usr/lib/liblangid.dylib
0x964fb000 - 0x96564fff com.apple.datadetectorscore (5.0 - 354.0) <A5559FE6-7A00-383D-8665-C0D622409D85> /System/Library/PrivateFrameworks/DataDetectorsCore.framework/Versions/A/DataDe tectorsCore
0x96566000 - 0x96590fff libxslt.1.dylib (13) <249D54AB-1D82-38FE-ABEC-0D575450C73B> /usr/lib/libxslt.1.dylib
0x96629000 - 0x96631fff libcopyfile.dylib (103) <1B1484BD-08B6-3BA9-94CA-A7C24B610EB3> /usr/lib/system/libcopyfile.dylib
0x96633000 - 0x9664bfff com.apple.CFOpenDirectory (10.9 - 173.1.1) <630A5CCF-8FC3-379D-B0BD-41DCE1F0B624> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpen Directory.framework/Versions/A/CFOpenDirectory
0x9664c000 - 0x96660ff9 com.apple.MultitouchSupport.framework (245.13 - 245.13) <6860A0D0-3654-3B02-B2E9-C4D2637167B8> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/Multit ouchSupport
0x96661000 - 0x966c2ff7 com.apple.Symbolication (1.4 - 129) <E5948C08-6ADF-3D86-9134-6AE49CF1DA0F> /System/Library/PrivateFrameworks/Symbolication.framework/Versions/A/Symbolicat ion
0x966c3000 - 0x966c5ffe libCVMSPluginSupport.dylib (9.0.83) <BD30BDD1-DD5B-3F31-A09B-C274EA93CD7C> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCVMSPluginS upport.dylib
0x96c34000 - 0x96c42ff7 libz.1.dylib (53) <858B4D9F-D87E-3D81-B07A-DF9632BD185F> /usr/lib/libz.1.dylib
0x96c43000 - 0x96c6afff com.apple.CoreVideo (1.8 - 117.2) <A53FDD90-F200-3F7C-8A8E-5DE36D3DFBB0> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
0x96c6b000 - 0x96c7afff libGL.dylib (9.0.83) <E76D1F2A-D98B-3464-AD0B-FC1EBBADF027> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
0x96d54000 - 0x96d58ff7 libmacho.dylib (845) <D8E93E59-1F80-3413-B9CF-78B848F6E873> /usr/lib/system/libmacho.dylib
0x96d59000 - 0x96e57fff libJP2.dylib (1038) <EE0B9985-625D-39E6-B425-03FB75BA2594> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJP2.dylib
0x96ec6000 - 0x96ecdff2 com.apple.NetFS (6.0 - 4.0) <915AA303-C02B-3B0C-8208-D8AAA4350DB4> /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS
0x971f8000 - 0x97237ff7 com.apple.bom (12.0 - 192) <50F9D23C-9C9A-38BF-B4E2-66D93BE2A174> /System/Library/PrivateFrameworks/Bom.framework/Versions/A/Bom
0x9749e000 - 0x9751eff7 com.apple.CoreServices.OSServices (600.4 - 600.4) <1227DF22-E2DA-3764-A1CA-10CC0CEBE377> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServi ces.framework/Versions/A/OSServices
0x9751f000 - 0x9753aff5 com.apple.openscripting (1.4 - 157) <5C161A52-8D2F-3D56-A988-05727BED7A59> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting
0x9753b000 - 0x97933ff3 com.apple.CoreGraphics (1.600.0 - 599.7) <DB004990-F06F-3768-AE4C-191B3C748EFC> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
0x97934000 - 0x97936fff libquarantine.dylib (71) <EE3B510E-1AEC-3171-8A1A-D6A5A42CF35C> /usr/lib/system/libquarantine.dylib
0x97937000 - 0x97995ffd com.apple.AE (665.5 - 665.5) <54F2F247-160C-3A22-A6E3-5D49655A67AB> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.fram ework/Versions/A/AE
0x979a1000 - 0x979f4fff com.apple.htmlrendering (77 - 1.1.4) <408FA30F-4FE9-3162-9FFD-677E8569C1EA> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering .framework/Versions/A/HTMLRendering
0x97a0b000 - 0x97a13ffe libGFXShared.dylib (9.0.83) <35644AAA-B1E7-367C-90C0-378024F8A46A> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.d ylib
0x97a14000 - 0x97a15fff libSystem.B.dylib (1197.1.1) <C58F0CC9-C1FD-3024-9358-D3359A6BBCAD> /usr/lib/libSystem.B.dylib
0x97a16000 - 0x97a22ff7 com.apple.OpenDirectory (10.9 - 173.1.1) <2AA24814-2DC6-3E28-B71B-186B686F0F19> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDirectory
0x97a23000 - 0x97d24ff7 com.apple.CoreServices.CarbonCore (1077.14 - 1077.14) <42E10BD1-995B-3FB4-8A6D-5FD071FB8BD1> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore
0x97dce000 - 0x97de6ffd libdispatch.dylib (339.1.9) <6249BAE5-044F-3A7A-9CCC-03FF7E6B405B> /usr/lib/system/libdispatch.dylib
0x97de7000 - 0x97e83fff com.apple.QD (3.50 - 298) <F73FD4D4-17A4-37D6-AC06-7CA5A8BA1212> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ QD.framework/Versions/A/QD
0x97e84000 - 0x97f16ffe libsystem_c.dylib (997.1.1) <D06FD754-8CE3-3EB7-BE05-2EF939BBE05F> /usr/lib/system/libsystem_c.dylib
0x97f17000 - 0x97f21fff com.apple.bsd.ServiceManagement (2.0 - 2.0) <B84F3916-236A-347B-9C1F-3DE571496737> /System/Library/Frameworks/ServiceManagement.framework/Versions/A/ServiceManage ment
0x97fc2000 - 0x98118ff0 libBLAS.dylib (1094.5) <74310C2F-4FDB-3995-A01A-5AFB83010A43> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libBLAS.dylib
0x98119000 - 0x9811bfff libsystem_configuration.dylib (596.12) <1C31C3F6-568D-3854-AE03-A5DA2F39297E> /usr/lib/system/libsystem_configuration.dylib
0x9811c000 - 0x9811cfff com.apple.Accelerate (1.9 - Accelerate 1.9) <C85070A7-D942-3CFA-981F-5864480788C8> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
0x9811d000 - 0x98126fff libsystem_notify.dylib (121) <623269F5-1518-3035-A916-8AF83C972154> /usr/lib/system/libsystem_notify.dylib
0x98127000 - 0x982cf4af libobjc.A.dylib (551.1) <31CBE178-E972-30D1-ADC6-4B8345CAE326> /usr/lib/libobjc.A.dylib
0x982d0000 - 0x982e9fff com.apple.Kerberos (3.0 - 1) <91F17EB2-C70C-359C-B09D-96B52D2A9C9F> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
0x9867b000 - 0x986b1fff com.apple.IconServices (25 - 25.17) <A4B5242B-765E-3D58-B066-BBEDB5947AAD> /System/Library/PrivateFrameworks/IconServices.framework/Versions/A/IconService s
0x986b2000 - 0x986bdfff com.apple.CrashReporterSupport (10.9 - 538) <7A5FF845-433C-33E3-99B5-F6AA5B825734> /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Versions/A/Cra shReporterSupport
0x9893b000 - 0x9896cffd com.apple.GSS (4.0 - 2.0) <6BA01155-4DAD-30EE-B480-D224650EA010> /System/Library/Frameworks/GSS.framework/Versions/A/GSS
0x98977000 - 0x9899aff7 libc++abi.dylib (48) <5367BE5A-D475-3FB4-972D-E1DC999A709A> /usr/lib/libc++abi.dylib
0x9899b000 - 0x98aadffc libsqlite3.dylib (158) <B3DB0FED-FE4C-314D-8329-CF7708C8AAF4> /usr/lib/libsqlite3.dylib
0x98ab4000 - 0x98ab6fff com.apple.securityhi (9.0 - 55005) <51765C73-80D1-33E3-9589-3E88380CE007> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.fr amework/Versions/A/SecurityHI
0x98ab7000 - 0x98d24ff6 com.apple.security (7.0 - 55471) <5FCF76B2-92C6-3404-87D3-91B3F6E203AA> /System/Library/Frameworks/Security.framework/Versions/A/Security
0x98d2a000 - 0x98d80ff6 com.apple.ScalableUserInterface (1.0 - 1) <2C81641B-FA30-32FF-8B3E-3CB9BF53B2D9> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/ScalableU serInterface.framework/Versions/A/ScalableUserInterface
0x98d81000 - 0x99073ff8 com.apple.CoreImage (9.0.54) <D7BC3E53-EF5B-3A14-8808-8D45EE505B48> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/CoreImage .framework/Versions/A/CoreImage
0x99a0f000 - 0x99a33fff libJPEG.dylib (1038) <212B0986-9227-397C-9493-BCB190EC020E> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib
0x99c64000 - 0x99c77fff com.apple.ImageCapture (9.0 - 9.0) <63D5C96F-1893-3F35-ADFB-EE451AFD87E6> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture. framework/Versions/A/ImageCapture
0x99c97000 - 0x9a0cbff7 com.apple.vision.FaceCore (3.0.0 - 3.0.0) <5B12F3E9-84F6-3183-B85D-FD19EF800ADB> /System/Library/PrivateFrameworks/FaceCore.framework/Versions/A/FaceCore
0x9a0cc000 - 0x9a0d1ff6 libcompiler_rt.dylib (35) <9924DF2E-D80B-3A21-920D-544A4597203F> /usr/lib/system/libcompiler_rt.dylib
0x9a0d2000 - 0x9a13dff9 com.apple.Heimdal (4.0 - 2.0) <E3091095-A893-3089-8DA1-8705B3BE5BF9> /System/Library/PrivateFrameworks/Heimdal.framework/Versions/A/Heimdal
0x9a13e000 - 0x9ad59ff3 com.apple.AppKit (6.9 - 1265) <AE258D94-0272-394F-BBB7-9B5C165A4A78> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x9ad5a000 - 0x9ae46ff7 libxml2.2.dylib (26) <32040145-6FD6-3AD2-B98B-39F73BF9AC47> /usr/lib/libxml2.2.dylib
0x9ae47000 - 0x9ae61ff7 com.apple.GenerationalStorage (2.0 - 160.2) <8755F7F1-2402-387C-A32A-2270E7D680C8> /System/Library/PrivateFrameworks/GenerationalStorage.framework/Versions/A/Gene rationalStorage
0x9b164000 - 0x9b174ff5 com.apple.LangAnalysis (1.7.0 - 1.7.0) <71DE7754-0A47-3F35-B1BF-B1FE7E1311E0> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LangAnalysis.framework/Versions/A/LangAnalysis
0x9b175000 - 0x9b1b2ff7 libauto.dylib (185.5) <CD008E66-4A0C-35F5-8D72-80D76A716A03> /usr/lib/libauto.dylib
0x9b201000 - 0x9b274fff com.apple.SearchKit (1.4.0 - 1.4.0) <6F607AB6-7553-37BA-BEC5-98FD7C27FAD7> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit
0x9b276000 - 0x9b27affa libGIF.dylib (1038) <5CEB4EDF-B0B6-33A6-BDDE-8C0D3226FA72> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib
0x9b27b000 - 0x9b280ff7 com.apple.print.framework.Print (9.0 - 260) <A6C465F6-C5D1-353A-9F33-19B9CEDBBC2A> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framewo rk/Versions/A/Print
0x9b281000 - 0x9b2c9fff com.apple.PerformanceAnalysis (1.47 - 47) <16935C0F-7F9F-316E-9D46-11973DE0904A> /System/Library/PrivateFrameworks/PerformanceAnalysis.framework/Versions/A/Perf ormanceAnalysis
0x9b331000 - 0x9b331fff com.apple.CoreServices (59 - 59) <06747539-5035-3307-8645-9BC4E7F89023> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x9b332000 - 0x9b335fff libdyld.dylib (239.3) <729B32AC-EEE2-3739-8CE3-F90838D51906> /usr/lib/system/libdyld.dylib
0x9b336000 - 0x9b33affc libpam.2.dylib (20) <50623D44-795F-3E28-AA85-23E0E7E2AE0E> /usr/lib/libpam.2.dylib
0x9b33b000 - 0x9b3e7ffb libvMisc.dylib (423.32) <43873EFF-FB43-3301-BEE8-F2C3A046D7A6> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvMisc.dylib
0x9b67e000 - 0x9b69bff4 libsystem_kernel.dylib (2422.1.72) <C5641F6C-E271-380A-A656-AE4C04345602> /usr/lib/system/libsystem_kernel.dylib
0x9b6bf000 - 0x9b6c0fff libremovefile.dylib (33) <ED35EA79-EB06-3B84-A6D4-B1A9D6B8648D> /usr/lib/system/libremovefile.dylib
0x9b6ff000 - 0x9b758ffa libTIFF.dylib (1038) <691DAAFD-D72B-3BE9-AE5C-84AF86BE66CD> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib
0x9b759000 - 0x9b789ff7 com.apple.CoreServicesInternal (184.8 - 184.8) <88528205-9452-3EEC-BB27-DAAA7EC81E04> /System/Library/PrivateFrameworks/CoreServicesInternal.framework/Versions/A/Cor eServicesInternal
0x9b793000 - 0x9b795ffb libRadiance.dylib (1038) <F0D3F13B-5628-3DF9-8B86-A4D914567B25> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.d ylib
0x9b7ae000 - 0x9b7b5ffb libsystem_pthread.dylib (53.1.4) <8B1B7B84-1B5D-32A8-AC0D-1E689E5C8A4C> /usr/lib/system/libsystem_pthread.dylib
0x9b819000 - 0x9b827fff libxar.1.dylib (202) <B73748D4-F830-3C71-98B3-7A3ABF5136FD> /usr/lib/libxar.1.dylib
0x9b82c000 - 0x9b839fff com.apple.Librarian (1.2 - 1) <F85681E3-3398-327B-829B-1D8078C38C22> /System/Library/PrivateFrameworks/Librarian.framework/Versions/A/Librarian
0x9b851000 - 0x9b87cff5 com.apple.ChunkingLibrary (2.0 - 155.1) <50BBBBF8-F30B-39EA-A512-11A47F429F2C> /System/Library/PrivateFrameworks/ChunkingLibrary.framework/Versions/A/Chunking Library
0x9b87d000 - 0x9b8bffff libGLU.dylib (9.0.83) <0D9BFE5A-435E-3C66-AF96-D3567B8FC87B> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
0x9b8c0000 - 0x9b8c4ffe libCoreVMClient.dylib (58.1) <0EB8FFD7-AFED-3A63-810E-29629831D43D> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClien t.dylib
0x9c1ec000 - 0x9c34eff3 com.apple.CFNetwork (673.0.3 - 673.0.3) <5E0E9AE8-073B-3F2B-B0C7-A0129DE787F6> /System/Library/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
0x9c34f000 - 0x9c355ffb libunwind.dylib (35.3) <099D1A6F-A1F0-3D05-BF1C-0A7BB32D39C2> /usr/lib/system/libunwind.dylib
0x9c356000 - 0x9c362ffe libkxld.dylib (2422.1.72) <F9B35FA5-C936-3286-A055-2B0780A674AC> /usr/lib/system/libkxld.dylib
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 3
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 720
thread_create: 1
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=134.1M resident=71.0M(53%) swapped_out_or_unallocated=63.1M(47%)
Writable regions: Total=51.1M written=1636K(3%) resident=1828K(3%) swapped_out=0K(0%) unallocated=49.3M(97%)
REGION TYPE VIRTUAL
=========== =======
CG shared images 140K
Kernel Alloc Once 4K
MALLOC 40.7M
MALLOC (admin) 48K
Stack 66.1M
VM_ALLOCATE 384K
__DATA 13.7M
__IMAGE 528K
__LINKEDIT 44.4M
__OBJC 1776K
__PAGEZERO 4K
__TEXT 89.7M
__UNICODE 544K
mapped file 140.4M
shared memory 4K
=========== =======
TOTAL 398.3M
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Jan 5, 2014 7:04 AM in response to LisaInReby John Blanchard1,Thank you for posting the crash log. It looks like Rapport - security software? - is causing the crash. Is it possible to delete or update this? Are you also crashing in other apps?
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Jan 5, 2014 7:23 AM in response to John Blanchard1by LisaInRe,I hadn't noticed other crashes but I've just moved over from one old iMac to this new one with Mavericks so it's all new at the same time. I had a small problem with mail yesterday but I think that was a coincidence. Rapport was something my internet banking site added in. I can't find it in my apps list to delete or update. I'll have a look
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Jan 5, 2014 7:37 AM in response to lynmacaby Tom in London,lynmaca wrote:
I've found that Office 2008 programs in Mavericks crash when you try to open the print dialog box (by selecting File > Print...)
When you use the Print icon on the Standard Toolbar it successfully sends to the printer with opening print dialog box first.
I've just tested this on my own system by:
- opening a Word file in Word 2008 and printing it: no problems
- opening the same file in Word 2011 and printing it: again no problems
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Jan 5, 2014 8:08 AM in response to John Blanchard1by LisaInRe,Ok, I tried updating Rapport and still no good. Now I've uninstalled Rapport and it's still crashing. It makes no difference if I use cmd P, file-print or even selecting print to PDF.
My husband is also on mac and upgraged to Mavericks and he says he hasn't had a problem. :-(
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Jan 5, 2014 1:31 PM in response to LisaInReby John Blanchard1,Does it still crash with the same crash?
Does it still crash if you boot in safe mode?
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Jan 7, 2014 8:50 AM in response to John Blanchard1by LisaInRe,HI there
Yes, it was still crashing but I've just had an app update for my printer and it seems to have fixed the problem! Thanks so much for your help.