Q: clipping sound on new iMac when Logix X is running

Hello Simon, I am in America. Apparently there was a section on the receipt that I signed saying that I would not be able to return the machine. When they told me this I literally asked them to show me and sure enough there it was. He said that Apple would not let them return this computer to them so they do not accept returns on"CTO" or custom machines. I ordered this computer in person from The Mac Store, not from An Apple Store. I don't know if there is a difference but it sounds insane to me as well. I do intend to call apple.

Here is what I would recomend, because they most certainly do change out custom machines, I did it recently. Unfortunately there will be some work involved.

Call Apple Support and get a case opened.  Go through whatever troubleshooting steps they want to, there will be several.  Let them know you want it fixed prior to the 14 day window ending.  When they are unable to fix the problem they should put you into contact with aftersales who can work out the details of the exchange.  It will be a little bit of a PITA to go through the troubleshooting, but you can get your exchange done in the end.

Good luck!

Assuming this is the store/company you are refering to....

http://www.themacstore.com

The Mac Store is not an Apple owned company.....It is an independantly owned business..... and that explains why they could not and would not help you.

However, contact Apple themselves..... and you should be fine....

Update on my situation. Took the late 2013 imac back to the shop. I was told apple were not aware of the problem and that software companies had not caught up with apple. I was also advised maybe mac was ' not for me ' ( killer sales technique there guys ' The apple genius also told me not to update till at least 6 months after release when working with logic software. So full refund and currently macless. Neeeeeeverrrrrmiiiiiiiiiiinnnnnnnnnnnddddddddddddd :-/

now go get one with the ssd or serial....no more issues for me.

Yup that's the one. I figured that was the deal. It *****. I should have just gone to The Apple Store.

Apparently the problem is with the iMacs late 2013 Fusion Drive still a popular topic and as you can see from various forums , it affects hundreds of users of this hardware configuration. An update on the part of Apple is not yet in sight.

I have here a temporary solution which I  have tried and that works. Condition and to save a lot of installation work - a recent Time Machine backup !

I Partitioned my 1 TB Fusion Drive into 2 parts. Importantly - the second Partition must be large enough for the backup of Time Machine .

Now i have the backup on the second Drive installed. My Mac now looks like I have 2 500GB drives with identical systems . The second Disk is now WITHOUT Fusion Drive. In the system settings is the 2nd Partition as the boot volume.

Cubase and the audio interface now work Impeccable without any clicks and drop outs .

That 's like saying only a temporary solution , since I so have to do without my fast fusion Drive.

Once there is a solution from Apple , I'll merge the 2 drives back and so can use my fast fusion Drive again .

Hi Morpheus

I dont know about USB devices as I have an Apogee Duet FW.

But if you install the BETA of 10.9.2 (which I have and could send you a DL link), everything works fine.

Cheers

shnicshnac

I have 10.9.2 installed and my Steinberg MR816 firewire interface does not work. It just goes with the solution described above. I use an iMac late 2013 i5 processor with 16 GB Ram, Fusion Drive and Firewire to Thunderbolt adapter

Shnicshnac, I also have a Duet FW. I found an update to 10.9.2 but it is not working. Could you give me the link you have so maybe I can try in a different way?

So, any success stories with:

Late 2013 Haswell iMac with:

Serial or SSD, and

Apogee interface over USB?

I have a Quartet.

HOLY CRAP!... just seen this on Apples website.. and it ENDS TOMORROW!

Holiday Return Policy

Items purchased at the Apple Online Store that are received between November 1, 2013 and December 25, 2013, may be returned through January 7, 2014. Please note that all other terms and conditions provided in the Apple Online Store Sales and Refunds Policy are still applicable with respect to such items purchased. All purchases made after December 25, 2013 are subject to the Standard Return Policy.

and this is for actual physical Apple stores:

Extended Holiday Return Period:

Items purchased between 1 November 2013 and 25 December 2013 may be returned through 8 January 2014.

Obviously this is for the UK but i would seriously consider it if any of you guys bought yourt iMac's within that time. you have until tomorrow online or wednesday with a real store!!

Hope this helps!

JP

I'm not talking about the internal speakers. The problem we're talking about here, relates to various manufacturers of external sound cards (Apogee, Motu, Steinberg ....) It does not matter whether USB or Firewire. Partition hard drive is currently the only solution as long as there is no update from apple .....

Ok, I don't want to spread false hope, but I've been running with the 10.9.2 beta that was posted here a couple of days ago, and I haven't experienced a single drop-out yet. Tried with multiple apps (Logic Pro X 10.0.5, Live 9.0.4, iTunes, Youtube, etc.).

I also purposefully initiated lots of disk activity while playing audio in Logic (ie. Running a time machine backup, or a disk doctor scan) and for the past hour it's been working fine.

If things change will post back of course, for now I'll keep my fingers crossed...

Set up: iMac 2013, 1Tb Fusion drive, Focusrite Saffire 2i2, 10.9.2 Beta, Logic X 10.0.5

Same, no drop out for me with the 10.9.2. But no improvement for the static. I still hear many interferences when the disk is in use. I'm not the only one with the problem but maybe it does not come from the iMac anymore.

The thing is everything works fine with my Macbook Pro 2010.

@Simon: Speakers are plugged through the Apogee, which is linked to the iMac with Firewire/Thunderbolt adaptor. I don't have any static with the internal speakers of the iMac.