HT1600: Apple TV (1st generation): How to update Apple TV software

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newbieappleguy

Q: hi i rented a movie and wanted to play it in my livingroom apple tv i get the picture but it says my audio is unsupported what can i do

hi i recently rented a movie and when i wanted to play it on my apple tv the picture was there but it said unsupported audio i was watching it last night now its not working what could be wrong

AppleTV 2, Mac OS X (10.2.x)

Posted on Jan 6, 2014 9:03 AM

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Q: hi i rented a movie and wanted to play it in my livingroom apple tv i get the picture but it says my audio is unsupported what can ... more

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  • by Winston Churchill,

    Winston Churchill Winston Churchill Jan 6, 2014 9:06 AM in response to newbieappleguy
    Level 10 (104,006 points)
    Apple TV
    Jan 6, 2014 9:06 AM in response to newbieappleguy

    Welcome to the Apple Community Newbieappleguy.

     

    Have you tried adjusting the "Audio Out" and the "Dolby Digital" settings in settings > audio and video? It may be worth trying several combinations of these settings, although typically it is the "Dolby Digital" setting that causes most problems for users.

     

    If you are using a sound system/receiver, make sure that you have correctly mapped the input port on your sound system to the output, if you are unsure about how to do this, refer to the manual that came with your sound system.

     

    Have you tried playing various content sources (i.e. podcasts, music, iTunes Store video, other video etc), do you have the same problem with all types of content? If you use optical you might also check that you can see a red light at the end of your optical audio cable. Is your optical audio cable plugged straight into your sound system, or does it go through a switch or other device?

  • by newbieappleguy,

    newbieappleguy newbieappleguy Jan 6, 2014 9:11 AM in response to Winston Churchill
    Level 1 (0 points)
    Jan 6, 2014 9:11 AM in response to Winston Churchill

    it worked last night sound picture everything how do i check and see if my mirroring is set up right

  • by Winston Churchill,

    Winston Churchill Winston Churchill Jan 6, 2014 9:12 AM in response to newbieappleguy
    Level 10 (104,006 points)
    Apple TV
    Jan 6, 2014 9:12 AM in response to newbieappleguy

    Why are you trying to mirror it, it's much easier from the Apple TV > Computers > Rentals.

  • by newbieappleguy,

    newbieappleguy newbieappleguy Jan 6, 2014 9:18 AM in response to Winston Churchill
    Level 1 (0 points)
    Jan 6, 2014 9:18 AM in response to Winston Churchill

    ok so what should i do to get this fixed

  • by Winston Churchill,

    Winston Churchill Winston Churchill Jan 6, 2014 9:38 AM in response to newbieappleguy
    Level 10 (104,006 points)
    Apple TV
    Jan 6, 2014 9:38 AM in response to newbieappleguy

    You may be playing the wrong soundtrack or you may have an issue with your network, why don't you just play the rental like it's suppose to be played.

  • by flatmap,

    flatmap flatmap Jan 6, 2014 4:50 PM in response to Winston Churchill
    Level 1 (0 points)
    Jan 6, 2014 4:50 PM in response to Winston Churchill

    For what it's worth, I got a new Apple TV for Christmas and until I read Winston Churchill's note to navigate to the Apple TV > Computers > Rentals, I didn't realize that was how it was intended to work.  It's obvious now, but my first instinct was to play the movie on my computer and then use airplay.  Many thanks.