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iTunes keeps asking to verify payment information

397305 Views 201 Replies Latest reply: Mar 6, 2014 1:55 PM by Ph43 RSS
  • jimmerz Level 1 Level 1 (10 points)
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    Jan 6, 2014 12:38 PM (in response to frank.g)

    thank you frank i will try this the next time i have this issue.. ive been getting it roughly once a month or so i thought it was a security feature that apple was implementing lol

  • Cook_Kirby Calculating status...
    Currently Being Moderated
    Jan 16, 2014 2:53 PM (in response to whitby)

    I have an issue. I can't download anything and I still have money left on my account. It is on an iTunes gift card. If that is my issue, please help me.

  • Fernando-Ramirez Calculating status...
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    Jan 31, 2014 7:08 PM (in response to OzziesMAC)

    Thanks! That solved the problem!!!

  • eredman Calculating status...
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    Feb 8, 2014 4:42 PM (in response to whitby)

    Please will some one help me!?


    Pre-ordered on iTunes, got the email to say it was ready to download but again wouldn't let me as it said I needed to verify my billing details. Have done this many times.

    Have even tried deleting payment details, logging out, restarting and re-entering details then logging out and back in again. I am then prompted with the option to download but when I do this it goes straight back round to verify billing details again! I have even purchased another song with my new billing details and its STILL not working for the bloody pre-order!


    I feel like I have tried everything, please help!!!

  • eredman Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 8, 2014 4:56 PM (in response to whitby)

    Right, I solved my problem ^

    Just signed out of itunes on all of my devices, then used my iphone 5s to find the song I had pre-ordered on itunes and download from there, it asked mem to log into my apple ID, I did this and it downloaded straight away and also did an automatic download onto my main iTunes library on my MacBook pro!


    Hope this helps someone else

  • Saphod Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 22, 2014 1:14 AM (in response to whitby)

    I just encountered the same problem with Apple TV. Tried to change my payment details in iTunes on my computer, also in the actual Apple Store - nothing seemed to work. Then I saw that an Apple TV update was available. After downloading and installing, it asked me for my security code as I was choosing a movie - and now it seems to work.

  • Ph43 Calculating status...
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    Mar 6, 2014 1:55 PM (in response to frank.g)

    thomas, i try to use your procedure in order to verify, i would say, modify my payment info. my problem is, that I have to spend all my money which comes from an Itunes card of 15 euros. Unhappily enough I have 10 centimes credit on it. I am not allowed to change France to Hungary in my billing andress until I have not get rid of the 10 centimes left? Any idea, how to solve this incerible problem?

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