Dan Quinn

Q: Pages doesn't show my iCloud docs

just downloaded ios 7.0.4 & Pages 2.0.1 (1069) now I can't see my iCloud docs.

iPad 2

Posted on Jan 6, 2014 10:12 AM

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Q: Pages doesn't show my iCloud docs

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  • by Demo,

    Demo Demo Jan 6, 2014 6:06 PM in response to Dan Quinn
    Level 10 (95,476 points)
    iPad
    Jan 6, 2014 6:06 PM in response to Dan Quinn

    Obviously this one has my stumped. The next thing I would try is to reset all settings. You won't lose any data, but you will have to reset all of the iPad settings again. All of the items in the settings app will have to be entered to your preferences again. But, this might...and I stress "might" ....let the Use iCloud>On setting finally stay in place.

     

    Settings>General>Reset>Reset all settings.

  • by Dan Quinn,

    Dan Quinn Dan Quinn Jan 7, 2014 5:51 AM in response to Demo
    Level 1 (5 points)
    Jan 7, 2014 5:51 AM in response to Demo

    Thanks again Demo,

     

    No luck yet

     

    Tried your suggestion:

    iPad Settings > General > Reset All Settings &

    iPad Settings > General > Erase All Content and Settings

     

    I setup the iPad as a new device, (not from a backup). 

     

    I installed Pages. 

     

    Upon starting Pages, I couldn't get past the Welcome screen before the app crashed.  It just shutdown. 

    When I go into iPad Settings > Pages > Use iCloud and switch it "off", I can start Pages. 

    When I go back to iPad > Settings > Pages Use iCloud and click it on, it crashes.

     

    ...now the iCloud button stays on but the app crashes with the iCloud button on.

  • by Demo,

    Demo Demo Jan 7, 2014 6:12 AM in response to Dan Quinn
    Level 10 (95,476 points)
    iPad
    Jan 7, 2014 6:12 AM in response to Dan Quinn

    What a nightmare this is turning into for you.

     

    I had issues with the very latest version of Pages myself where the app would not open at all. It would crash immediately upon startup. I was able to delete the updated. Erosion and recover the older version from the trash on my Mac and reinstall it and that worked, but like you, at some point I need to deal with this so that I can update Pages moving forward.

     

    If I was going to try to fix it (and like I said, I have to at some point) I would download all of my Pages documents from iCloud, and store them locally on my Mac in a folder on my desktop. Then I would delete each and every document in the cloud. With Pages totally empty in the cloud, I would go back to the iPad and see how Pages behaves now.

     

    I can't remember now...you don't have any documents that appear or did appear in Pages on the iPad, do you?

  • by Dan Quinn,

    Dan Quinn Dan Quinn Jan 7, 2014 6:29 AM in response to Demo
    Level 1 (5 points)
    Jan 7, 2014 6:29 AM in response to Demo

    It is a nightmare…I’m a writer and I do all my work on the iPad / Pages.

    I did restore to the previous version of Pages but all the docs in iCloud have been converted and won’t open in the older version.

    I have no docs appear in Pages on the iPad.

     

     

  • by Dan Quinn,

    Dan Quinn Dan Quinn Jan 7, 2014 8:17 AM in response to Demo
    Level 1 (5 points)
    Jan 7, 2014 8:17 AM in response to Demo

    I would download all of my Pages documents from iCloud, and store them locally on my Mac in a folder on my desktop. But, when I download a doc in Pages, on iCloud.com, it says preparing file...downloading file but it doesn’t go into my download folder…a few of them went but not many.  It may be the way this new version of Pages converted my docs. Does that make any sense to you?

     

    Where do I go from here???

  • by Demo,

    Demo Demo Jan 7, 2014 8:55 AM in response to Dan Quinn
    Level 10 (95,476 points)
    iPad
    Jan 7, 2014 8:55 AM in response to Dan Quinn

    I'm not sure where to go from here. I don't know why all of the files would not go to the downloads folder on your Mac. I was really hoping that this might provide some insight as to what the problem is. I'm assuming at this point that you have a corrupt document (like I may have) or a bad font that is playing these nasty games with Pages.

     

    You might be better served posting in here.

    https://discussions.apple.com/community/app_store/iwork_for_ios

     

    or maybe in here.

    https://discussions.apple.com/community/icloud/icloud_on_my_ios_device

     

    I am going to try to find some help from other Pages users that know more about this than I obviously know, because I'm not getting you anywhere. I am going to ask for help in another private area of the forum. I'm sorry I couldn't be of any help, but I will check back to see how you are going.

  • by Demo,

    Demo Demo Jan 7, 2014 10:36 AM in response to Dan Quinn
    Level 10 (95,476 points)
    iPad
    Jan 7, 2014 10:36 AM in response to Dan Quinn

    Dan....

     

    When I asked for help, another knowledgable user suggested this and this is his post verbatim.... A copy and paste. The user is Winston Churchill.

     

    Only thing I'd add was to make sure that when removing the pages documents from iCloud, have them check from everywhere that's available to them, perhaps also have them put the pages folder in mobile documents onto the desktop.

  • by Dan Quinn,

    Dan Quinn Dan Quinn Jan 7, 2014 11:05 AM in response to Demo
    Level 1 (5 points)
    Jan 7, 2014 11:05 AM in response to Demo

    Thanks again Demo...

     

    I've been opening all documents to make sure theres no conflicts or corrupt files...so far the iPad can't open Pages with iCloud option checked.

     

    How do I remove the pages documents from iCloud?

  • by Demo,

    Demo Demo Jan 7, 2014 11:39 AM in response to Dan Quinn
    Level 10 (95,476 points)
    iPad
    Jan 7, 2014 11:39 AM in response to Dan Quinn

    The way that I would start with this anyway would be to log into iCloud.com on my Mac. Click on the Pages icon. Right click on the document that I want to delete and select Delete from the popup window.

  • by Dan Quinn,

    Dan Quinn Dan Quinn Jan 7, 2014 12:25 PM in response to Demo
    Level 1 (5 points)
    Jan 7, 2014 12:25 PM in response to Demo

    Ok, I wanna make sure I get this straight.

     

    A. I copied all my iCloud files to a folder on my desktop. (saved them in Word because when I tried to open a 'new' Pages doc with an older version of Pages it wouldn't let me open it.)

     

    B. You want me to delete all my Pages docs in the iCloud.

     

    C. You want me to see how Pages on the iPad works.

     

    then what??

  • by Demo,

    Demo Demo Jan 7, 2014 12:43 PM in response to Dan Quinn
    Level 10 (95,476 points)
    iPad
    Jan 7, 2014 12:43 PM in response to Dan Quinn

    You be the judge of whether you think this is worth the time and effort and see if you think that my reasoning here makes sense to you. I am trying to determine if a "clean slate" of Pages files in the cloud will allow Pages to function properly on the iPad. In essence, this is like starting all over again with iCloud.

     

    Download all of the documents from Pages in iCloud.com and store them (to hopefully be used later) in a folder on your desktop.

     

    After all documents have been downloaded for safe keeping to your Mac, delete the documents from iCloud.com and close the web browser.

     

    Launch Pages on your iPad and see if ...

    1. The setting for using iCloud will stay enabled.

    2. Pages will open and let you create a new document

    3. The documents will upload to iCloud.com

     

    The way to check on number 3 is to log into iCloud.com on your computer again and see if the files are there.

     

    If all three things check out, add the documents in the folder to iCloud.com one at a time and see if Pages still works on the iPad and if it still syncs with iCloud. I would drag the documents into the browser window - one at a time until you run into the crashing problem or any other problem. If you have a problem, I would assume that I was the last document added to iCloud.com that is causing the problem. I would then remove that document and check it for any errors that I could find and maybe edit it somehow, or re save it and see if it will work after that.

  • by Dan Quinn,

    Dan Quinn Dan Quinn Jan 7, 2014 3:24 PM in response to Demo
    Level 1 (5 points)
    Jan 7, 2014 3:24 PM in response to Demo

    ...no change. 

     

    Pages will not open when the iCloud setting is turned on.

  • by Demo,

    Demo Demo Jan 7, 2014 3:42 PM in response to Dan Quinn
    Level 10 (95,476 points)
    iPad
    Jan 7, 2014 3:42 PM in response to Dan Quinn

    I am very sorry to hear that it didn't work. Since the people that I spoke seem to think that we have covered everything that we could think of, my next suggestion is to contact Apple for support.

     

    I did this when I had an issue with Pages and iCloud and I was able to get help over the phone. I do have AppleCare+ so that does cover an additional year of phone support but I have spoken to others who had no such coverage and still were not charged for the support calls.

     

    Start here.

    https://getsupport.apple.com/GetproductgroupList.action

     

    Tap on Apps and Software,

    Tap iOS apps.

    Tap iWork for iOS

    Tap Pages for iOS

    Tap Application does not respond or quits on launch

     

    Select the manner in which you would like to be contacted. Those methods include Schedule a call, Call Apple Support later, or Chat which will allow you to chat online with a support technician.

     

    I wish that I had something else to offer, but at this point, I cannot think of anything else to try. I really thought that this last troubleshooting idea would turn up something, but obviously, I was wrong.

  • by Dan Quinn,

    Dan Quinn Dan Quinn Jan 7, 2014 4:10 PM in response to Demo
    Level 1 (5 points)
    Jan 7, 2014 4:10 PM in response to Demo

    I’ll keep you posted.  For now, I’m gonna Reset Documents and Data when it lets me.  If that doesn’t work I think I’m gonna put my new iPad 2 aside and restore my old iPad and iPhone to a previous date.

  • by Demo,

    Demo Demo Jan 7, 2014 4:21 PM in response to Dan Quinn
    Level 10 (95,476 points)
    iPad
    Jan 7, 2014 4:21 PM in response to Dan Quinn

    Whatever you decide to do, good luck and please let me know how it turns out for you.

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