HT203516: Get help creating an iCloud backup
Learn about Get help creating an iCloud backup
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Jan 7, 2014 8:39 AM in response to jamo04by Water Dragon,The iCloud is designed for this very situation. If you have your phone set to backup to the iCloud then your pictures, videos, contacts, calender, text messages, voicemail, and settings are sitting there waiting for you to restore them to your new iPhone. Often iPhone users don't know if iCloud backup is turned on or not. I hope you're one of those lucky ones and it was turned on.
https://getsupport.apple.com/Issues.action
this link should help you contact iCloud support where you can ask if you have a backup in the iCloud