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Q: touch id FAILED, doesn't let me enroll my fingers

Dear members,

 

my touch ID stopped to work.

 

I tried everything: erase the phone, restored, even full restore (MFU mode).

 

I cannot add a fingerprint, when I click "add a fingerprint" cames a message: FAILED.

 

Seens that it is desativected.

 

Anyone can help me?

 

I just bought this Iphone 5s gold, 64G in Honk Kong and as I live in Brazil they are refusing to replace the phone.

 

Best regards

iPhone 5s, iOS 7.0.4

Posted on Jan 7, 2014 12:15 PM

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