Skip navigation

My ichat won't let me video chat!

7800 Views 27 Replies Latest reply: Jan 7, 2014 12:30 PM by Ralph Johns (UK) RSS
  • Ralph Johns (UK) Level 9 Level 9 (66,880 points)
    Currently Being Moderated
    Jan 27, 2012 2:40 PM (in response to elliejelly87)

    hi,

     

    Did you delete the com.apple.ichat.plist (drag it to the Trash) ?

     

    It is late where I am and there will be a delay before more replies

     

     


    10:40 PM      Friday; January 27, 2012


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Lion 10.7.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • Ralph Johns (UK) Level 9 Level 9 (66,880 points)
    Currently Being Moderated
    Jan 28, 2012 1:06 PM (in response to elliejelly87)

    HI,

     

    You may have missed this post

     

    https://discussions.apple.com/message/17418431#17418431


    9:06 PM      Saturday; January 28, 2012


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Lion 10.7.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • Ralph Johns (UK) Level 9 Level 9 (66,880 points)
    Currently Being Moderated
    Jan 28, 2012 3:09 PM (in response to elliejelly87)

    Hi,

     

    I posted this earlier.

     

    IF this is Lion then make sure the Finder is the current "front" app and use it's Go Menu

    In here hold down the ALT key and then select the Library item from the menu.

     

    Once the Library is open then navigate to the Preferences Folder and find com.apple.ichat.plist

    Drag this and the .lockfile of the same name to the Trash.

    Restart iChat.

     

    You need to get to the Home folder()/Library/Preferences folder to find that .plist

    If you are running Lion (OS 10.7.x) then you cannot see the Library when you open that Little House icon in the Users Folder (or it's grey version in the Finder's Side Bar)

     

    You will need to have the Finder listed in the Menu Bar as the "front" or current app

    Then you use the GO Menu

    When in here you need to hold the ALT key down as this shows you the Library.

    Once the Library is the window on the Desktop you can navigate to the Preferences folder and find the .plist.

     

    You then drag the .plist (And the .lockfile with the same name) to the Trash

    If you then restart iChat it will recreate the .plist refreshing everything that.plist looks after.

    (You can empty the Trash later).

     

     

     

     


    11:09 PM      Saturday; January 28, 2012


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Lion 10.7.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • Ralph Johns (UK) Level 9 Level 9 (66,880 points)
    Currently Being Moderated
    Jan 29, 2012 12:09 PM (in response to elliejelly87)

    Hi

     

    An internet connection is a bit like getting cable TV (or Satellite) where there are loads of channels.

    On a computer, the router and the Server end these tend to be referred to as Ports.

    There are 65535 ports in all  (65535 channels if you like).

     

    Web Browsing and the Mail App use ports belo port 1024

    This is significant as below this port most domsetic routing devices have the ports open (and they work Out-of-the-Box).

     

    Some apps and Games use ports above this threshold.

    iChat is one of those apps  (more so in vers 5 and lower).

     

    For instance iChat sends and receives the visible Invite for Audio or Video Chat on port 5678

    Now iChat tries to presume that you will accept and starts up the Camera  (Green Light) and pops up the Video or Audio Chat Invite.

    You are getting the camera Start up but not the window.

     

    My first thought is this is a windowing issue with iChat - hence deleting the .plist.

     

    It may well be the Internet but I would not have thought the camera would have started without the Invite showing.  (you are obviously receiving the data that says there will be an invite as the camera lights up  - the issue would seem to be with iChat from there)

     

    As you can't "See" the invite on the Desktop or in any menu (Window Menu or the DOCK icon if clicked and held) then it would see we need to look at iChat first.

     

    Deleting the .plist is the simplest step to take.

     

    Notes.

    If it is the Internet it could be that the pots iChat needs are not open in the routing device.

    If it were simply this the camera would not start up

     

    It could be that your routing device has some feature that stops iChat working properly.

    These would be DoS (Denial Of Service) Protection, SPI (Stateful Packet Inspection), both of which cut the Video port rather than the invite port (so later in the Process and possibly Ping Blocking.  Ping Blocking also effects ther connection Process much later when the connection Process has moved to the Video/Audio port.

     

    If Apple have solved this I will let you work with them.

  • AndyWilde Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 1, 2012 11:40 AM (in response to Ralph Johns (UK))

    Ralph Johns (UK) wrote:

     

    Hi,

     

    This sort of thing does normally sort itself out in a few days.

     

    Everything working fine again for me now, no changes to machines either end, so presumably was an AIM server issue for me.

  • Ralph Johns (UK) Level 9 Level 9 (66,880 points)
    Currently Being Moderated
    Feb 1, 2012 1:32 PM (in response to AndyWilde)

    Hi Andy,

     

    Thanks for letting us know.

     

     


    9:32 PM      Wednesday; February 1, 2012


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Lion 10.7.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • 18smithc Calculating status...
    Currently Being Moderated
    Sep 18, 2013 6:40 PM (in response to elliejelly87)

    Hi,

     

    I know this is a while after this forum was in use, but I am having the same exact problem right now.  If you still remember, what steps did you take to solve this issue?

     

    Thanks,

     

    Calleigh

  • Ralph Johns (UK) Level 9 Level 9 (66,880 points)
    Currently Being Moderated
    Sep 19, 2013 11:33 AM (in response to 18smithc)

    Hi,

     

    There can be several reasons why this stops working.

    The most common is the app "reading" the Internet Speed as the app starts at a time when the Comouter is busy on the internet leaving too small a speed for Video chats.

    The most common time for this to happen is starting iChat when the computer starts up.

     

     

     

     

    3Sigcopy2.png
    7:32 pm      Thursday; September 19, 2013

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.4)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • Jbeh99 Calculating status...
    Currently Being Moderated
    Jan 6, 2014 6:41 PM (in response to elliejelly87)

    I dont know if you are still having this problem but I just had it and fixed it. All you have to do is open ichat and go into Messages< Prefrences< Accounts. Delete your ichat accound under AOl and click the plus button to add another account. From here select other messages account and add your ichat through that.

  • Ralph Johns (UK) Level 9 Level 9 (66,880 points)
    Currently Being Moderated
    Jan 7, 2014 12:30 PM (in response to Jbeh99)

    On the basis the Original Post was two years ago I think it is likely that they have moved on.

     

     

     

     

    3Sigcopy2.png

    8:30 pm      Tuesday; January 7, 2014

     

      iMac 2.5Ghz 5i 2011 (Mavericks 10.9)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

1 2 Previous Next

Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.