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Unable to create client installer in ARD 3.7

960 Views 6 Replies Latest reply: Jan 8, 2014 9:25 AM by ajm_from_WA RSS
SafetyNerd Level 1 Level 1 (0 points)
Currently Being Moderated
Nov 5, 2013 7:38 AM

I upgraded my ARD to 3.7 when I upgraded to Mavericks and am trying to create a custom client installer. I've tried a few permutations of various options, and every one I try I get "An unexpected error occurred trying to access required components." I'm still new to ARD, so I'm at a loss of where to look to try to fix this. Suggestions?

Apple Remote Desktop, OS X Mavericks (10.9)
  • ajm_from_WA Level 1 Level 1 (10 points)
    Currently Being Moderated
    Jan 3, 2014 10:28 PM (in response to SafetyNerd)

    Has anyone found the source of this problem?  I've hit the same issue.  ARD 3.7.1 on Mav 10.9.1.  Still get the error no matter what I try for options or even making an unmodified installer -- "An unexpected error occurred trying to access required components."

     

    What does that mean?  Pretty useless error message. 

     

    Restarting seemed to help the above users, so I tried that 4x and then tried re-running this. 

     

    Same thing.

     

    So then I removed ARD, removed everything from Application Support.

     

    Restarted, empty trash, restart....

     

    Tried again.

     

    Same result. 

  • KeesM Calculating status...
    Currently Being Moderated
    Jan 8, 2014 8:14 AM (in response to SafetyNerd)

    I had the same, tried both maverich and on Snow Leopard... as per previous comment, after a few reboots it suddenly (randomly) seemed to work and created an installer, which I send to the other sight but after using it still no connection was possible.

     

    Solution seems to be with certian updates and reboots... the error message indeed seems lacking detail as to what really is the problem

  • ajm_from_WA Level 1 Level 1 (10 points)
    Currently Being Moderated
    Jan 8, 2014 9:25 AM (in response to KeesM)

    and after making no changes that i'm aware of on the server, ARD now worked just fine to make installers.  weird. 

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