Skip navigation

MacBook Pro Retina display burn-in?

1270216 Views 9,422 Replies Latest reply: Apr 14, 2014 1:55 PM by SonGuko RSS Branched to a new discussion.
  • envoy.2000 Calculating status...
    Currently Being Moderated
    Jan 8, 2014 2:41 PM (in response to mittense)

    Just received my replacement (previous was Sammy, prior one was LG). The Sammy was dim -- had to turn it to full brightness to match the same 75% of LG.

     

    I was hoping it would be an LG. Instantly, I could tell it was an LG when I turned it on and the desktop appeared. I went to the Finder window and also google.com.

     

    I went to Display Preferences to confirm it was A019 ... then ran the terminal command to check the version.

     

    I feel like I won the lottery. So far no creaking. Will test blacklight bleeding, yellow tint and IR tests. Crossing my fingers that this is the "one."

  • Pianoanna Calculating status...
    Currently Being Moderated
    Jan 9, 2014 2:10 AM (in response to mittense)

    Hi!

    And what if i see the tint on white more than black (it is irritating anyway!). And had anyone had experience of exchange with authorised service? (no Apple around)

  • brdeveloper Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 9, 2014 4:23 AM (in response to Pianoanna)

    Hello. Just got my display replaced after it have been diagnosed with image persistence. Typing

    ioreg -lw0 | grep "EDID" | sed "/[^<]*</s///" | xxd -p -r | strings -6

     

    it shows:

    Color LCD

    LP154WT1-SJA2

    DCN3392006MFDR3AP

    Color LCD

     

    Looks like it's a LG, right? I didn't note any annoying yellow tint. Maybe the full #FFFFFF whites look a bit on the yellow side, but the grays look a little bit magenta. However, it's just a subjective analysis. If it's yellow, actually it doesn't annoy me (at this moment, though).

     

    P.S.

    Ok... it passed around ten minutes and, yes, it's on the yellow side. I don't know if it's really an issue or I will live peacefully with it. Wouldn't like to ask for another repair without substantial arguments.

  • Merch Visoiu Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 9, 2014 4:32 AM (in response to brdeveloper)

    brdeveloper wrote:

     

    Ok... it passed around ten minutes and, yes, it's on the yellow side. I don't know if it's really an issue or I will live peacefully with it.

     

    Let us know if you end up living peacefully with it or not. You also might want to bring it in to your local Apple store and take a photograph with your machine next to a store machine to see if there's a difference. If there is a difference it would be most noticeable in the greys like in the System Preferences panel.

  • vmac83 Calculating status...
    Currently Being Moderated
    Jan 9, 2014 5:49 AM (in response to mittense)

    Could anyone please tell me how can I calibrate my MBPr 15" display? Is there any free solution except buying an external tool like spider etc?

     

    Thanks!

  • Pianoanna Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 9, 2014 6:08 AM (in response to vmac83)

    There is a feature included right in the system. Not perfect, but works. Go to System Preferences -> displays -> color.

  • vmac83 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 9, 2014 6:11 AM (in response to Pianoanna)

    Thanks for your reply.

     

    I have done it but was wondering if there is another better and more professional  application to run.

  • brsm1990 Level 1 Level 1 (35 points)
    Currently Being Moderated
    Jan 9, 2014 7:29 AM (in response to mittense)

    I still can't even get Apple to acknowledge that my severe IR isn't "normal".  This is unbelievable.  This is the worst company I've ever dealt with.

     

    Those that are getting it replaced how do you manage? 

  • Pianoanna Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 9, 2014 1:20 PM (in response to brsm1990)

    Hah. I have a trackpad that drives me nuts, but they ssy "we'll look", a display with decoloration and they say "it is your fault", caps lock that responds only when it deigns. I have a whole lot of things, and on monday i give my Mac to the service folk. And God pray them to solve all of the issues. Or they'll have a deeply dissatisfied customer.

  • bubbabubba345 Calculating status...
    Currently Being Moderated
    Jan 9, 2014 9:38 PM (in response to mittense)

    I have been experiencing this issue with my 2012 Retina Macbook Pro. When I launch games on windows run via bootcamp, I see a ghost of chrome and windows apps in the background. Also on the restart/login screen I occasionally see ghosts.

    Judging by the above posts, I am assuming Apple still does fixes for this. Is it a full computer overhall or just a new screen? and do I just take it into a apple store/genious bar?

     

    thanks

  • Merch Visoiu Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 9, 2014 9:39 PM (in response to bubbabubba345)

    bubbabubba345 wrote:

     

    Is it a full computer overhall or just a new screen? and do I just take it into a apple store/genious bar?

     

     

    Just the display is replaced at the Genius Bar. Should take 1–5 days to get it back.

  • M5Marco Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 9, 2014 11:06 PM (in response to Merch Visoiu)

    I'm curious about all this Genius Bar hoopla. First let me say (and get out of the way) that I do believe Apple should acknowledge screen issues as a whole and offer all customers replacement screens regardless of who is or isn't under warranty.

     

    Now that is out of the way, why are you all here having issues with the Genius Bar? Are you not under warranty? Who cares about the initial 14 days after purchase, don't we all have a full one year manufacturer warranty on service? And beyond that, what about us (such as myself) who purchased Apple Care Protection Plan (not cheap at $300+) which gives us 3 years manufacturer warranty? If I'm under warranty and I walk up to the Genius Bar and tell them that I am not happy with the screen why do they have to knock heads with me about it?

     

    I can understand them giving those of you out of warranty a hard time possibly, but those of us clearly under warranty and they still resist? Please someone explain this all to me in detail.

     

    I am an Apple customer, I purchased a pricey extended warranty (which Apple loves to speak highly about with all the perks it offers) which is supposed to make me sleep easy at night for three years! I should be able to walk into an Apple store a year from now, tell them I am not happy with my screen and they should replace it no questions asked.

     

    *Tears his tank top off like Hulk Hogan*

  • Merch Visoiu Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 9, 2014 11:12 PM (in response to M5Marco)

    M5Marco wrote:

     

    If I'm under warranty and I walk up to the Genius Bar and tell them that I am not happy with the screen why do they have to knock heads with me about it?

     

     

    Because Apple has a test for image retention and if the test fails (doesn't show a visible grid) then they consider the display normal and won't replace it. And if you complain about a yellow-tinted display they won't replace that at all because they consider that within specification as I've been told 3 times. You can't assume that Apple will sell you a product that isn't defective (image retention, creaking cases, yellow tints or regions) and you can't assume that Apple will repair or replace a component under warranty if they don't consider it a defect. So if you decide to buy an Apple product, for whatever crazy reason, you have to inspect it and be prepared to exchange or return it within 14 days because after that you're at the mercy of Apple's low standards of quality.

  • Pianoanna Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 10, 2014 12:06 AM (in response to mittense)

    The suggestion above seems meaningless.

     

    The first point is that apple, just like every other company, will always protect themselves and their money. Screens that are installed in MBP are really expensive (no matter what E-eby would tell you), because they are specifically made for the model of the computer. And as screens are third party products, you can't possibly ask them to provide you with a full guarantee, due to the fact that Apple doesn't make them. So as with every product, Apple or not, there is a chance of "not standard" component. Yellow tint. green tint, blue or red might just have to do with your perception, or a, as a fact occurs more often, with the matrix of the display, but as long as this tint goes for the whole screen without deffects you can be happy. It is generally not an anomaly. Every screen have its tint. The differences appear only if you have something to compare it with. However if the general colour is uneven, than you can be concerned and, dare i say, Apple would not reject your request for replacement, if it is not your fault (that ou have to prove).

     

    Secondly, if want to have image retention it could be easily achieved. If you've owned flat screens for quite a while you do know how to do it.

     

    And finally, a warrenty is a warrenty, it is not a signed contract with the company and you are not a part of the company. If they change the standards you have no say in the matter. if they'll declare that their screens would be pink- they would be. No customer can do anything about it. as it is we all in a very same position with every company. So the only answer here would be persistence, insistence and persuasion.

  • brsm1990 Level 1 Level 1 (35 points)
    Currently Being Moderated
    Jan 10, 2014 12:48 AM (in response to Merch Visoiu)

    Merch Visoiu wrote:

     

    Because Apple has a test for image retention and if the test fails (doesn't show a visible grid) then they consider the display normal and won't replace it.

     

    Does anybody know what the test is and how I can replicate it?

Actions

More Like This

  • Retrieving data ...

Bookmarked By (164)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.