ashleyehall
Level 1 (0 points)

Q: I just updated my iphone 4 to IOS 7.0.4 and it gets stuck backing up on step 2 of 7 and sometimes says step 2 of 4. I've got 2.09 GB free and ive reset it and still wont back up.

I just updated my iphone 4 to IOS 7.0.4 and it gets stuck backing up on step 2 of 7 and sometimes says step 2 of 4. I've got 2.09 GB free and ive reset it and still wont back up. It also says my phone has never been backed up to the computer, but ive been doing it for 2 years on it. My Ipad 2 also was getting stuck on step 2.

iPhone 4, iOS 7.0.4

Posted on Jan 7, 2014 3:01 AM

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ashleyehall

Q: I just updated my iphone 4 to IOS 7.0.4 and it gets stuck backing up on step 2 of 7 and sometimes says step 2 of 4. I've got 2.09 ... more

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  • by sterling r,

    sterling r sterling r Jan 9, 2014 1:52 PM in response to ashleyehall
    Community Specialists
    Jan 9, 2014 1:52 PM in response to ashleyehall

    Hey there Ashleyehall,

     

    Thank you for your question. It sounds like iTunes is unable to complete a backup of your iPhone. I found this article for you to help troublehsoot the issue named:

    Apple software on Windows: May see performance issues and blank iTunes Store

    http://support.apple.com/kb/TS4123

    Symptoms

    ...

    • iTunes stops responding when backing up or syncing with an iPhone, iPad, or iPod touch.

    ...

    Thank you for using Apple Support Communities.

    Take care,

    Sterling