jtashiro
Level 1 (0 points)

Q: OSX Server 3 Failed to Update Services, Reboot Fails now

I upgraded my Mini Server to Mavericks, then installed the Server 3 upgrade (paid $19.99).  The installation hangs during "Updating Services" and most windows become unresponsive.  Remains in that state for hours.  I lost patience and rebooted from a remote ssh session.  Now the server doesn't reboot.  I restored back to 10.8.5.

 

Has anyone encountered and resolved this condition?

 

To be precise, during the Update Services process, the gauge stops at the "d" in Updating... label.


Posted on Oct 26, 2013 6:43 AM

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jtashiro

Q: OSX Server 3 Failed to Update Services, Reboot Fails now

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  • by cjaubert,

    cjaubert cjaubert Oct 26, 2013 8:33 AM in response to jtashiro
    Level 1 (4 points)
    Mac OS X
    Oct 26, 2013 8:33 AM in response to jtashiro

    Having the exact same problem right now. Haven't force restarted yet, though. The first two servers I upgraded went fine. 

  • by Nuno Sousa,

    Nuno Sousa Nuno Sousa Nov 19, 2013 5:19 AM in response to jtashiro
    Level 1 (24 points)
    Apple Watch
    Nov 19, 2013 5:19 AM in response to jtashiro

    Having the same exact problem. Need help urgently.

  • by RckStwrz,

    RckStwrz RckStwrz Jan 7, 2014 6:54 PM in response to jtashiro
    Level 2 (415 points)
    Jan 7, 2014 6:54 PM in response to jtashiro

    Did anything end up solving the problem? I'm in the same situation now.

  • by LAPALAG,

    LAPALAG LAPALAG Jan 8, 2014 2:17 PM in response to jtashiro
    Level 1 (0 points)
    Jan 8, 2014 2:17 PM in response to jtashiro

    Help! I have the same problem right now after updating to 3.0.2.  Did you solve the problem?

  • by RckStwrz,

    RckStwrz RckStwrz Jan 8, 2014 2:25 PM in response to LAPALAG
    Level 2 (415 points)
    Jan 8, 2014 2:25 PM in response to LAPALAG

    It's rather rediculous, but I ended up trashing the entire /Library/Server folder along with all the plist files I could find in the Preferences folder.

     

    The only services I use are Time Machine and Caching at this point in time, so it's not the end of the world for me to reconfigure. In fact, Time Machine didn't need any reconfiguing. To maintain Caching, I went ahead and set it up fresh, but replaced the "new" Cache folder with the one from a few days ago. All back to normal.

     

    I'm not sure trashing the whole Server folder would be wise for the other services.

  • by hIIcx,

    hIIcx hIIcx Jan 9, 2014 12:51 PM in response to LAPALAG
    Level 1 (0 points)
    Jan 9, 2014 12:51 PM in response to LAPALAG

    Had the same problem. Restart didn't help.

    Moving the Server App to Trash stops all Services.

    New download of the Server App from Appstore and installing it solves the problem.

    It takes some time to restart all services.

    Hope this helps.

  • by racerope,

    racerope racerope Jan 9, 2014 1:38 PM in response to jtashiro
    Level 1 (0 points)
    Jan 9, 2014 1:38 PM in response to jtashiro

    I had the same problem. Finally found a solution that appears to work fine.

     

    Using any free app uninstaller, remove "server" from your applications and remove it and all of its related files.

     

    Empty the trash.

     

    Restart your Mac holding down the 'shift' key. This puts you in safe mode.

     

    Go to the Apple app store and re-download the "server" app.It will ,et you do this, becuase it cannot find a copy of the app anyplace on your computer.

     

    After downloading and installation, configure the 'server' app following its commands.

     

    Restart as usual .... presto ... works!

     

    You can then re-configure as required.

  • by LAPALAG,

    LAPALAG LAPALAG Jan 9, 2014 4:20 PM in response to RckStwrz
    Level 1 (0 points)
    Jan 9, 2014 4:20 PM in response to RckStwrz

    Thank you!  It worked perfectly!

  • by jtashiro,

    jtashiro jtashiro Jan 9, 2014 4:24 PM in response to hIIcx
    Level 1 (0 points)
    Jan 9, 2014 4:24 PM in response to hIIcx

    Did you need to re-configure all the Services, or was this somehow preserved?  I use a bunch of services (dns, wiki, fileshare, web, time machine) and this along with the certificate setup, and would rather NOT have to re-configure all of them.  An upgrade should not trash my installation.

  • by racerope,

    racerope racerope Jan 9, 2014 4:30 PM in response to jtashiro
    Level 1 (0 points)
    Jan 9, 2014 4:30 PM in response to jtashiro

    I did reconfigure my services, but they were limited.

     

    I would think that since we have trashed all related files and then reloaded the complete app, you WILL have to re-enter the info. That's my best guess!

  • by UptimeJeff,

    UptimeJeff UptimeJeff Jan 9, 2014 5:02 PM in response to racerope
    Level 4 (3,477 points)
    Jan 9, 2014 5:02 PM in response to racerope

    Adding my own 2 cents...

     

    I would not recommend an uninstaller app to be used on a production server...

     

    If you trash the server app, its detected by the OS and server services are stopped.

    You can drag the app from the trash back to Applications (vs re-downloading) and when you run the app, it will try to configure services with your existing data. (this assumes there is nothing wrong with the app you trashed)

     

    If you trash /Libary/Server, you trash your data (if its stored in the default location).. so those with wiki, web, etc should not trash this folder.

     

    Best practice with servers..

    Always make a clone before doing any updates.

    You want a roll-back option for when things go wrong.

  • by jtashiro,

    jtashiro jtashiro Jan 9, 2014 6:08 PM in response to UptimeJeff
    Level 1 (0 points)
    Jan 9, 2014 6:08 PM in response to UptimeJeff

    UptimeJeff - the problem here is that the Mini does not upgrade Services correctly in the first-place - it hangs during Upgrade.  Out of frustration, rebooted via ssh session, the Mini hangs on restart.  So there isnt a way to drag the Mavericks-Server app to Trash. 

     

    the rollback for me was all the way back to pre-Mavericks.

     

    If you have a recommended set of steps to upgrade to Maverick, and upgrade Services, pls post.

  • by LAPALAG,

    LAPALAG LAPALAG Jan 10, 2014 7:03 AM in response to hIIcx
    Level 1 (0 points)
    Jan 10, 2014 7:03 AM in response to hIIcx

    Hi all.  I shouted victory too early.  After reinstalling, server did go through the Uptating services process but is now stuck in Preparing services for 15 hours.  This all happened when I updated to 3.0.2. 

     

    Any advice you can give will be highly appreciated...

  • by racerope,

    racerope racerope Jan 10, 2014 7:27 AM in response to LAPALAG
    Level 1 (0 points)
    Jan 10, 2014 7:27 AM in response to LAPALAG

    I wonder if all the files were trashed. When I reloaded Server from the app store, it is of course 3.0.2, so it did not need updating.

     

    It did take about fifteen minutes to load and re-install, but did not get stuck. All is working fine still.

     

    Be nice for Apple to jump in here, maybe with a link to 3.0.1 That would be nice!

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