HT203828: If iCloud asks you for the password to your previous Apple ID

Learn about If iCloud asks you for the password to your previous Apple ID
mieyra

Q: ipad 2 keeps on asking me to sign in to icloud

Hi,

 

i have been using my email xxx@xxx.com for my apple id but then i decided to change the email to the one that im using frequently.

 

my ipad 2 running on ios7 keeps on asking me to sign in to icloud by entering password for xxx@xxx.com instead of the new email that ive changed earlier on.

 

when i click cancel it keeps on prompting the password and i cant stop it from popping up.now i cant use my ipad at all.

 

i have swicthed back to my previous email for my apple id which is xxx@xxx.com and i cant access my account from my laptop but entering the correct password on my ipad still wont solve the problem.what should i do?

iPad 2, iOS 7.0.2

Posted on Jan 9, 2014 2:28 AM

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Q: ipad 2 keeps on asking me to sign in to icloud

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  • by Winston Churchill,Helpful

    Winston Churchill Winston Churchill Jan 9, 2014 4:43 AM in response to mieyra
    Level 10 (103,805 points)
    Apple TV
    Jan 9, 2014 4:43 AM in response to mieyra

    Welcome to the Apple community Mierya.

     

    If you mean that Find My Phone is asking for a password to a different Apple ID to your current Apple ID.

     

    This feature has been introduced to make stolen phones useless to those that have stolen them.

     

    However it can also arise when the user has changed their Apple ID details with Apple and not made the same changes to their iCloud account/Find My Phone on their device before upgrading to iOS 7, or if you restore from a previous back up made before you changed your details.

     

    The only solution is to change your Apple ID back to its previous state with Apple at My Apple ID using your current password, you don’t need access to this address if it’s previously been used with your Apple ID, once you have saved these details enter the password as requested on your device and then turn off "find my phone" and delete the account from your device.

     

    You should then change your Apple ID back to its current state, save it once again and then log back in using your current Apple ID. Finally, turn "find my phone" back on once again.

     

    This article provides more information about Activation Lock.

  • by mieyra,

    mieyra mieyra Jan 9, 2014 6:53 PM in response to Winston Churchill
    Level 1 (1 points)
    Jan 9, 2014 6:53 PM in response to Winston Churchill

    thanks so much for the solution!i revert back to my previous email and it worked but im still having problem acessing icloud, facetime, and imessage when i change my email or password.

  • by Winston Churchill,

    Winston Churchill Winston Churchill Jan 10, 2014 3:30 AM in response to mieyra
    Level 10 (103,805 points)
    Apple TV
    Jan 10, 2014 3:30 AM in response to mieyra

    What do you mean by change your email or password, you shouldn't keep doing this, what problems are you having.