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wifi greyed out after update to ios7

84183 Views 576 Replies Latest reply: Apr 16, 2014 11:08 AM by zelous RSS Branched to a new discussion.
  • henry712 Calculating status...
    Currently Being Moderated
    Jan 9, 2014 10:38 AM (in response to lqtb)

    iPhone 4s WLAN not active, no help from apple reseller, they can not repair it. went to podmod, they made it work instantly. got an uk and german site. pretty good service and shame on you, apple. Wifi works .

  • Csound1 Level 7 Level 7 (32,255 points)
    Currently Being Moderated
    Jan 9, 2014 11:54 AM (in response to bmwlya)

    bmwlya wrote:

     

    I've had this problem for 3 months. Followed everything suggested and nothing worked.

    Yesterday I did the following

    Turn phone off

    Place phone in the bottom of a Halogen oven ( Flavorwave)

    Set temperature to 170

    Heat for 4 mins ( approximately

     

    Remove with tongs and allow to cool for 3 hours

    Please note that anyone who does this will no longer have a warranty.

  • vaportrails2002 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 9, 2014 12:38 PM (in response to henry712)

    Yet another podmod scam spam review. It is podmod themselves leaving these comments. Just look at the user history and posts! They just join today to tell about podmod? Where were they when the problem started for them? So far this is the 5-6 th account started by them to spam the boards!

  • zelous Level 3 Level 3 (635 points)
    Currently Being Moderated
    Jan 9, 2014 12:43 PM (in response to Csound1)

    Csound1 wrote:

     

    bmwlya wrote:

     

    I've had this problem for 3 months. Followed everything suggested and nothing worked.

    Yesterday I did the following

    Turn phone off

    Place phone in the bottom of a Halogen oven ( Flavorwave)

    Set temperature to 170

    Heat for 4 mins ( approximately

     

    Remove with tongs and allow to cool for 3 hours

    Please note that anyone who does this will no longer have a warranty.

     

    in other words if u are still within warranty, JUST GO GET UR PHONE REPLACED!

  • TJBUSMC1973 Level 5 Level 5 (4,655 points)
    Currently Being Moderated
    Jan 9, 2014 12:43 PM (in response to vaportrails2002)

    The price range is because different iPhone models have different out-of-warranty replacement costs.

     

     

    vaportrails2002 wrote:

     

    TJBUSMC1973 wrote:

     

    vaportrails2002 wrote:


    Apple should fix this...enough said!

     

    Apple DOES fix this.  For free if you are within warranty, or for $149-$269 if not.

     

    why the price range?

     

     

     

    Again, no matter how many times you post a statement on this forum about wanting Apple to change their policies, it will have no effect.  Use the feedback channel.  www.apple.com/feedback.

     

    useless

     

    Apple makes it very, very clear that this forum is for user-to-user assistance only, with very rare instances of a technical question that goes unanswered for a day or two getting address by a Community Specialist. And have you seen the questions they answer?  All they ever answer are the relatively simple, straightforward ones, with a link to an article that may or may not address the issue.

     

    You're not going to effect any significant change in Apple's policies here.  In fact, other than simply stating WHAT the policies are, that's the limit of this forum.  The WHYS & WHY NOTS are prohibited.

     

    This is one of the misconceptions I try to correct.  Complaining about Apple's policies here is futile.  A waste of time.  So, when users do so, I try to direct to them to where their efforts while have the possibility of having an effect: www.apple.com/feedback.

     

    again...useless

     

    Apples policies are you know what (trying to behave) and If I can educate people on how Apple is treating it's customers and it keeps someone from buying another iPhone...good! Hey, I've had every iPhone from the 3s to the 4s and planned on getting the 5s now that my contract is over..."planned" is the word!

     

     

     

     

     

     

     

    You're one of the users still laboring under a misconception.  You continue to rant on this forum that Apple needs to fix this, fix this, fix this, fix this...

     

     

    As I stated above

     

     

    And have you received ANY response from Apple about this?  Nope.

     

    Not on the boards here, no,,,, but they told me anyone with a 4s with grayed out wifi after the iOS upgrade is just out of luck! http://youtu.be/0DwY452C_sw

     

     

     

     

    Stop driving yourself crazy.  Stop wasting your time.  Stop spitting into the wind.

     

    Use the feedback channel.  Contact Apple Support directly.  That is the ONLY way you're going to effect any change.

     

    This forum is a waste of your time, because your TECHNICAL question has LONG been answered.

    I won't stop until Apple corrects the problem with my wife's phone! I did contact Apple several times and get the usual BS answer. My goal is to get the truth of what is happening out there more, so people read it and gets this more attention. That is the only way anything is ever going to get dome about this.

     

     

    Also, just look at who I reply to. The only reason I come back is because you keep saying the same thing over and over. If you didn't come back, I would probably not reply that much!

     

    It is quite apparent that there is a problem, and more and more people are coming out of the woodwork! if it was your phone you would be just as ticked off..and don't say you wouldn't be!

     

    As far as you complaining on these boards, it's unlikely to change anyone's minds.  Most people (the VAST majority of people) have no technical issues with their iPhones.  They'll never come here.  They'll never read this thread.  Only people with this exact issue (and that's a very, very small percentage) or those trying to assist other users, will ever read this thread.  So, again, you're wasting your time. 

     

    You're more than welcome to voice your anti-Apple opinion through social media.  That might actually get some response.

     

    As far as you keep replying because I post on this thread?  That's a little obsessive on your part.  I'm flattered, really, but it's not needed.

     

    And if my device had this issue, then I'd be fine, because I had the foresight to have extended coverage via AppleCare.  And if my AppleCare had expired, I'd be eligible for a free or discounted upgrade with my carrier.  And while I may not like the terms of some manufacturer warranties, I'm reasonable and educated enough to realize that it's a mutual agreement.  If I don't think a product's warranty is sufficient,and there's no option to extend said coverage, then I don't purchase the product.

     

    And as far as posting serial number of affected devices?  Those posts would get quickly deleted.  You're not allowed to post personal information on this site, and that includes IMEI numbers and Serial Numbers.

  • TJBUSMC1973 Level 5 Level 5 (4,655 points)
    Currently Being Moderated
    Jan 9, 2014 12:45 PM (in response to zelous)

    zelous wrote:

     

    Csound1 wrote:

     

    bmwlya wrote:

     

    I've had this problem for 3 months. Followed everything suggested and nothing worked.

    Yesterday I did the following

    Turn phone off

    Place phone in the bottom of a Halogen oven ( Flavorwave)

    Set temperature to 170

    Heat for 4 mins ( approximately

     

    Remove with tongs and allow to cool for 3 hours

    Please note that anyone who does this will no longer have a warranty.

     

    in other words if u are still within warranty, JUST GO GET UR PHONE REPLACED!

    Not just that, but Apple will no longer offer the out-of-warranty options to a device (whether still inside or outside of the time of the warranty) that has had unauthorized service.

     

    For example, a jailbroken iOS device, with or without AppleCare Plus, will not be serviced by Apple.

  • Csound1 Level 7 Level 7 (32,255 points)
    Currently Being Moderated
    Jan 9, 2014 12:48 PM (in response to TJBUSMC1973)

    Not mention any that have been cooked, open flame, halogen or microwave, it makes no difference.

  • euromad Calculating status...
    Currently Being Moderated
    Jan 9, 2014 11:59 PM (in response to lqtb)

    I have over 100 iphones on my business account.  In my case, it is a 100% failure rate of the Verizon Iphone 4S as far as the IOS 7 Wi-Fi + Bluetooth issue goes.  Not a single iPhone 4, or 5 has been affected as of yet.

     

    This is nothing shorth of an auto industry recall...in this case Apple is not ready to pull a voluntary recall notice and make it right by its customers.  This issue was a non-issue prior to the IOS7 update on the 4S platform; and Apple should admit that...they designed too much "horse power" as a part of the IOS 7 upgrade and the ole' 4S transmission could not handle it...again, the customers were not aware of this hardware limitation, and I'm sure Apple wasn't eaither.  Had they known, they would have stopped the IOS7 rollout...

     

    What makes me mad is the fact that Apple doesn't want to help people out of the warrany window!!!(they would but to the tune of $199 for a used/ferurb device with a 90 day warranty joke)

     

    All these devices worked fine until the IOS7 came arround; and Apple pushed it to all those devices.  The IOS7 update fried these devices; plain and simple...

     

    I'm surprised there is not a single attorney ready to pull the trigger on this case; as Apple is not listening to its customers...shame on Apple for not admitting its error!

     

    Apples feedback website is a joke as well...I tried describing my issue and the website is not designed to handlw more than three sentences...so much for the feedback!!!

     

    P.S.  To make things worst, we cannot go back to the IOS6

    P.S.S. Apple employees have been apparently trained to tell us that the hardware was already failing under IOS 6, however it officially failed inder IOS7.  I spoke with 2 custemer service reps and they gave me the same response.  This script has got to be on their screens as a "solution" every time someone calls in with this very issue.  I even spoke with a manager who read the same script back; that's when I hung up!

  • Mishmumkin Calculating status...
    Currently Being Moderated
    Jan 10, 2014 12:34 AM (in response to euromad)

    As a matter of interest, how many of the 100 phones are 4S phones?

     

    I only ask because the Apple apologists on this forum are insistent that this is a miniscule problem, only affecting very few, and it is clearly much more widespread than they would care to admit.

     

    You are quite right to compare this to an auto industry recall.  In such a case there does not have to be 100% failure rate to warrant such a recall, just sufficiently endemic to require it be done in order to preserve public goodwill.  It is this latter reasoning that those affected by this problem find the Apple response to date so hard to stomach.  And this has absolutley nothing to do with warranties despite the protestations of all those who persist in claiming it does.

     

    This is a commercial problem, not a legal one.

     

    The legal arguments only help us here in Europe where we have a slightly more robust attitude towards products being fit for purpose.

  • CocoLina1972 Calculating status...
    Currently Being Moderated
    Jan 10, 2014 1:26 AM (in response to lqtb)

    Got my iPhone repaired from the company noted here (p*****). So my wifi works now after weeks. What makes me furious, is this little minds comments and ranting. Really, I don't understand the fuzz; the iPhone 4s has an issue. There is one independent company that repairs it and makes it work. And some users just flame this and classify it as spamming. Why? Because someone actually knows how to repair this? The question is: what to do, iPhone 4s wifi is grayed out, no wifi. Answer: one company was mentioned, they repair it because it is a hardware issue. How is this spam? It is an answer, as far as I am concerned. Board rules vioalted? What do you care, it is answer to your problem. And, it worked for me. I got wifi back. Accept it or leave it. But no, lets try melting some parts and stuff it in next to the frozen chicken and broccoli. Maybe it will start then.

     

    Well, maybe not.

     

    At the same time, users are still trying out ridiculous stuff like freezer or heating or other nonsense that “worked, but a few days later it went back to grey”. The fact, that it “worked”, and Apple reads this boards, makes Apple do nothing. Also, they noted the repair mentality that users have, so they can put it on the checklist if someone sends it in; see if they out it in the freezer and made it wet, see if they melted all components with some heating device. Also, if Apple knows that someone can repair it, that users should let it repair for a few bucks, not Apple pricing. Because that is also a solution for Apple. They do not leave you without options. Use one of the options offered and have a nice day.

     

    Let us check the facts:

     

    1. iPhone 4s wlan issue is an issue that affects a lot of users

    2. Secretly the majority is waiting for Apple to open the gates of repair and fix it for free

    3. This might happen, but if you know Apple, you know it wont happen unless there is pressure

    4. This pressure can only come from a court

    5. This takes time, so Apple will not give up and maybe in 2020 they will accept the fact that the iPhone 4s must be replaced/repaired - and then only the one that weren't in the freezer or oven. And the ones that weren't open yet.

    6. Will you wait so long? Sure you did not try anything to fix this? How big is the chance you get it replaced in 2020?

     

    See what happened with the ipod nano 1st generation (2005) and the battery issue; you can send it in. Do you actually have one today? It took until 2011 when Apple made a replacement program. Good luck with waiting. Five generations later Apple recalls the ipod nano. You can get one ipod nano 6th generation. But the nano did not cost as much as an iPhone. So this wont happen so soon. And, no one wants it 2011. Same thing could happen here.

     

    Decide for yourself, if you want to improvise, believe in magic or wait for Apple to do something. Also, you can get it repaired from someone who has done this. Or get a new iPhone. Hey, there are a few options. But please, do not troll the issue with claims that help should come from Apple, others are no good and drool on a holly grail that will help fix this unfortunate hardware issue. Because it wont.

  • palanquin Calculating status...
    Currently Being Moderated
    Jan 10, 2014 7:05 AM (in response to lqtb)

    There's something to this hair dryer solution. I used a lamp instead, waited for the warning, then put the phone in the fridge for five minutes. It might not work long term but I'm on Wifi again for the first time in weeks. Good luck!

  • TJBUSMC1973 Level 5 Level 5 (4,655 points)
    Currently Being Moderated
    Jan 10, 2014 7:10 AM (in response to palanquin)

    palanquin wrote:

     

    There's something to this hair dryer solution. I used a lamp instead, waited for the warning, then put the phone in the fridge for five minutes. It might not work long term but I'm on Wifi again for the first time in weeks. Good luck!

    Be advised, while this may 'fix' the issue, it may only be temporary.  Also, such a procedure will void any Apple service options, including the out-of-warranty option.

     

    This should be an absolute last resort, and anyone using this process should be aware that Apple will probably refuse nay service on the device in the future.  Use at your own discretion and risk.

  • vaportrails2002 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 10, 2014 7:11 PM (in response to CocoLina1972)

    Wow...still spamming the threads here. Amazing how all these first day members praise that company.  (p.....) = (pathetic spammer) ?

  • palanquin Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 11, 2014 6:30 AM (in response to lqtb)

    Just to follow up... the hair dryer/heat lamp thing worked for a few hours. But now the wifi is greyed-out again. Time to go to the Apple Store. I think I know where this is going. I am just so outraged and depressed by this. We paid a lot of money for these phones, I obediently did my update to ios 7. What about JAIL BREAKING the phone? Will that work? Am I allowed to discuss such a thing in this forum...?  (what's that white van doing parked in front of my house?) 

  • Csound1 Level 7 Level 7 (32,255 points)
    Currently Being Moderated
    Jan 11, 2014 6:32 AM (in response to palanquin)

    No, you are not.

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