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Aptv keeps restarting itself for no apparent reason

3522 Views 12 Replies Latest reply: Feb 19, 2014 4:01 PM by Spudboy2012 RSS
kfeeney Level 1 Level 1 (0 points)
Currently Being Moderated
Oct 16, 2013 6:54 PM

For the last week or two my aptv has been restarting itself, usually when I put a program on pause

and come back a few min. later I find I'm back at the icon screen.

My software is up to date and my connection is very good so I'm really puzzled as to why it would

restart on it's own,  and it seems to be happening more often.

As well Hulu seems a little strange, it keeps asking to quite out and restart after an "update" and

it will do this a few times a day, very strange.

Anyone else having these same problems?

Apple TV
  • Delgadoh Community Specialists Community Specialists (1,405 points)
    Currently Being Moderated
    Oct 21, 2013 7:30 AM (in response to kfeeney)

    Hey kfeeney,

     

    It sounds like it might be an issue with the network. I would go through the troubleshooting in the following article, specifically concentrating on the "Apple TV unexpectedly disconnects from the Wi-Fi network or signal strength is weak or fluctuates" section:

     

    Apple TV (2nd and 3rd generation): Troubleshooting Wi-Fi networks and connections

    http://support.apple.com/kb/TS4546

     

    Welcome to Apple Support Communities!

     

    All the best,

    Delgadoh

  • Knepper Level 1 Level 1 (0 points)
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    Nov 2, 2013 12:40 PM (in response to kfeeney)

    I'm experiencing the exact same problems, and I don't think it's a network connectivity issue as I am connected via Ethernet not WiFi. I have also confirmed that none of my other devices are experiencing network drops (iPhone, laptop, desktop) at the same time my AppleTV is rebooting itself. I can replicate the restart problem like clockwork by going into HBO GO and scrolling down through the "Just Added" movies (screen goes blank, light on box blinks 4 times, ticking "thinking" wheel shows on screen, and then the home AppleTV screen displays); and I can almost always get the  "Hulu Plus has updated, please exit and restart" message anytime I try to watch multiple shows of the same series back to back. I've updated my software, unplugged the AppleTV for a few minutes and retried it, reset to factory settings, and then done a complete restore (which took 40 min because it apparently found an update that the update screen didn't see) all to no avail. Nothing I have tried is fixing the problem. I'm wondering if there may be a bug with the latest software update?

  • Knepper Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 2, 2013 12:44 PM (in response to Delgadoh)

    I don't think it's a network connectivity issue, I am experiencing the exact same problems as kfeeney and I am connected via Ethernet, not WiFi. I have also confirmed that none of my other devices are experiencing network drops (iPhone, laptop, desktop) at the same time my AppleTV is rebooting itself. I've done everything including a full restore and it's still periodically restarting, any other suggestions? Thanks

  • StumpyBloke Level 1 Level 1 (0 points)
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    Dec 27, 2013 10:55 AM (in response to Knepper)

    Exact same problem on my ATV 3.  It is guaranteed to restart once on first use, then will be fine.  This is nothing to do with network connectivity.

  • driftingdoll Level 1 Level 1 (0 points)
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    Jan 12, 2014 12:31 PM (in response to kfeeney)

    I am also having this problem.  Almost every time I pause a video on my Apple TV (either from Netflix or a movie I have in iTunes), it restarts my Apple TV and takes me back to the main menu.  As my Apple TV is connected directly via ethernet, I know it's not a bad signal, and nothing else is dropping.  I have a constant signal on my macbook, iphone, and ipad.  This started occurring after one of the updates.  I have not always had this problem, as I've had my apple TVs for about a year and a half.  I have two of them and they are both experiencing this problem.

  • jimmy3231 Level 1 Level 1 (0 points)
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    Jan 12, 2014 1:10 PM (in response to kfeeney)

    I'm also having the same problem ...whilst watching a video the system goes back to the main menu

     

    i've tried all connections etc and they are fine

     

    I think this must be something to do with recent update to system

     

    How can we get someone from Apple to properly investigate the matter?

  • rsquires002 Level 1 Level 1 (0 points)

    Re:recent system update. Agreed, my atv3 has restarted daily since the recent update.  Has occurred in all apps we use regularly: nhl Game Center, Netflix and iTunes rentals.

  • duceduc Level 1 Level 1 (0 points)
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    Jan 30, 2014 5:16 AM (in response to kfeeney)

    Ok. I am starting to have this issue now. Before I would lose connection, but not atv3 rebooting itself. Now, it just reboots in a loop. I've tried to restore, but it would loose connection while downloading the update.

  • chitowncubbiefan Level 1 Level 1 (0 points)
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    Feb 8, 2014 11:08 PM (in response to kfeeney)

    I'm having the same issue as well! Anytime I go into netflix, hulu, or just watch a movie my apple tv will restart. sometimes it does it 2 times in a row and then it will work.

     

    PLEASE FIX THIS WITH AN UPDATE! It's not a network issue! I've checked everything!

  • duceduc Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 8, 2014 11:17 PM (in response to kfeeney)

    I think I have solved my issue. It has been a week and no reboot/restart of my device. My Apple TV was plugged into power strip where that particular plug was not working properly. It would shut off at random times. I've used a different port and it seems to fix my restarting issue.

     

    This is probably my own fix and will not apply to you. Worth a try if you are using power strip though.

  • jimmy3231 Level 1 Level 1 (0 points)

    Hi,

     

    I took my Apple TV to my local Apple Service Provider who informed me that after running a diagnostics there was an issue with my Apple TV (only issues on certain batches of Apple tv) . because this is a known issue by Apple they will now replace my apple tv which i should receive in the next couple of days.

     

    Its worthwhile taking yours into your local apple agent for them to tests yours as it probably got the same issue as mine

     

    regards

  • Spudboy2012 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 19, 2014 4:01 PM (in response to kfeeney)

    Hopefully someone comes up with a solution. I may have to take it to the Apple store which is a real pain.

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