ryansfreeze
Level 1 (2 points)

Q: Magic Mouse keeps losing connection

For the past several days, my magic mouse keeps losing connection to my MacBook Pro, and most of the time it won't even connect at all. I thought the batteries needed changing at first, but that didn't help either. I keep going into my Bluetooth settings to try and manually connect it but, again, it didn't work. Can anyone suggest ways to try to fix this problem?

Magic Mouse, Mac OS X (10.7.4)

Posted on Sep 2, 2012 1:21 PM

by sbeddoesdesign,Solvedanswer
sbeddoesdesign sbeddoesdesign
Level 1 (10 points)
A:

I had this problem too, turns out a slight design flaw with the mouse is that smaller batteries come loose and power is lost, so the bluetooth dies. You'll probably find that it loses connection when you're moving it around quite a lot, in particular, when you lift it up off of the desk and put it back down again. See, different brands of battery tend to be ever so slightly varied in size, and smaller ones tend to be more 'loose' in the mouse and an be shaken loose when moving the mouse around.

 

The best solution (the one which worked for me) is to grab a set of Apple's own rechargeable batteries from their store as they are just the right size to fit in the mouse without ever being shaken loose.

 

If you can't do this, some people find that wedging a bunch of paper between the two batteries and between the batteries and the mouse door can help keep them in place.

 

I hope this solves your problem as it has mine.

Posted on Sep 9, 2012 10:12 AM

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ryansfreeze

Q: Magic Mouse keeps losing connection

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  • by Cristideca,

    Cristideca Cristideca Dec 25, 2013 8:57 AM in response to Constable Ploddish
    Level 1 (0 points)
    Dec 25, 2013 8:57 AM in response to Constable Ploddish

    I also stuffed aluminium foil and paper into this expensive and poor ergonomic mouse and no more disconnects but sometimes the pointer crawls and it is not very precise. I will try to reset SMC and PRAM on the mac mini. Tried a 3 times cheeper wireless logitech and it works well. Feeling cheated...

     

    Merry x-mas!

  • by JudgeGledd,

    JudgeGledd JudgeGledd Dec 27, 2013 2:22 AM in response to Constable Ploddish
    Level 1 (0 points)
    Dec 27, 2013 2:22 AM in response to Constable Ploddish

    I blame the commisioner, TM and the IPCC.... jobs fked mate.

  • by Cristideca,

    Cristideca Cristideca Dec 27, 2013 6:14 PM in response to JudgeGledd
    Level 1 (0 points)
    Dec 27, 2013 6:14 PM in response to JudgeGledd

    Reseted SMC and PRAM on the mac mini and now it works fine.

  • by DylUsesMac,

    DylUsesMac DylUsesMac Jan 4, 2014 7:40 PM in response to ryansfreeze
    Level 1 (0 points)
    Jan 4, 2014 7:40 PM in response to ryansfreeze

    The Magic Mouse is not magical anymore XD

  • by bigrustyjc,

    bigrustyjc bigrustyjc Jan 5, 2014 6:30 PM in response to ryansfreeze
    Level 1 (0 points)
    Jan 5, 2014 6:30 PM in response to ryansfreeze

    The paper trick worked for me too!  It's been driving me nuts for a while now.  Thank you!

  • by Tlough,

    Tlough Tlough Jan 7, 2014 7:36 AM in response to ryansfreeze
    Level 1 (0 points)
    Jan 7, 2014 7:36 AM in response to ryansfreeze

    I subscribed to this interminable thread because I had the same problem.

    I SOLVED this problem by purchasing a set of Eneloop rechargeable batteries and using these in place of the IKEA cheapies I had been using.  No recurrence of the problem over the last year, and I'm saving money on batteries to boot...

  • by altv,

    altv altv Jan 7, 2014 7:53 AM in response to Tlough
    Level 1 (55 points)
    Jan 7, 2014 7:53 AM in response to Tlough

    Tlough

     

    Can't say that the Eneloop batteries have made any tangible difference for my MM. I have them as well as Bluetak underneath the batteries to stop them moving, but still I get disconnected at least once a day. I really wouldn't have thought it was beyond the wit of man for Apple to come up with a design that works with out packing, sticking, cleaning contact points or buying a charging plate to get the thing working correctly. Fortunately, I have belt and braces. I have both the Magic Track Pad and the MM alive all the while. That way, if MM dies, I can still operate the iMAC.

     

    Cheers

     

    altv

  • by mediteran,

    mediteran mediteran Jan 7, 2014 3:15 PM in response to altv
    Level 1 (0 points)
    Jan 7, 2014 3:15 PM in response to altv

    Guys,

     

    you are posting and posting and posting (approx. 80 posts)… obviously nobody doesn't read the thread from its start.

     

    We have nine (9) Magic Mice in use, all of them exclusively with Eneloops. Only two of these mice showed up with the problem described here. Just take a bit of alcohol from the pharmacy and clean the contacts in the mouse, as well as the contacts of the rechargeables.

     

    Forget about all these papers, kartons, aluminium foils, and other (fairy) tales. And finally, forget about batteries being shorter or longer. The contacts in the mouse have a flexibility of approx. 3 mm. There are no AA batteries in the world with such differences.

     

    Cheers,

    Ralf

  • by bjprc,

    bjprc bjprc Jan 7, 2014 7:00 PM in response to mediteran
    Level 1 (9 points)
    Notebooks
    Jan 7, 2014 7:00 PM in response to mediteran

    Sorry Ralf but the alu paper trick DOES work. Cleaning with alcohol whatever was of no use (including cleaning the battery ends), at least with the "older" types. As an electronic engineer I was also surprized. My old mouse died for other reasons (too tired I guess) and I bought a new one as I really got so used to it. Seems Apple has done something about it as for the moment it all works fine without any funny alu foil. But at any hint of problem, I will get back to the silly alu trick. No fairy tale, just a pragmatic solution that helped many of us.

  • by Kort,

    Kort Kort Jan 8, 2014 8:04 AM in response to bjprc
    Level 3 (840 points)
    Desktops
    Jan 8, 2014 8:04 AM in response to bjprc

    IMHO, the bottom line is that there is some sort of connetivity issue. It effects some Magic Mice but not all of them. Perhaps there are some quality control variables in production, but the batteries don't fit perfectly in all of them. I know from the few MMs I own, 2 work well with the occasional disconnect and the other has had more issues. But after getting the rechargables from Apple, the problem all but disappeared. Are those rechargeable larger and fit more snugly? I can't say. But it seems to be the case if most of these fixes involve improving the connection or imobilizing the batteries in the compartment. I know that if I loose my connection it will come back, esp. if I tap the mouse lightly. That tells me it is a connection issue all the way.

  • by Tlough,

    Tlough Tlough Jan 8, 2014 8:13 AM in response to ryansfreeze
    Level 1 (0 points)
    Jan 8, 2014 8:13 AM in response to ryansfreeze

    A little birdie told me that Apple brand batteries are OEM'd by Sanyo (Eneloop)...

    http://www.engadget.com/2010/08/12/apples-rechargeable-aa-batteries-are-rebrande d-sanyo-eneloops/

  • by pfallowfield,

    pfallowfield pfallowfield Jan 8, 2014 6:05 PM in response to ryansfreeze
    Level 1 (0 points)
    Jan 8, 2014 6:05 PM in response to ryansfreeze

    seems like the paper trick worked for me as well.  i'm sure there are a lot of design constraints to workaround here, but considering the cost of the system, it would be nice for apple to make the mouse more robust.  better contact material, smaller compartment, some "rubber" material on the backside of the battery drawer, etc. 

     

    losing battery connection by simply "using" the mouse...pretty flaky IMHO.

  • by red fuji,

    red fuji red fuji Jan 10, 2014 7:28 PM in response to ryansfreeze
    Level 1 (10 points)
    Jan 10, 2014 7:28 PM in response to ryansfreeze

    Its a fruity situation but it doesnt necessarly mean the Apple mouse is  a Lemon.

  • by neojacker,

    neojacker neojacker Jan 13, 2014 5:28 AM in response to red fuji
    Level 1 (0 points)
    Jan 13, 2014 5:28 AM in response to red fuji

    Very amusing indeed that in an age of engineering and design marvels, cutting and folding strips of paper has fixed by mouse issue!!!

     

    Whilst I am a Mac lover I have to admit that this is a pretty big flaw and Apple should really engineer their mice to fit all battery makes and not just their own rechargeables!

     

    Still, I now have a mouse that works fine and does not constantly drop out of signal.

  • by altv,

    altv altv Jan 13, 2014 8:37 AM in response to neojacker
    Level 1 (55 points)
    Jan 13, 2014 8:37 AM in response to neojacker

    neojacker

     

    You should be so lucky! I have had my MM changed by Apple some weeks ago and still the thing drops connection. Today, for instance, in the last half an hour, it has dropped out 4 times. It really is a rubbish piece of equipment and I am now seriously considering getting a Microsoft or Logitec Wireless mouse. From what I have seen, they, at least, stay connected.

     

    The thing that worries me is the fact that there appear to be a lot of MM's that have been changed by Apple because of this failing, but nothing is ever done by them to correct the problem.

     

    Cheers

     

    altv

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