rob_ps2007

Q: I have a problem, I need to unlock the mac becouse, I locked my mac for lost, and now I can't unlock

I have a problem, I need to unlock the mac becouse, I locked my mac for lost, and now I can't unlock

MacBook Air, OS X Mavericks (10.9.1)

Posted on Jan 13, 2014 5:37 PM

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Q: I have a problem, I need to unlock the mac becouse, I locked my mac for lost, and now I can't unlock

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  • by FoxFifth,

    FoxFifth FoxFifth Jan 14, 2014 9:25 AM in response to rob_ps2007
    Level 7 (26,897 points)
    iPhone
    Jan 14, 2014 9:25 AM in response to rob_ps2007

    The following information from http://support.apple.com/kb/TS4006  may help:

     

    Issues with Lost Mode or Lock and your passcode

    Devices are locked with your current passcode. If you have no passcode on your device, you will be asked to create one.

    Some configurations may allow for a four digit passcode lock, but require that it be more secure (for example, it can't be something like "1234"). If the new passcode lock you are attempting to apply does not adhere to the restrictions in place on your device, the passcode lock will not be changed, but your device will lock (with its existing passcode).

    Only Apple retail stores or Apple Authorized Service Providers can unlock computers protected by a firmware password, such as passwords set with Find My Mac.

    If you cannot remember the firmware password for your computer, schedule a service appointment with either anApple Retail Store or an Apple Authorized Service Provider. If you plan to visit an Apple Retail store, make areservation at the Genius Bar (only available in some countries).