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Mail keeps asking for password

357 Views 9 Replies Latest reply: Apr 1, 2014 8:16 AM by Changayi RSS
John Bevan Level 1 Level 1 (15 points)
Currently Being Moderated
Jan 13, 2014 6:54 AM

Today, my wife's Mail on her iMac keeps asking for smtp password and won't send mail (although it will receive mail). When I enabled her mail account on my laptop, it sent mail without asking for the password.

I restarted Mail — no change

I restarted her computer — no change.  Still can't send mail.   Couldn't even forward mail she just received.

I'm stumped for what to do.

  • nbar Level 5 Level 5 (6,490 points)
    Currently Being Moderated
    Jan 13, 2014 7:00 AM (in response to John Bevan)

    That password is the same as her email password. What happens when she enters the password?

  • seventy one Level 6 Level 6 (8,480 points)
    Currently Being Moderated
    Jan 13, 2014 8:08 AM (in response to John Bevan)

    Can't tell where you are from, John.   Can you tell us which ISP you are using, your location and if your Mail provision is the same.

     

    Here in the UK there are one or two problem providers at the moment.

  • seventy one Level 6 Level 6 (8,480 points)
    Currently Being Moderated
    Jan 13, 2014 11:46 AM (in response to John Bevan)

    You don't mention it John, but you need to talk to your ISP.    Because I am over here I have no idea of the attention these people will give you over there.  If I pick up the phone the ISP will move heaven and earth to sort it ... and I'm nothing special.   It is just a differnece in approach, I suppose.

  • seventy one Level 6 Level 6 (8,480 points)
    Currently Being Moderated
    Jan 14, 2014 5:47 AM (in response to John Bevan)

    Well that's good news.  Can't for the life of me understand why it just needed a new account but I can understand your comments about telephone centres in Asia.   Fortunately some of our ISPs seem proud to sell their services on the use of British call centres.

  • Changayi Level 1 Level 1 (0 points)
    Currently Being Moderated
    Apr 1, 2014 8:16 AM (in response to John Bevan)

    Hi Mate,

    Have you solved this email problem?

    Regards,

    Changayi.

     

    <Email Edited by Host>

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