HT201570: Find the serial number of your iPod
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Q: my iPod classic stopped working with error showing red circle with red cross in the middle
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Jan 14, 2014 8:49 AMby norm123,Hello skimcd
If you get the Red X on your iPod, then follow the steps in the article below to resolve that issue.
http://support.apple.com/kb/ts1463
Restore iPod from Disk Mode
- Disconnect iPod from your computer.
- Manually put iPod into Disk Mode.
- Open the latest version of iTunes and connect iPod.
- Restore iPod.
Regards,
-Norm G.
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Jan 25, 2014 2:32 PMby norm123,Hey skimcd
As long as it has power it should get you to the troubleshooting steps. If not the next step would be to use another one of Apple's support resources.
https://getsupport.apple.com/GetproductgroupList.action
-Norm G.
