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Mail auto redirecting one account to another; Emails older than 1/5/14 missing from Inbox

227 Views 2 Replies Latest reply: Jan 14, 2014 10:10 AM by corchard RSS
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Jan 12, 2014 12:02 PM

On our MacBook Pro running 10.6.8 Snow Leopard, using Apple's Mail 4.6 (1035),  my wife's Mail account began experiencing two problems, one starting about 2 weeks ago, the other just recently noticed.

 

She uses IMAP to download her primary account from DirectNIC.   This account syncs the Inbox with her iPad Air.  She also POPS mail from a secondary account from WebHostingHub.

 

1.  About 2 weeks ago, emails received by her primary account starting being automatically copied and redirected to her secondary account.  Thus, when she uses the "Get Mail" button (or her mail is automatically downloaded), she ends up with two copies of every email in her Inbox, and the ones in her primary account are automatically marked as read. 

 

She does not have any rules in Mail, nor does she have any email forwarders in her DirectNIC or POP settings.  We can not figure out how this automatic forwarding started or how to turn it off.  We have rebuilt the Inboxes for both her primary and secondary accounts. 

 

2. Yesterday my wife noticed that her Inbox for her primary account is missing emails she had in there that were older than January 5, 2014.  All older emails that had previously been in her Inbox are now gone, and we can not find where they went.  We have not made any changes to her Inbox's behavior, and she was barely using even 1% of her quota on her primary email's IMAP server at DirectNIC.

 

Any clues about how to fix any of the above would be welcome.

 

Charlie

MacBook Pro, Mac OS X (10.6.8)

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