TS1382: iPod troubleshooting basics and service FAQ

Learn about iPod troubleshooting basics and service FAQ
jhall69h

Q: how can I unlock my phone lost password????

Please help my son locked his ipod  and forgot password????

Posted on Jan 12, 2014 2:12 PM

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Q: how can I unlock my phone lost password????

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  • by judysings,

    judysings judysings Jan 14, 2014 12:25 PM in response to jhall69h
    Community Specialists
    Jan 14, 2014 12:25 PM in response to jhall69h

    Hi jhall69h,

     

    Welcome to the Support Communities!  The following article should help you with this:

     

    iPod: How to use the Screen Lock

    http://support.apple.com/kb/HT1350

     

    Unlocking iPod

     

    You can unlock iPod in one of two ways:

    • Enter the combination on iPod using the same controls you used to set the combination. If you do not enter the correct combination, the digits onscreen flash red. When you enter the combination correctly, iPod will unlock and return you to the last viewed screen.
    • Connect iPod to the primary computer you use it with (the first one iPod synced with), and open iTunes. When you disconnect iPod from the computer, it will no longer be locked.

    If you can't unlock iPod using either of these methods, you can restore your iPod to factory settings. Please note that this will erase all data on your iPod. Afterwards, you can add your music and data back to iPod.

     

     

    Cheers,

     

     

    - Judy