HT201263: If you can't update or restore your iPhone, iPad, or iPod touch

Learn about If you can't update or restore your iPhone, iPad, or iPod touch
jdoc67

Q: Forgot password and did restore but it didn't work

I forgot my password and did a restore on my iphone through itunes but is still telling me I need a password for my phone.  I need other options please!

iPhone 4

Posted on Jan 14, 2014 6:31 PM

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Q: Forgot password and did restore but it didn't work

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  • Helpful answers

  • by AnaMusic,Helpful

    AnaMusic AnaMusic Jan 14, 2014 6:31 PM in response to jdoc67
    Level 9 (57,213 points)
    Jan 14, 2014 6:31 PM in response to jdoc67

    See Here  >  http://support.apple.com/kb/HT1808

     

    You may need to try this More than Once...  Be sure to Follow ALL the Steps..

     

    jdoc67 wrote:

     

    but is still telling me I need a password for my phone.

     

    Then you have not entered Recovery Mode...

     

    Try again... Take your time... Pay particular attention to Steps 3 and 4 in the above link

     

    Some users have reported as many as 8 or 9 attempts were necessary before success

  • by Ralph Landry1,

    Ralph Landry1 Jan 14, 2014 6:32 PM in response to jdoc67
    Level 8 (41,782 points)
    Jan 14, 2014 6:32 PM in response to jdoc67

    You need to restore via recovery mode by following the instructions in the article you reference...you may need to do that more than once to succeed.

  • by Lawrence Finch,

    Lawrence Finch Lawrence Finch Jan 14, 2014 6:35 PM in response to jdoc67
    Level 8 (37,876 points)
    Mac OS X
    Jan 14, 2014 6:35 PM in response to jdoc67

    jdoc67 wrote:

     

    I forgot my password and did a restore on my iphone through itunes but is still telling me I need a password for my phone.  I need other options please!

    Is it asking for your unlock passcode or for the passcode for your Apple ID? If you have iOS 7 on the phone and you enabled Find my iPhone your phone is activation locked. You need to enter the Apple ID and passcode that was used to set up iCloud on the phone.

  • by egstagg,

    egstagg egstagg Jun 29, 2016 8:19 AM in response to jdoc67
    Level 1 (8 points)
    Jun 29, 2016 8:19 AM in response to jdoc67

    with iPhone connected, check Encrypt, add a password, then use that password for Restore. It worked for me.

  • by nikipaige,

    nikipaige nikipaige Jul 4, 2016 8:02 PM in response to jdoc67
    Level 1 (4 points)
    Jul 4, 2016 8:02 PM in response to jdoc67

    Options that seem to have worked for others are old Apple ID passwords or removing symbols from passwords. However the quickest way that worked for me was leaving the phone connected to itunes and pressing and holding the power and home buttons simultaneously to restart the phone. The iPhone then synced with itunes normally.