HT203517: iCloud: Troubleshooting Documents in the Cloud

Learn about iCloud: Troubleshooting Documents in the Cloud
CandiceJ4

Q: Our Apple ID has changed and it will not switch over to the new ID on ICloud on my phone.  I cannotall over with ICloud?

Our Apple ID has changed and it will not switch over to the new ID on ICloud on my phone.   I cannot switch the ID on ICloud at all.  Do I need to delete that ICloud account and start over again?

iPhone 5s, iOS 7.0.4

Posted on Jan 15, 2014 5:50 PM

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Q: Our Apple ID has changed and it will not switch over to the new ID on ICloud on my phone.  I cannotall over with ICloud?

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  • by randers4,

    randers4 randers4 Jan 15, 2014 5:57 PM in response to CandiceJ4
    Level 9 (62,886 points)
    Jan 15, 2014 5:57 PM in response to CandiceJ4

    To change the iCloud ID you have to go to Settings>iCloud, tap Delete Account, provide the password for the old ID when prompted to turn off Find My iPhone, then sign back in with the ID you wish to use.  If you don't know the password for your old ID, or if it isn't accepted, go to https://appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID.  Click edit next to the primary email account, change it back to your old email address and save the change.  Then edit the name of the account to change it back to your old email address.  You can now use your current password to turn off Find My iPhone on your device, even though it prompts you for the password for your old account ID. Then save any photo stream photos that you wish to keep to your camera roll.  When finished go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud).  Next, go back to https://appleid.apple.com and change your primary email address and iCloud ID name back to the way it was.  Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.