Skip navigation

Cannot access internet or wifi

148 Views 3 Replies Latest reply: Jan 16, 2014 12:22 PM by gaberdine mac RSS
dennisfromk3 Calculating status...
Currently Being Moderated
Oct 25, 2013 12:16 PM

unable to connect to the internet through my router or by wifi at a public location.

iPad 2
  • pvonk Level 6 Level 6 (13,670 points)
    Currently Being Moderated
    Oct 25, 2013 12:55 PM (in response to dennisfromk3)



    Message was edited by: pvonk

  • Clyde77 Level 4 Level 4 (2,695 points)
    Currently Being Moderated
    Oct 25, 2013 12:48 PM (in response to dennisfromk3)

    reset network settings

    settings- general- reset - reset network settings

    now reconnect to wifi

    settings - wifi- click network name - enter password - join

    Peace, Clyde

  • gaberdine mac Level 1 Level 1 (30 points)
    Currently Being Moderated
    Jan 16, 2014 12:22 PM (in response to dennisfromk3)

    Are you getting the login./registration page?


    If not, I believe I may have solved this:


    • When you can't log into public WiFi ...
    • with an iDevice…
    • because the Server times out ...
    • or the login/registration page just won't load ...


      ********Simply do this***********

    1. Go into settings> WiFi and tap the little info icon for the network you are trying to join
    2. If you see two slider buttons, these are the cause of your woes
    3. One says "Auto Join" (or similar) - you can leave this ON
    4. The second button is "Auto Login" - you must turn this OFF (slide it left so it is grey not green)
    5. Now go back and reselect the network.
    6. If the login page doesn't come up automatically, open a Safari window and enter any address
    7. Bingo!


    I have reproduced this issue and solution in 100% of the public WiFi spots which I could previously not access. Please not that I also have "Block Pop-Ups" turned OFF in Settings> Safari, though I do not know if this is a necessary step.


    I have filed a bug report with Apple. Feel free to contact them yourselves if this workaround works for you.

    Also, please mark this as "Solved" if it works for you so that others will know how to connect to public WiFi.


    Peace y'all


More Like This

  • Retrieving data ...

Bookmarked By (0)


  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.