John Bass1
Level 1 (5 points)

Q: OS X Mavericks not downloading

The indicator spins for about 15 seconds and stops...over, and over, and over each time I try. What's the problem?

If I can't get this OS what about something (anything) higher than 10.6.8.

MacBook Pro, OS X Mountain Lion (10.8.4), 10.6.8. It was Mountain Lion.

Posted on Jan 13, 2014 6:26 PM

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John Bass1

Q: OS X Mavericks not downloading

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  • Helpful answers

  • by jason269,

    jason269 jason269 Jan 16, 2014 12:37 PM in response to John Bass1
    Community Specialists
    Jan 16, 2014 12:37 PM in response to John Bass1

    Hello, John Bass1

     

    Thank you for visiting Apple Support Communities.

     

    Make sure to process and available updates for your computer prior to updating to Mac OS X 10.9.  I would check your application folder to see if Mavericks has already download and run the installer.  If the installer is not present and you are still experiencing issues, here is a troubleshooting article I would recommend going through when experiencing this issue. 

     

    Troubleshooting the Mac App Store

    http://support.apple.com/kb/TS3624

     

    Cheers,

     

    Jason H.

  • by John Bass1,

    John Bass1 John Bass1 Jan 16, 2014 1:09 PM in response to jason269
    Level 1 (5 points)
    Jan 16, 2014 1:09 PM in response to jason269

    I've run all the updates, verified my disk, repaired disk permissions and the same thing, so far is happening. I had a problem with File Vault corrupting and the Genius Bar ended up wiping the disk. I've rebuilt everything on the computer and upgrading to Mountain Lion didn't work off a disk either. Before the computer problem I had FCPX installed and working, and now I can't re-install because it says I need OS 9. After my first attempt with downloading OS 9, everytime I boot up I get an OS9 logo in the dock showing "paused." Something tried to happen, and I can't find anything in searching the files related to OS9. I end up dragging the icon, which looks to be half-shaded, off the dock to get rid of it.

    I'll check out the articles and see what I can do. Right now, it appears the computer can't (won't) go up to anything else. At least, that's the impression I get.

  • by Eric Root,

    Eric Root Eric Root Jan 16, 2014 1:30 PM in response to John Bass1
    Level 9 (71,896 points)
    iTunes
    Jan 16, 2014 1:30 PM in response to John Bass1

    If it is showing Paused in the Dock, you should be able to click the installer and Resume the download. Or go to your Applications folder and Resume it.

     

    In the Apple Store, look at the Purchases tab, and there should be an option to Resume.

  • by John Bass1,

    John Bass1 John Bass1 Jan 16, 2014 1:33 PM in response to Eric Root
    Level 1 (5 points)
    Jan 16, 2014 1:33 PM in response to Eric Root

    None of that is there.

  • by Eric Root,

    Eric Root Eric Root Jan 17, 2014 7:43 AM in response to John Bass1
    Level 9 (71,896 points)
    iTunes
    Jan 17, 2014 7:43 AM in response to John Bass1

    Try resetting the App Store.


    Reset       Learned from Old Toad

  • by bassvid,

    bassvid bassvid Jan 17, 2014 7:44 AM in response to John Bass1
    Level 1 (0 points)
    Jan 17, 2014 7:44 AM in response to John Bass1

    OK, I was able to install Lion, Mountain Lion, and am now downloading Mavericks. However, my purchased FCPX is no longer under the Purchased heading.

  • by Eric Root,

    Eric Root Eric Root Jan 17, 2014 8:28 AM in response to bassvid
    Level 9 (71,896 points)
    iTunes
    Jan 17, 2014 8:28 AM in response to bassvid

    There is troubleshooting and a contact link.


    Support