Currently Being ModeratedJan 16, 2014 2:23 PM (in response to Darcy1music)
First of all you don't want to create a new account (or delete one) for this issue.)
When you attempt to reset your password by sending the email it will either go to the name of the account (email) If you don't want to answer security questions. If you have a rescue email address set up it will only go to the rescue email. Links below explain how to reset password and about Rescue Email
If oyu're unable ot reset the password on your own you can speak with an AppleCare advisor on the phone. They need basic though sensitive informaiton over the phone. That's it! Number for AppleCare is below.
Please let us know!