Skip navigation

Windowserver Crash while using Microsoft Office

853 Views 2 Replies Latest reply: Jan 17, 2014 6:32 AM by MacCrazyMan1985 RSS
JasperValentijn Calculating status...
Currently Being Moderated
Nov 1, 2013 5:52 AM

Hello everyone,

 

This problem has ocurred several times over the past year and I can't seem to find any solution. That's why I hope some of you guys know what's the problem.

 

Whenever I have a Microsoft Office window opened (word, powerpoint etc.) and I open spaces (exposé) there's a 50% chance the computer freezes completely and after that it reboots. It seems to be a problem with the WindowServer thread and somehow it is linked with Microsoft Office. This is very annoying because I have lost loads of unsaved data while editing documents.

 

What I have tried to do so far:

  • Reinstall Microsoft Office
  • Reinstall OSX

 

This didn't help at all, so I haven't got a clue what to do next.

 

I have copied the crash log and inserted it below (I'm sorry for the huge amount of text):

 

-------------------------------------------------------------------------------- -----------------------------------------------

 

Anonymous UUID:       4FBFF25F-8DB2-20D1-02E9-489DCFC49932

 

 

Fri Nov  1 13:32:05 2013

panic(cpu 0 caller 0xffffff7f83568fac): "GPU Panic: [<None>] 5 3 7f 0 0 0 0 3 : NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xd2000000 0xffffff80a0ba6000 0x0a5480a2, D0, P3/4\n"@/SourceCache/AppleGraphicsControl/AppleGraphicsControl-3.4.12/src/Apple MuxControl/kext/GPUPanic.cpp:127

Backtrace (CPU 0), Frame : Return Address

0xffffff807738aea0 : 0xffffff8001222f69

0xffffff807738af20 : 0xffffff7f83568fac

0xffffff807738aff0 : 0xffffff7f81c1c53d

0xffffff807738b0b0 : 0xffffff7f81ce8d9e

0xffffff807738b0f0 : 0xffffff7f81ce8dfc

0xffffff807738b160 : 0xffffff7f81f6d5be

0xffffff807738b290 : 0xffffff7f81d0cd41

0xffffff807738b2b0 : 0xffffff7f81c2308d

0xffffff807738b360 : 0xffffff7f81c20bae

0xffffff807738b560 : 0xffffff7f81c224d7

0xffffff807738b630 : 0xffffff7f82b815bf

0xffffff807738b700 : 0xffffff7f82bab993

0xffffff807738b780 : 0xffffff7f82b93cc0

0xffffff807738b7e0 : 0xffffff7f82b945ba

0xffffff807738b830 : 0xffffff7f82b94934

0xffffff807738b8a0 : 0xffffff7f82b951a8

0xffffff807738b8e0 : 0xffffff7f82b621ca

0xffffff807738ba60 : 0xffffff7f82b91b20

0xffffff807738bb20 : 0xffffff7f82b60cb9

0xffffff807738bb70 : 0xffffff80016cc226

0xffffff807738bb90 : 0xffffff80016cd821

0xffffff807738bbf0 : 0xffffff80016cb28f

0xffffff807738bd40 : 0xffffff80012b6008

0xffffff807738be50 : 0xffffff8001226bb1

0xffffff807738be80 : 0xffffff80012139b5

0xffffff807738bef0 : 0xffffff800121e003

0xffffff807738bf70 : 0xffffff80012c921d

0xffffff807738bfb0 : 0xffffff80012f3e26

      Kernel Extensions in backtrace:

         com.apple.driver.AppleMuxControl(3.4.12)[A4934A66-0E30-36E9-984A-650481102449]@ 0xffffff7f8355b000->0xffffff7f8356dfff

            dependency: com.apple.driver.AppleGraphicsControl(3.4.12)[661E3C87-5B97-3272-88FF-B9BA9B6E2 4ED]@0xffffff7f83553000

            dependency: com.apple.iokit.IOACPIFamily(1.4)[045D5D6F-AD1E-36DB-A249-A346E2B48E54]@0xfffff f7f81b24000

            dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7f818ba000

            dependency: com.apple.iokit.IOGraphicsFamily(2.3.6)[38E388A5-92D6-3388-B799-F2498E582287]@0 xffffff7f81b78000

            dependency: com.apple.driver.AppleBacklightExpert(1.0.4)[E04639C5-D734-3AB3-A682-FE66694C66 53]@0xffffff7f83556000

         com.apple.nvidia.classic.NVDAResmanTesla(8.1.8)[0A1B6F41-168D-307A-BABD-162F3B3 C2786]@0xffffff7f81bcb000->0xffffff7f81e3afff

            dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7f818ba000

            dependency: com.apple.iokit.IONDRVSupport(2.3.6)[86BA68C6-18DD-30A1-ABF6-54597AD6C277]@0xff ffff7f81bbb000

            dependency: com.apple.iokit.IOGraphicsFamily(2.3.6)[38E388A5-92D6-3388-B799-F2498E582287]@0 xffffff7f81b78000

         com.apple.nvidia.classic.NVDANV50HalTesla(8.1.8)[3666E0FC-87C7-3329-BD8C-2F1ADE D100A4]@0xffffff7f81e45000->0xffffff7f820f1fff

            dependency: com.apple.nvidia.classic.NVDAResmanTesla(8.1.8)[0A1B6F41-168D-307A-BABD-162F3B3 C2786]@0xffffff7f81bcb000

            dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7f818ba000

         com.apple.GeForceTesla(8.1.8)[67BAF872-A238-3787-AB74-22297A51FE8F]@0xffffff7f8 2b4f000->0xffffff7f82c19fff

            dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7f818ba000

            dependency: com.apple.iokit.IONDRVSupport(2.3.6)[86BA68C6-18DD-30A1-ABF6-54597AD6C277]@0xff ffff7f81bbb000

            dependency: com.apple.iokit.IOGraphicsFamily(2.3.6)[38E388A5-92D6-3388-B799-F2498E582287]@0 xffffff7f81b78000

            dependency: com.apple.nvidia.classic.NVDAResmanTesla(8.1.8)[0A1B6F41-168D-307A-BABD-162F3B3 C2786]@0xffffff7f81bcb000

 

 

BSD process name corresponding to current thread: WindowServer

 

 

Mac OS version:

13A603

 

 

Kernel version:

Darwin Kernel Version 13.0.0: Thu Sep 19 22:22:27 PDT 2013; root:xnu-2422.1.72~6/RELEASE_X86_64

Kernel UUID: 1D9369E3-D0A5-31B6-8D16-BFFBBB390393

Kernel slide:     0x0000000001000000

Kernel text base: 0xffffff8001200000

System model name: MacBookPro6,2 (Mac-F22586C8)

 

 

System uptime in nanoseconds: 1184932570380

last loaded kext at 262904294067: com.apple.filesystems.msdosfs          1.9 (addr 0xffffff7f8366b000, size 65536)

last unloaded kext at 323635681200: com.apple.filesystems.msdosfs          1.9 (addr 0xffffff7f8366b000, size 57344)

loaded kexts:

com.apple.driver.AudioAUUC          1.60

com.apple.driver.AppleHWSensor          1.9.5d0

com.apple.driver.AGPM          100.14.11

com.apple.filesystems.autofs          3.0

com.apple.iokit.IOBluetoothSerialManager          4.2.0f6

com.apple.driver.AppleMikeyHIDDriver          124

com.apple.driver.AppleHDA          2.5.2fc2

com.apple.driver.AppleMikeyDriver          2.5.2fc2

com.apple.iokit.IOUserEthernet          1.0.0d1

com.apple.driver.AppleUpstreamUserClient          3.5.13

com.apple.GeForceTesla          8.1.8

com.apple.driver.AppleIntelHDGraphics          8.1.8

com.apple.Dont_Steal_Mac_OS_X          7.0.0

com.apple.driver.AppleSMCLMU          2.0.4d1

com.apple.driver.AppleHWAccess          1

com.apple.driver.AppleMuxControl          3.4.12

com.apple.driver.AppleLPC          1.7.0

com.apple.driver.AppleMCCSControl          1.1.12

com.apple.driver.AppleIntelHDGraphicsFB          8.1.8

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport          4.2.0f6

com.apple.driver.AppleSMCPDRC          1.0.0

com.apple.driver.ACPI_SMC_PlatformPlugin          1.0.0

com.apple.driver.SMCMotionSensor          3.0.4d1

com.apple.driver.AppleUSBTCButtons          240.2

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1

com.apple.BootCache          35

com.apple.driver.AppleUSBTCKeyboard          240.2

com.apple.driver.AppleUSBCardReader          3.3.5

com.apple.driver.AppleIRController          325.7

com.apple.iokit.SCSITaskUserClient          3.6.0

com.apple.driver.XsanFilter          404

com.apple.iokit.IOAHCIBlockStorage          2.4.0

com.apple.driver.AirPort.Brcm4331          700.20.22

com.apple.driver.AppleUSBHub          650.4.4

com.apple.driver.AppleAHCIPort          2.9.5

com.apple.iokit.AppleBCM5701Ethernet          3.6.9b9

com.apple.driver.AppleFWOHCI          4.9.9

com.apple.driver.AppleUSBEHCI          650.4.1

com.apple.driver.AppleSmartBatteryManager          161.0.0

com.apple.driver.AppleACPIButtons          2.0

com.apple.driver.AppleRTC          2.0

com.apple.driver.AppleHPET          1.8

com.apple.driver.AppleSMBIOS          2.0

com.apple.driver.AppleACPIEC          2.0

com.apple.driver.AppleAPIC          1.7

com.apple.driver.AppleIntelCPUPowerManagementClient          216.0.0

com.apple.nke.applicationfirewall          153

com.apple.security.quarantine          3

com.apple.driver.AppleIntelCPUPowerManagement          216.0.0

com.apple.AppleGraphicsDeviceControl          3.4.12

com.apple.kext.triggers          1.0

com.apple.iokit.IOSerialFamily          10.0.7

com.apple.driver.DspFuncLib          2.5.2fc2

com.apple.vecLib.kext          1.0.0

com.apple.iokit.IOAudioFamily          1.9.4fc11

com.apple.kext.OSvKernDSPLib          1.14

com.apple.iokit.IOSurface          91

com.apple.nvidia.classic.NVDANV50HalTesla          8.1.8

com.apple.nvidia.classic.NVDAResmanTesla          8.1.8

com.apple.iokit.IOBluetoothFamily          4.2.0f6

com.apple.iokit.IOFireWireIP          2.2.5

com.apple.driver.AppleHDAController          2.5.2fc2

com.apple.iokit.IOHDAFamily          2.5.2fc2

com.apple.driver.AppleBacklightExpert          1.0.4

com.apple.driver.AppleGraphicsControl          3.4.12

com.apple.driver.AppleSMBusPCI          1.0.12d1

com.apple.driver.AppleSMBusController          1.0.11d1

com.apple.iokit.IONDRVSupport          2.3.6

com.apple.iokit.IOGraphicsFamily          2.3.6

com.apple.iokit.IOBluetoothHostControllerUSBTransport          4.2.0f6

com.apple.driver.IOPlatformPluginLegacy          1.0.0

com.apple.driver.IOPlatformPluginFamily          5.5.1d27

com.apple.driver.AppleSMC          3.1.6d1

com.apple.driver.AppleUSBMultitouch          240.6

com.apple.iokit.IOSCSIBlockCommandsDevice          3.6.0

com.apple.iokit.IOUSBMassStorageClass          3.6.0

com.apple.iokit.IOUSBHIDDriver          650.4.4

com.apple.driver.AppleUSBMergeNub          650.4.0

com.apple.driver.AppleUSBComposite          650.4.0

com.apple.iokit.IOSCSIMultimediaCommandsDevice          3.6.0

com.apple.iokit.IOBDStorageFamily          1.7

com.apple.iokit.IODVDStorageFamily          1.7.1

com.apple.iokit.IOCDStorageFamily          1.7.1

com.apple.iokit.IOAHCISerialATAPI          2.6.0

com.apple.iokit.IOSCSIArchitectureModelFamily          3.6.0

com.apple.iokit.IO80211Family          600.34

com.apple.iokit.IOUSBUserClient          650.4.4

com.apple.iokit.IOAHCIFamily          2.6.0

com.apple.iokit.IOEthernetAVBController          1.0.3b3

com.apple.driver.mDNSOffloadUserClient          1.0.1b4

com.apple.iokit.IONetworkingFamily          3.2

com.apple.iokit.IOFireWireFamily          4.5.5

com.apple.iokit.IOUSBFamily          650.4.4

com.apple.driver.AppleEFINVRAM          2.0

com.apple.driver.AppleEFIRuntime          2.0

com.apple.iokit.IOHIDFamily          2.0.0

com.apple.iokit.IOSMBusFamily          1.1

com.apple.security.sandbox          278.10

com.apple.kext.AppleMatch          1.0.0d1

com.apple.security.TMSafetyNet          7

com.apple.driver.AppleKeyStore          2

com.apple.driver.DiskImages          371.1

com.apple.iokit.IOStorageFamily          1.9

com.apple.iokit.IOReportFamily          21

com.apple.driver.AppleFDEKeyStore          28.30

com.apple.driver.AppleACPIPlatform          2.0

com.apple.iokit.IOPCIFamily          2.8

com.apple.iokit.IOACPIFamily          1.4

com.apple.kec.corecrypto          1.0

com.apple.kec.pthread          1

Model: MacBookPro6,2, BootROM MBP61.0057.B0F, 2 processors, Intel Core i7, 2.66 GHz, 4 GB, SMC 1.58f17

Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB

Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 512 MB

Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80AD, 0x484D54313235533654465238432D47372020

Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80AD, 0x484D54313235533654465238432D47372020

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.106.98.100.22)

Bluetooth: Version 4.2.0f6 12982, 3 services, 23 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en1

Serial ATA Device: ST9500420AS, 500,11 GB

Serial ATA Device: MATSHITADVD-R   UJ-898

USB Device: Hub

USB Device: Apple Internal Keyboard / Trackpad

USB Device: BRCM2070 Hub

USB Device: Bluetooth USB Host Controller

USB Device: Internal Memory Card Reader

USB Device: Hub

USB Device: IR Receiver

USB Device: Built-in iSight

Thunderbolt Bus:

MacBook Pro, OS X Mavericks (10.9)

Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.