derKlecks

Q: Massive problem with audio interface

Hi there.

 

I recently bought a brandnew iMac 27" Haswell i7. I encountered problems with my Focusrite Scarlett 18i8 audio interface. These are buzzing, clicking and noise immediately or after 3 minutes or so. I tried everything, re-installed the driveres several times, nothing, really nothing worked.

 

Then I bought an RME Babyface audio interface - and guess what? It's the same problem. I also have a massive sound noise after some minutes or the recording channel in Garage Band drops completely.

 

What is wrong here? I already tried using a different power plug, tried all USB ports, turned off WiFi, HDD sleep mode, etc. Nothing worked.

 

Do you have an idea?

 

I appeciate your help,

Adrian.

iMac (27-inch, Late 2013), OS X Mavericks (10.9)

Posted on Oct 25, 2013 1:29 PM

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Q: Massive problem with audio interface

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  • by actraiser75,

    actraiser75 actraiser75 Jan 16, 2014 6:52 AM in response to derKlecks
    Level 1 (0 points)
    Jan 16, 2014 6:52 AM in response to derKlecks

    For your Information, I got the following support email by Allen & Heath which confirms the USB3-issue and that this is something the manufacturers have to take care of:

     

    "

    Thanks for the message.

    We have identified issues with some, not all recent USB3 mac models.

    The software team are working on a fix and it will be rolled out in a future firmware update.

    I'm sorry I cannot give you a timescale for release but please be assured we are aware on the issue and working on a fix to resolve it."

     

    -act



  • by hankboomer,

    hankboomer hankboomer Jan 16, 2014 7:15 AM in response to actraiser75
    Level 1 (0 points)
    Jan 16, 2014 7:15 AM in response to actraiser75

    actraiser .. i really have doubts for the USB 3 explanation, i plug a POD XT (line 6) and it works perfectly, if USB 3 was responsible i should have the same problem than with my presonus sound card ?

     

    i also repeat guys, try to record your voice or an instrument with the internal microphone ... terrible ...

  • by BiggusDikkus,

    BiggusDikkus BiggusDikkus Jan 16, 2014 8:07 AM in response to hankboomer
    Level 1 (5 points)
    Jan 16, 2014 8:07 AM in response to hankboomer

    Hey hankboomer,

     

    I did experiment with just internal mic, recording into Garageband.

    No problem. Sounds like a built in mic.

     

    While I was at it, I also plugged in an MXL USB.006 condenser.

    No problem.

     

    I'll leave it plugged in while I'm out of the office for a few hours and check again.

     

    (15" MBPr 2.6 quad i7, 16G Ram, 1TB Flash, Nvidia)

  • by hankboomer,

    hankboomer hankboomer Jan 16, 2014 8:26 AM in response to BiggusDikkus
    Level 1 (0 points)
    Jan 16, 2014 8:26 AM in response to BiggusDikkus

    many Tanx BiggusDikkus

     

    interesting testimony this tends to prove problem comes from fusion drive thing ...

     

    i am so **** disapointed and frustrated not being able to play music !!!!!

  • by BiggusDikkus,

    BiggusDikkus BiggusDikkus Jan 16, 2014 8:32 AM in response to hankboomer
    Level 1 (5 points)
    Jan 16, 2014 8:32 AM in response to hankboomer

    Definitely connect with AppleCare and submit bug report at apple.com/feedback

  • by quattroquarti,

    quattroquarti quattroquarti Jan 17, 2014 5:04 AM in response to XCellMusic
    Level 1 (0 points)
    Jan 17, 2014 5:04 AM in response to XCellMusic

    New version of 10.9.2 beta has been released in the last 24 hours.

    Any news about 10.9.2 beta 2 and Fusion Drive bug?

  • by SweFrank,

    SweFrank SweFrank Jan 17, 2014 5:07 AM in response to quattroquarti
    Level 1 (0 points)
    Jan 17, 2014 5:07 AM in response to quattroquarti

    Is there a new version of the Beta?

  • by quattroquarti,

    quattroquarti quattroquarti Jan 17, 2014 5:16 AM in response to SweFrank
    Level 1 (0 points)
    Jan 17, 2014 5:16 AM in response to SweFrank

    Yes!

    Here the news (in italian)

    Http://www.saggiamente.com/2014/01/17/mavericks-e-ancora-da-perfezionare-esce-la -10-9-2-build-13c39/

  • by Strad43,

    Strad43 Strad43 Jan 17, 2014 6:39 AM in response to quattroquarti
    Level 1 (10 points)
    Jan 17, 2014 6:39 AM in response to quattroquarti

    I installed the 10.9.2 beta that was linked from this forum. Prior to this, I could not record audio successfully in any application -- Pro Tools, Camtasia, ScreenFlow, GarageBand. Today, I seem to be able to record in Camtasia, ScreenFlow, and GarageBand but NOT in Pro Tools. I tried recording to the internal drive as well as setting the disk allocation folders to an external USB 3 drive. In Pro Tools, I am getting the same errors as before--underflow, overrun. So this 10.9.2 bet has NOT improved my experience with Pro Tools, but I am hopeful that I can continue to record audio through my Mbox 3 while creating screencasts in Camtasia and ScreenFlow as it is important to my work in education. If I can record and edit audio in GarageBand for now, it will suffice as I am essentially only recording speech. If I were using this workstation for music sessions it would be a disaster.

     

    My rig:

    Late 2013 iMac, 27", i7 3.5, 1TB Fusion Drive, 16GB RAM

    Mbox 3 Pro

    Pro Tools 11.1

     

    Anyone else have success in Pro Tools with the 10.9.2 beta?

  • by hankboomer,

    hankboomer hankboomer Jan 17, 2014 6:46 AM in response to Strad43
    Level 1 (0 points)
    Jan 17, 2014 6:46 AM in response to Strad43

    Strade, have you tried the internal microphone with photobooth ? just to see if there are statics and other metalic noise ?

  • by quattroquarti,

    quattroquarti quattroquarti Jan 17, 2014 6:50 AM in response to Strad43
    Level 1 (0 points)
    Jan 17, 2014 6:50 AM in response to Strad43

    There is a new 10.9.2 beta now, but it's only for developers.

    Any news about this last beta?

  • by dbost,

    dbost dbost Jan 17, 2014 8:42 AM in response to derKlecks
    Level 1 (0 points)
    Jan 17, 2014 8:42 AM in response to derKlecks

    I found one fix, not sure if it will solve problems but solved mine. I am like most here with a relatively new iMac from last year times of RAM fast processor and after upgrading to Mavericks have experienced exactly the issues listed in this thread. I spent an exhaustive time looking for any irregularities ended up reinstalling the system added a new user and talking with folks at Apple.

     

     

    I finally found by simply deleting the application Boom (Globaldelight) solved every single audio problem I was having. There seems to be pretty large group of people using Boom experiencing the same things. The application seems to suck up processor and thereby causes delays and other audio issues. I have loved using this sound app, but it is simply not worth it given the audio issues system wide it causes.

     

    Hope this helps,

    Dylan

  • by Strad43,

    Strad43 Strad43 Jan 17, 2014 10:04 AM in response to hankboomer
    Level 1 (10 points)
    Jan 17, 2014 10:04 AM in response to hankboomer

    I haven't yet. But I should change what I reported earlier today. While I am able to record in other applications without crashes, unfortunately there are clicks and pops as others have reported. So 10.9.2 is making my rig slightly more functional but I still can't use it successfully in any application. I seem to be able to run anything I want successfully when I boot from my external USB drive, which is fine but not a workaround I want to use for long.

  • by actraiser75,

    actraiser75 actraiser75 Jan 17, 2014 10:43 AM in response to quattroquarti
    Level 1 (0 points)
    Jan 17, 2014 10:43 AM in response to quattroquarti

    I installed the latest Beta but it did not change anything for me - but I am sure my problem (USB3-related) needs to be fixed by the audio device manufacturer as mentioned in earlier posts.

     

    -act

  • by Thedirtydivine,

    Thedirtydivine Thedirtydivine Jan 17, 2014 12:10 PM in response to actraiser75
    Level 1 (0 points)
    Jan 17, 2014 12:10 PM in response to actraiser75

    Hey, thought i'd post this potential fix.

     

    Just got my first macbook pro (15" retina with Mavericks- brand new) so am completely new to this apple game. Am using an Motu 8pre which uses firewire 400 which Im connecting via thunderbolt adapter with firewire 400 to 800 cable. Downloaded latest supported drivers from Motu and plugged it all in. The result was horrible 8 bit style distortion which lead me to this thread. I called Apple tech support who were very nice but couldnt fix anything and had no idea why. Things they walked me through were stuff like power reboots and memory reboots, driver reinstallation etc. I borrowed my girlfriend's audio interface (Presonus firepod fp-10) to try and eliminate factors such as the adapter/cable/drivers etc. On the presonus site the drivers they provide arent even compatible with mountain lion but i downloaded them anyway and it worked perfectly!! So I went back to the Motu site and downloaded outdated older drivers and....perfect sound!!! No problems!!

     

    Long story short: try installing old drivers for your particular audio interface (especially if on Mavericks).

    Hope this is of some help to somebody... Good luck

     

    Tim

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