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iPhone 5 wifi issues

1444296 Views 4,653 Replies Latest reply: Apr 5, 2014 1:09 PM by intuitionist RSS Branched to a new discussion.
  • intuitionist Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 6, 2014 8:11 PM (in response to tobifs)

    Hi cstrayer,

     

    I thank you so much for your input.  I am very glad you iphone 5 is working again.  Allow me to share your input to other iphone 5 users experiencing the same lack of wi-fi connectivity.

     

    You have a Happy New Year,

     

    intuitionist

  • dbsapphire Calculating status...
    Currently Being Moderated
    Jan 6, 2014 9:07 PM (in response to Manolisve)

    Hi Manolisve, How to  change the DNS of iphone connection to 8.8.8.8?does it works only for US only or worldwide?I'm in Indonesia thanks...

  • Sk8Dreams Level 3 Level 3 (840 points)
    Currently Being Moderated
    Jan 7, 2014 8:23 AM (in response to cstrayer)

    cstrayer - Did you restore your phone as new?  That is, not from a backup?  After my conversation with the Apple tech, I am half convinced that it is a software issue.  I'm on my third 5, and if it happens again, even within the 90 day warranty period, I've got to restore as new before going back to Apple.  Hoping it doesn't come to that.

  • cstrayer Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 7, 2014 8:30 AM (in response to Sk8Dreams)

    Sk8Dreams - I did nothing else besides install the AirPort (got rid of the Linksys) I did not restore, nor reset network settings (although I had done this previously before the failed Apple Store visit)... Interesting that you feel it's a software issue - I feel that because the phones work for a period of time - then go "bad" that it is a failed hardware issue the is systemic in the iPhone 5's... either way, I know the AirPort fixed the issue for me - good luck!

     

    I still think it's ridiculous that bc of their unwillingness to address the issue (either software or hardware) the WE have to figure out ways to make their product work!

  • Sk8Dreams Level 3 Level 3 (840 points)
    Currently Being Moderated
    Jan 7, 2014 8:37 AM (in response to cstrayer)

    cstrayer - You are likely to have the problem on other wifi systems.  The phone should work with any router.  I tried 3 different routers with mine (I have a few anyway), and it did not work with any of them, nor did it do a decent job on friends' routers.  I am not at all sure that it's software, but simply admit the possibility.  It can also be a question of software/hardware interaction, and from the posts here, my guess is that we are seeing more than one problem with more than one cause.  If you don't have 70 apps, like I do, you should try restoring the phone as new and going back to your old router, or at least trying a friend's non-Apple router.  There is a ton of garbage on this thread from people who have not bothered to read much posted before they came here, and people who don't have a clue technically.  I'm a Windows person, and mainframe before that, so I would never call myself an expert, but I do have a grasp or basic computer concepts and programming tech.  Try another wifi system before you go away and get stuck with no wifi at a hotel or a friend's house.

  • ssiao Calculating status...
    Currently Being Moderated
    Jan 8, 2014 3:22 AM (in response to tobifs)

    My iPhone 5 is just out of the one-year warranty when I noticed the wifi issue.  Had three visits with the geniuses -

    First Visit:  They asked to do Network reset and Renew Lease at home (didn't work)

    Second Visit:  They restored as new (didn't work)

    Third Visit:  The manager (Chris, Lawrencevillle location, NJ) asked me to pay $269 to replace the phone since it was just out of warranty (by 2 months). 

     

    My response: I politely told him that this is a known widespread wifi issue with iPhone 5, so Apple should voluntarily recall all defective units.

     

    His response: it would be unfair to people who buys the extended warranty and that I should have bought it. 

     

    My response: the extended warranty is for accidents or for unique problems with the unit.  Not for units where thousands of people are complaining about the same issue (just this post has millions of views).  I'm willing to take a risk and pay the price, for instance, I paid full price for the previous out-of-warranty Iphone 4 which was damaged because of my fault (jumped into the pool with it.LOL.). I didn't ask Apple to replace it, but went straight to AT&T to get a new contract and phone.  Since this phone is in pristine condition with no accidents, it looks like the defective antenna must have given in. So, it would be great if Apple takes responsibility and replaces it free of charge. I paid full price for it just 14 months ago and I expected it to last for at least two years!

     

    His response: Nope, can't do that.  My IPhone 5 is working fine.  There is no wifi issue with IPhone 5! 

     

    My response: Since you refuse to acknowledge the problem and not willing to help, I might have to look for alternatives to Apple when this contract expires.  I just won't be able to invest on unreliable Apple IPhone. 

     

    His response: Sorry, I can't help. 

     

    Conclusion - Of course, I was very disappointed. My gut felling is that Apple is not happy with the billions they make, they want to make tens of billions by forcing customers to pay $200+ more on extended warranties for their unreliable products.  No doubt, the ride was good so far, but will seriously look for Android phones now. Just like the mighty Roman Empire, I see Apple going down due to their arrogance and greed! 

  • Adarsh Krish Calculating status...
    Currently Being Moderated
    Jan 10, 2014 9:04 AM (in response to tobifs)

    I have restored my iphone 5 because of my iphone has not connected to wifi...........................I restored again it is not connecting to my wifi Apple lovers pls give me some suggestions

  • TJBUSMC1973 Level 5 Level 5 (4,720 points)
    Currently Being Moderated
    Jan 10, 2014 10:14 AM (in response to ssiao)

    ssiao wrote:


    My gut felling is that Apple is not happy with the billions they make, they want to make tens of billions by forcing customers to pay $200+ more on extended warranties for their unreliable products. 

    AppleCare costs $69 for two years of coverage.  And it also covers two years of technical phone support.

    AppleCare Plus is $99, and includes damage replacement for up to two incidents.

    The deductible for damage replacement under AppleCare Plus is $79.

     

    Say you have an iPhone 5S 64GB.  Retail price: $849.  You purchase AppleCare Plus.

    During the two year period, you end up needing to replace your iPhone 5S twice.  You spend $158 in deductibles.

     

    You've now spent $257 on the AppleCare Plus and the two deductibles.  And you've received $1698 in replacement products.  So far, you're up $1441.  Minus the original $849, that's still up $592.

     

    Now, add in the two years of over-the-phone troubleshooting assistance.  While you get 90 days of free assistance with the purchase of a new iPhone, after that, it costs $19 per call/issue for non-hardware related issues that are successfully resolved.  That can add up quickly.  Plus, Apple has to pay the Apple Support Advisors.    You could call in every month, get free assistance, and that would normally cost $399 for 21 out-of-pocket support sessions.

     

    So, how exactly is Apple making you spend $200+ on an extended warranty?  And how exactly is this warranty making them so much money, when you can end up getting $1698 worth of replacement products for $257?

  • ssiao Level 1 Level 1 (5 points)
    Currently Being Moderated
    Jan 10, 2014 10:54 AM (in response to TJBUSMC1973)

    My apologies for getting the extended warranty cost wrong.  I assumed it would be around the figure which I was asked to replace the phone.  I should have checked.  Personally, I nevery buy extended warranty on electronics, especially for a phone that we tend to replace every two years with the wireless contract. I also agree with the manager of the Apple store that it's unfair to folks who buy the extended warrantly, but my disagreement here is that this is not an isolated problem with the phone. If it had some unique problem, I would not have asked to replace for free to begin with.    

  • TJBUSMC1973 Level 5 Level 5 (4,720 points)
    Currently Being Moderated
    Jan 10, 2014 11:53 AM (in response to ssiao)

    ssiao wrote:

     

    My apologies for getting the extended warranty cost wrong.  I assumed it would be around the figure which I was asked to replace the phone.  I should have checked.  Personally, I nevery buy extended warranty on electronics, especially for a phone that we tend to replace every two years with the wireless contract. I also agree with the manager of the Apple store that it's unfair to folks who buy the extended warrantly, but my disagreement here is that this is not an isolated problem with the phone. If it had some unique problem, I would not have asked to replace for free to begin with.    

     

    The vast majority of iPhones do not have this issue.  While it's a known issue, it's not prevelant enough to warrant a broad stroke of changing the warranty policies.

     

    In this case, the Apple Care Protection Plan is not simply an 'extended warranty'.  It provides eight times as much technical support by phone as the standard coverage (24 months instead of 3 months), and the plus version has damage protection.  While most 'extended warranties' aren't a good value, in my opinion, the AppleCare is a wise investment.  It works out to 95 cents per week, or 13.5 cents per day.  To me, for a device I rely upon so much, that's fair.

     

    Your mileage may vary.

  • Sk8Dreams Level 3 Level 3 (840 points)
    Currently Being Moderated
    Jan 10, 2014 1:16 PM (in response to TJBUSMC1973)

    Adarsh Krish - Did you restore AS NEW, or from a backup?  If you restored from a backup, and the problem is software related, you simply reinstated the problem.

  • intuitionist Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 10, 2014 1:28 PM (in response to Adarsh Krish)

    Dear Adarsh Krish,

     

    I feel deeply about frustation, however, there have been several solutions found (some work while others do not due to either a hardware issue vs a software malfunction.)  I have been collecting relevant solutions since November 7th last year when I received my iphone 5 gold 8 GB and realized I had no wifi.  In my case just performing a "hard reset" (i.e. hold down on/off and home buttons at the same and then wait until iphone 5 fully restarts) fixed my wifi connectivityh problems, however, it does not work every time.  I am going to copy/paste the file, it contains seven pages.  If you dont see all of them just write a message for intuitionist at msn dot com 

    Good luck!

    intuitionist

     

    Dear mvish86,

     

    If your iphone 5 is not getting decent wi-fi at home I would advise you to first perform a "hard reset", i.e. hold down the on/off button (upper right hand corner) AND the Home Button (fingerprint scanner) at the same time until the phone restarts.  Let it restart completely, and check for wi-fi connectivity.  Second, make sure your router is isolated (about three to five feet AWAY from anything electrical (we are testing, if it works you can then place it a little closer to other devices.)  If need be you can try performing another hard  reset, remember your iphone 5 works somewhere else, hence it has got to be your location at home.

     

    You can even try to isolate the devices to a room where there are NO electrical equipment and then test your iphone.  Let's remember wi-fi is completely dependant on distance, wall materials, in other words if you live in a house that has any masonry exterior, or sheet metal on inside the roof, or anything of that sort, that is what would be killing the signal coming from outside the house to your router and then weakly broadcasting to your phone.

     

    I do hope these tips will give you a somewhat workable technique to allow you to enjoy your iphone 5 the way you expect it to.  In my case the same afternoon that I received my iphone 5, I activated it and started noticing very poor wi-fi connectivity (I have got a killer Motorola Surfboard AC modem/router, an Intellinet N access point they do sit close by though), and poor wi-fi nonetheless.  I got online, went to apple's website, read some forums, and found that this poor wi-fi connectivity on iphone 5's is common to many users.  People were doing all kind of things with ip addresses, changing routers, etc, etc.  Until I found a comment explaining what worked for him.  Guess what?  Perform a "hard reset" and viola! It worked for me as soon as I did the "hard reset" the very first time.  I do hope it works for you too.

     

    Your iphone 5s gold enthusiast,

     

    intuitionist   aka  Juan L. Blanco

     

     

    Apple Support Communities

    Re: iPhone 5 wifi issues

    created by Manolisve in Using iPhone - View the full discussion


    Hello guys, after several months of having the same issue , with iPhones 5 wifi. I found

      That if you change the DNS of your connection in the iPhone to 8.8.8.8 this problem is fixed... Bye bye

    · Using iPhone] - Re: iPhone 5 wifi issues [5y7v1i-5c2r7-ed5c0]‏

    Actions

    • Apple Support Communitie​s Updates (discussions-updates@apple.com)

      Add to contacts

      12/14/13

      To: intuitionist

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      Re: iPhone 5 wifi issues

      created by RGR028 in Using iPhone - View the full discussion


      I was having the same issue and found this post and followed the instructions.  Problem fixed and my phone now connects to my home Wifi instead of using my carriers data package.  This only took a few minutes to do, so I recomend giving it a try.  

       

       

      BioTonic

       

      Re: iPhone 5 wifi issues

       

      Aug 20, 2013 8:57 AM (in response to tobifs)

       

      For those of you who have this problem, follow these steps.

      1. 1. Change your router settings from  WPA2 - AES to WPA - TKIP. This will be the optimal setting for this issue.
      2. 2. On your iPhone go into Settings > General > Reset > Reset Network > Confirm.
      3. 3. For additional measures Update to Latest Firmware on Router and iPhone.
      4. 4. Enjoy.
      • For those of you who dont know how to do this, google it. If you are using a linksys or cisco router, you can type 192.168.1.1 in your web browser to acess the settings. The user name and password should be admin and admin. Navigate to wireless settings and change security type to WPA - TKIP.

       

      General Information on the Issue:

      The issue is caused by the iPhone 5 not playing well with the wireless security incription WPA2 - AES

      No WiFi Security - No Loss

      WEP - No Loss

      WPA-TKIP - No Loss

      WPA2-AES - 70% Loss.

       

       

       

       

       

       

       

       

       

       

       

       

       

       

       

      Sk8Dreams

      Re: iPhone 5 wifi issues

      Dec 20, 2013 10:49 AM (in response to intuitionist)

      I've been on this thread almost from the beginning, and have gotten my 5 replaced twice.  The second time, I only had 2 days left on my warranty.  If a hard reset works for you, you are very lucky. Nothing anyone says here is going to work for everyone, because there are a few phones with hardware issues.  If you think yours is one of them, you must take a few steps before going to the genius bar and asking for a replacement:

       

      1 - Try your phone on multiple wifi networks, using different routers, and different security protocols.  Keep a list of every one you try, and what the results are

       

      2 - Install Speedtest on your phone.  Turn off cellular, and run Speedtest.  Snap a screen shot of your results.

       

      3 - If you have tried everything (including updating to the latest iOS) and your phone's wifi is still unreliable, refuses to connect, drops the connection, or runs like mud, DO A RESTORE AS NEW.  This is a big pain in the neck, and depending on how much you have on your phone, can take up to 3 hours to get back to normal.  Copy all your pix off the phone, save all docs elsewhere, backup and sync.  Then do the restore as new.  DO NOT RESTORE FROM A BACKUP.  If that does not fix your issues - Make a video of your phone running speedtest next to a few other iPhones, iPads doing the same.  That was what got me my second replacement (credit goes to someone here who did that).

       

      4 - Apple will be very reluctant to replace a phone that has not been restored as new because the software environment (your iOS, installed apps, etc) can cause the wifi problems.  Don't lie about it, they can tell if you have done this or not.

       

       

     

    Re: iPhone 5 wifi issues

    Dec 31, 2013 2:47 PM (in response to aworo)

    I know, it's painful and it's making me angry. Every hotspot I've tryed works for 15 min then stops working. I'm now over in my data plan cause of this. Even at home now it says connected but won't do anything after few mins. I did hard reset just to have same thing. I have no idea about routers and stuff I just am like most and want to just connect. It's iPhone plain and simple but if u have an old one like my 3GS it has no issues. But we have 3 iPhone 5 phones and 2 don't like connecting the third one seems to work. This btw is my 4th cause I kept returning them cause of this issue.  This latest one came right from china to me. I'm just so frustrated I got this to do the same thing as my old one but it's 10 times worse. Every hotspot everyday and apple stopped talking with me and won't honour there gift they gave me which now I can't get. So to all the iPhone lovers I used to be, but  my contract upgrade is in less than a year and iPhone will be not one I choose next time. Cause a full year of this not working right makes me sad and angry

    • Like (0)
    • Level 1 (0 points)

    Megachiller

    Re: iPhone 5 wifi issues

    Dec 31, 2013 2:55 PM (in response to Megachiller)

    Oh the problem with apple is they dont know wats wrong, I spent to much of my time with this too

    Apple Support Communities

    Re: iPhone 5 wifi issues

    created by Megachiller in Using iPhone - View the full discussion


    I know, it's painful and it's making me angry. Every hotspot I've tryed works for 15 min then stops working. I'm now over in my data plan cause of this. Even at home now it says connected but won't do anything after few mins. I did hard reset just to have same thing. I have no idea about routers and stuff I just am like most and want to just connect. It's iPhone plain and simple but if u have an old one like my 3GS it has no issues. But we have 3 iPhone 5 phones and 2 don't like connecting the third one seems to work. This btw is my 4th cause I kept returning them cause of this issue.  This latest one came right from china to me. I'm just so frustrated I got this to do the same thing as my old one but it's 10 times worse. Every hotspot everyday and apple stopped talking with me and won't honour there gift they gave me which now I can't get. So to all the iPhone lovers I used to be, but  my contract upgrade is in less than a year and iPhone will be not one I choose next time. Cause a full year of this not working right makes me sad and angry

    Did this help? Go to the message, sign in, and reply

     

    Apple Support Communities

    Re: iPhone 5 wifi issues

    created by Knife01 in Using iPhone - View the full discussion


    Dear Dutchmafia,

    Impressed with controlled scenario test you performed, you may spent probably one or two hours doing that, unfortunatelly users are doing the work that apple engineers should do, and the worst thing is that apple is ignoring and care less this post and this problem, even I solve my problem replacing phone for a droid, some family members still stuck with this problem and can not take any action because are on contracts.

     

    I'm just curious if any apple employee take a look of discussion posts in their site or it's just a way to play with users making them think someday will get supported, a way to relief frustration, maybe?

     

    Apple, I'm really dissapointed, will you one day give support to your customers? if you haven't noticed we are a lot of them inquiring for it on this matter.

    Did this help? Go to the message, sign in, and reply

    Re: iPhone 5 wifi issues

    created by cstrayer in Using iPhone - View the full discussion


    I was having the same iPhone 5 problems as everyone else - my phone used to connect to the home WiFi but all of a sudden stopped. It also wouldn't connect to other WiFis that it had previously connected to before. I knew my network was working bc my iPad and other iPhones were connecting just fine.

     

    The thing is, this is the second iPhone to do this to me! The Apple store replaced the first one when I told them about the connection issue - didn't even bat and eye, kinda like they were expecting it. I went in today with my malfunctioning phone and was told it was out of warranty (don't get me started... a known hardware issue should be covered outside of the warranty) and would cost $300 to replace the phone.

     

    But get this - my phone could connect to the Apple Store WiFi!!!! So in one last ditch effort to try to fix the problem, I got an AirPort ($99) and now the phone connects to WiFi. With the network card in the phone defective/damaged it seems like the AirPort is sensitive enough for it??? IDK - at least I didn't have to sacrifice a chicken!

    Re: iPhone 5 wifi issues

    created by TJBUSMC1973 in Using iPhone - View the full discussion


    ssiao wrote:

     

    My gut felling is that Apple is not happy with the billions they make, they want to make tens of billions by forcing customers to pay $200+ more on extended warranties for their unreliable products. 

    AppleCare costs $69 for two years of coverage.  And it also covers two years of technical phone support.

    AppleCare Plus is $99, and includes damage replacement for up to two incidents.

    The deductible for damage replacement under AppleCare Plus is $79.

     

    Say you have an iPhone 5S 64GB.  Retail price: $849.  You purchase AppleCare Plus.

    During the two year period, you end up needing to replace your iPhone 5S twice.  You spend $158 in deductibles.

     

    You've now spent $257 on the AppleCare Plus and the two deductibles.  And you've received $1698 in replacement products. So far, you're up $1441.  Minus the original $849, that's still up $592.

     

    Now, add in the two years of over-the-phone troubleshooting assistance.  While you get 90 days of free assistance with the purchase of a new iPhone, after that, it costs $19 per call/issue for non-hardware related issues that are successfully resolved.  That can add up quickly.  Plus, Apple has to pay the Apple Support Advisors.    You could call in every month, get free assistance, and that would normally cost $399 for 21 out-of-pocket support sessions.

     

    So, how exactly is Apple making you spend $200+ on an extended warranty?  And how exactly is this warranty making them so much money, when you can end up getting $1698 worth of replacement products for $257?

     

     

  • Covelina Calculating status...
    Currently Being Moderated
    Jan 18, 2014 9:30 AM (in response to tobifs)

    I had experience the some WiFi connection problems.

     

    First, my iphone 5 cannot found any WiFi spots especially Unifi ( house, hostel, restaurant/cafe, university, neighnour, friends' house). Thus i cannot check the WiFi details as it is not even shown at the first place.

     

    Second, in extrembly lucky situation, it FINALLY able to connect to WiFi but will disconnected after 10 seconds.

     

    Any suggestions on solving this issue? >.<

     

    As other devices ( iphone 4s, iphone 5, blackberry phone, iPad, Samsung, Macbook, even my own normal laptop) are working fine under the same WiFi spots, I strongly suspect that it is my iphone 5 problem.

    But, the weird part is it can be connected to the WiFi at the Machines Repairing Center.

     

    I had contracted my WiFi network contractor & follow their instructions in fixing the networks. However, the results remain unchanged. My iphone 5 is the only device which cannot connect WiFi.

     

    I had also tried hard reset, reset network setting, on & off devices but the problem still unsolved after consulting my friend whp used to work at Machines.

     

    The problem happened after i update my phone to iOS 7.

    Is it related ? But why my mum's iphone 5 still working fine after the software update?

     

    -------------------------------------------------------------------------------- ----------------------------------------------------------------

    Information:

    Location: Malaysia

    Phone Model: iPhone 5 (64 GB)

    Software: iOS 7.0.4

  • intuitionist Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 18, 2014 5:36 PM (in response to tobifs)

    Dear Covelina,

     

    Many iphone 5 users have experienced lack of wifi connectivity, intermitent, or no connection at all.  When I received my iphone 5 Gold 16 GB last November, I registered it and NO wifi (even though I own a Motorola AC Gigabit wireless router. 

     

    I logged in apple.com, read some forums and realzed this was a wide spread issue.  I replicated one solution which you have already done, i.e. "hard reset" the iphone 5.  It worked for me, however, it does not work everytime.  I have collected several solutions by different users which I will attach by pasting it into this reply.  If it cuts off in the middle, just post the last line, and I will repost the remainder.

     

    Good Luck,  intuitionst

     

    Dear mvish86,

     

    If your iphone 5 is not getting decent wi-fi at home I would advise you to first perform a "hard reset", i.e. hold down the on/off button (upper right hand corner) AND the Home Button (fingerprint scanner) at the same time until the phone restarts.  Let it restart completely, and check for wi-fi connectivity.  Second, make sure your router is isolated (about three to five feet AWAY from anything electrical (we are testing, if it works you can then place it a little closer to other devices.)  If need be you can try performing another hard  reset, remember your iphone 5 works somewhere else, hence it has got to be your location at home.

     

    You can even try to isolate the devices to a room where there are NO electrical equipment and then test your iphone.  Let's remember wi-fi is completely dependant on distance, wall materials, in other words if you live in a house that has any masonry exterior, or sheet metal on inside the roof, or anything of that sort, that is what would be killing the signal coming from outside the house to your router and then weakly broadcasting to your phone.

     

    I do hope these tips will give you a somewhat workable technique to allow you to enjoy your iphone 5 the way you expect it to.  In my case the same afternoon that I received my iphone 5, I activated it and started noticing very poor wi-fi connectivity (I have got a killer Motorola Surfboard AC modem/router, an Intellinet N access point they do sit close by though), and poor wi-fi nonetheless.  I got online, went to apple's website, read some forums, and found that this poor wi-fi connectivity on iphone 5's is common to many users.  People were doing all kind of things with ip addresses, changing routers, etc, etc.  Until I found a comment explaining what worked for him.  Guess what?  Perform a "hard reset" and viola! It worked for me as soon as I did the "hard reset" the very first time.  I do hope it works for you too.

     

    Your iphone 5s gold enthusiast,

     

    intuitionist   aka  Juan L. Blanco

     

     

    Apple Support Communities

    Re: iPhone 5 wifi issues

    created by Manolisve in Using iPhone - View the full discussion


    Hello guys, after several months of having the same issue , with iPhones 5 wifi. I found

      That if you change the DNS of your connection in the iPhone to 8.8.8.8 this problem is fixed... Bye bye

    · Using iPhone] - Re: iPhone 5 wifi issues [5y7v1i-5c2r7-ed5c0]‏

    Actions

    • Apple Support Communitie​s Updates (discussions-updates@apple.com)

      Add to contacts

      12/14/13

      To: intuitionist

      Apple Support Communities

      Re: iPhone 5 wifi issues

      created by RGR028 in Using iPhone - View the full discussion


      I was having the same issue and found this post and followed the instructions.  Problem fixed and my phone now connects to my home Wifi instead of using my carriers data package.  This only took a few minutes to do, so I recomend giving it a try.  

       

       

      BioTonic

       

      Re: iPhone 5 wifi issues

       

      Aug 20, 2013 8:57 AM (in response to tobifs)

       

      For those of you who have this problem, follow these steps.

      1. 1. Change your router settings from  WPA2 - AES to WPA - TKIP. This will be the optimal setting for this issue.
      2. 2. On your iPhone go into Settings > General > Reset > Reset Network > Confirm.
      3. 3. For additional measures Update to Latest Firmware on Router and iPhone.
      4. 4. Enjoy.
      • For those of you who dont know how to do this, google it. If you are using a linksys or cisco router, you can type 192.168.1.1 in your web browser to acess the settings. The user name and password should be admin and admin. Navigate to wireless settings and change security type to WPA - TKIP.

       

      General Information on the Issue:

      The issue is caused by the iPhone 5 not playing well with the wireless security incription WPA2 - AES

      No WiFi Security - No Loss

      WEP - No Loss

      WPA-TKIP - No Loss

      WPA2-AES - 70% Loss.

       

       

       

       

       

       

       

       

       

       

       

       

       

       

       

      Sk8Dreams

      Re: iPhone 5 wifi issues

      Dec 20, 2013 10:49 AM (in response to intuitionist)

      I've been on this thread almost from the beginning, and have gotten my 5 replaced twice.  The second time, I only had 2 days left on my warranty.  If a hard reset works for you, you are very lucky. Nothing anyone says here is going to work for everyone, because there are a few phones with hardware issues.  If you think yours is one of them, you must take a few steps before going to the genius bar and asking for a replacement:

       

      1 - Try your phone on multiple wifi networks, using different routers, and different security protocols.  Keep a list of every one you try, and what the results are

       

      2 - Install Speedtest on your phone.  Turn off cellular, and run Speedtest.  Snap a screen shot of your results.

       

      3 - If you have tried everything (including updating to the latest iOS) and your phone's wifi is still unreliable, refuses to connect, drops the connection, or runs like mud, DO A RESTORE AS NEW.  This is a big pain in the neck, and depending on how much you have on your phone, can take up to 3 hours to get back to normal.  Copy all your pix off the phone, save all docs elsewhere, backup and sync.  Then do the restore as new.  DO NOT RESTORE FROM A BACKUP.  If that does not fix your issues - Make a video of your phone running speedtest next to a few other iPhones, iPads doing the same.  That was what got me my second replacement (credit goes to someone here who did that).

       

      4 - Apple will be very reluctant to replace a phone that has not been restored as new because the software environment (your iOS, installed apps, etc) can cause the wifi problems.  Don't lie about it, they can tell if you have done this or not.

       

       

     

    Re: iPhone 5 wifi issues

    Dec 31, 2013 2:47 PM (in response to aworo)

    I know, it's painful and it's making me angry. Every hotspot I've tryed works for 15 min then stops working. I'm now over in my data plan cause of this. Even at home now it says connected but won't do anything after few mins. I did hard reset just to have same thing. I have no idea about routers and stuff I just am like most and want to just connect. It's iPhone plain and simple but if u have an old one like my 3GS it has no issues. But we have 3 iPhone 5 phones and 2 don't like connecting the third one seems to work. This btw is my 4th cause I kept returning them cause of this issue.  This latest one came right from china to me. I'm just so frustrated I got this to do the same thing as my old one but it's 10 times worse. Every hotspot everyday and apple stopped talking with me and won't honour there gift they gave me which now I can't get. So to all the iPhone lovers I used to be, but  my contract upgrade is in less than a year and iPhone will be not one I choose next time. Cause a full year of this not working right makes me sad and angry

    • Like (0)
    • Level 1 (0 points)

    Megachiller

    Re: iPhone 5 wifi issues

    Dec 31, 2013 2:55 PM (in response to Megachiller)

    Oh the problem with apple is they dont know wats wrong, I spent to much of my time with this too

    Apple Support Communities

    Re: iPhone 5 wifi issues

    created by Megachiller in Using iPhone - View the full discussion


    I know, it's painful and it's making me angry. Every hotspot I've tryed works for 15 min then stops working. I'm now over in my data plan cause of this. Even at home now it says connected but won't do anything after few mins. I did hard reset just to have same thing. I have no idea about routers and stuff I just am like most and want to just connect. It's iPhone plain and simple but if u have an old one like my 3GS it has no issues. But we have 3 iPhone 5 phones and 2 don't like connecting the third one seems to work. This btw is my 4th cause I kept returning them cause of this issue.  This latest one came right from china to me. I'm just so frustrated I got this to do the same thing as my old one but it's 10 times worse. Every hotspot everyday and apple stopped talking with me and won't honour there gift they gave me which now I can't get. So to all the iPhone lovers I used to be, but  my contract upgrade is in less than a year and iPhone will be not one I choose next time. Cause a full year of this not working right makes me sad and angry

    Did this help? Go to the message, sign in, and reply

     

    Apple Support Communities

    Re: iPhone 5 wifi issues

    created by Knife01 in Using iPhone - View the full discussion


    Dear Dutchmafia,

    Impressed with controlled scenario test you performed, you may spent probably one or two hours doing that, unfortunatelly users are doing the work that apple engineers should do, and the worst thing is that apple is ignoring and care less this post and this problem, even I solve my problem replacing phone for a droid, some family members still stuck with this problem and can not take any action because are on contracts.

     

    I'm just curious if any apple employee take a look of discussion posts in their site or it's just a way to play with users making them think someday will get supported, a way to relief frustration, maybe?

     

    Apple, I'm really dissapointed, will you one day give support to your customers? if you haven't noticed we are a lot of them inquiring for it on this matter.

    Did this help? Go to the message, sign in, and reply

    Re: iPhone 5 wifi issues

    created by cstrayer in Using iPhone - View the full discussion


    I was having the same iPhone 5 problems as everyone else - my phone used to connect to the home WiFi but all of a sudden stopped. It also wouldn't connect to other WiFis that it had previously connected to before. I knew my network was working bc my iPad and other iPhones were connecting just fine.

     

    The thing is, this is the second iPhone to do this to me! The Apple store replaced the first one when I told them about the connection issue - didn't even bat and eye, kinda like they were expecting it. I went in today with my malfunctioning phone and was told it was out of warranty (don't get me started... a known hardware issue should be covered outside of the warranty) and would cost $300 to replace the phone.

     

    But get this - my phone could connect to the Apple Store WiFi!!!! So in one last ditch effort to try to fix the problem, I got an AirPort ($99) and now the phone connects to WiFi. With the network card in the phone defective/damaged it seems like the AirPort is sensitive enough for it??? IDK - at least I didn't have to sacrifice a chicken!

    Re: iPhone 5 wifi issues

    created by TJBUSMC1973 in Using iPhone - View the full discussion


    ssiao wrote:

     

    My gut felling is that Apple is not happy with the billions they make, they want to make tens of billions by forcing customers to pay $200+ more on extended warranties for their unreliable products. 

    AppleCare costs $69 for two years of coverage.  And it also covers two years of technical phone support.

    AppleCare Plus is $99, and includes damage replacement for up to two incidents.

    The deductible for damage replacement under AppleCare Plus is $79.

     

    Say you have an iPhone 5S 64GB.  Retail price: $849.  You purchase AppleCare Plus.

    During the two year period, you end up needing to replace your iPhone 5S twice.  You spend $158 in deductibles.

     

    You've now spent $257 on the AppleCare Plus and the two deductibles.  And you've received $1698 in replacement products. So far, you're up $1441.  Minus the original $849, that's still up $592.

     

    Now, add in the two years of over-the-phone troubleshooting assistance.  While you get 90 days of free assistance with the purchase of a new iPhone, after that, it costs $19 per call/issue for non-hardware related issues that are successfully resolved.  That can add up quickly.  Plus, Apple has to pay the Apple Support Advisors.    You could call in every month, get free assistance, and that would normally cost $399 for 21 out-of-pocket support sessions.

     

    So, how exactly is Apple making you spend $200+ on an extended warranty?  And how exactly is this warranty making them so much money, when you can end up getting $1698 worth of replacement products for $257?

     

     

  • redboxerkerry Calculating status...
    Currently Being Moderated
    Jan 30, 2014 11:51 AM (in response to tobifs)

    I have this issue too picks up wi fi signals but will not join networks. Tried all the stuff mentioned still not working.

    What I did try was holding phone next to wifi router and bingo it connected great then I went to sit down no wifi connection. Any solutions it is driving me mad. Iphone 5

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