HT203210: AirPort: Can Connect to Base Station But Not to Internet When Using PPPoE

Learn about AirPort: Can Connect to Base Station But Not to Internet When Using PPPoE
bobzodiak

Q: i have full wireless signal strength but cannot connect to the internet. need help.

this happened all of a sudden. i suspect mischief. my macbook connects to the internet just fine, if wired. i could do a factory reset and start all over again. is there an easier way to fix the problem? I am using Airport Time Capsule. thanks.

MacBook (13-inch Mid 2010), OS X Mavericks (10.9)

Posted on Jan 18, 2014 6:57 AM

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Q: i have full wireless signal strength but cannot connect to the internet. need help.

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  • by Bob Timmons,

    Bob Timmons Bob Timmons Jan 18, 2014 8:37 AM in response to bobzodiak
    Level 10 (105,055 points)
    Wireless
    Jan 18, 2014 8:37 AM in response to bobzodiak

    If you have not already performed a complete power cycle of your network, now would be a very good time to do this.

     

    Power off all network devices.....in any order that you want. To power off the Time Capsule, you will need to pull the power cord from the back of the device.

     

    Leave everything powered off a few minutes

     

    Then, start the modem and let it run 2-3 minutes

    Then, start the Time Capsule and let it run a full minute

    Keep starting devices one at a time the same way until the entire network is back up

     

    Test the network.

  • by Lyndaz,

    Lyndaz Lyndaz Jan 18, 2014 9:30 AM in response to bobzodiak
    Level 1 (10 points)
    Jan 18, 2014 9:30 AM in response to bobzodiak

    apple support just fixed this issue for me.  I have IMAC and 2 macbook pros that would not connect to my wifi.  Safari cache issue.  I was instructed to go to folder ~/library/caches/com.apple.safari/Cache.db and move to trash.  Empty trash and reboot.  Works perfect now.

  • by bobzodiak,

    bobzodiak bobzodiak Jan 18, 2014 11:06 AM in response to Bob Timmons
    Level 1 (0 points)
    Jan 18, 2014 11:06 AM in response to Bob Timmons

    i had tried this earlier but it did not help. i called Apple support and they fixed the problem for me. someone had tempered with my settings on my Airport Time Capsule. i had to create a new ID in Location. works fine now. thanks for your help.